DigitalGenius Review - why 3 stars?
Compare PricingITQlick Score: | 70/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | AI: Customer Support -> DigitalGenius review |
Ranking: | Ranked 8 out of 10 AI: Customer Support systems |
Company: | DigitalGenius |
Pricing: | starts at $2,000 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | DigitalGenius pricing, DigitalGenius alternatives |
Shlomi Lavi / updated: May 09, 2022
In addition to DigitalGenius functionalities, new ticket resolutions can be created as a business grows or evolves with new tickets brought into the picture. Key features of DigitalGenius include; detailed analytics, AI model manager, flow builder and automation dashboard. DigitalGenius was founded in 2013, having its headquarters in London, England. The company has a workforce of about 11-50 employees.
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Table of Contents
What is DigitalGenius?
DigitalGenius is an artificial intelligence software that helps businesses reduce customer service costs by delivering automated resolutions for support tickets. The software also delivers automated incoming tickets, thereby improving customer satisfaction. DigitalGenius equally reduces the number of repeated tasks, which enables human agents to focus on more critical and complex customer service.In addition to DigitalGenius functionalities, new ticket resolutions can be created as a business grows or evolves with new tickets brought into the picture. Key features of DigitalGenius include; detailed analytics, AI model manager, flow builder and automation dashboard. DigitalGenius was founded in 2013, having its headquarters in London, England. The company has a workforce of about 11-50 employees.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $2,000 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for DigitalGenius. You can also find here pricing information from DigitalGenius's website.Pros
- The software reduces call volume
- It enables users to automate the resolution of any ticket
- With DigitalGenius, custom flows can be created for customer support teams
- Offers full automation for repeated tasks and questions
Cons
- Sometimes, searching for the available suite of macros can be time-consuming
How it stacks up?
Access a head to head analysis of DigitalGenius vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is DigitalGenius right for you or your business?
The software fits into any business size from small, medium to large-sized enterprises, and it is suitable in industries like manufacturing, travel, e-commerce and retail. DigitalGenius is ideal for the customer service department of any business. Companies that use this software include Course Hero, Runtastic, Packlink and BeautyCounter.List of categories
AI: Chatbots
Chat
Customer Service
Workflow Management
List of features
Chat
Email alerts
Workflow
Customer Service
Knowledge Base
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.