Dispatch Review - why 4 stars?

Dispatch Review
ITQlick Score: 96/100
ITQlick Rating: (4/5)
Pricing: 2/10 - low cost
Category: Field Service -> Dispatch
Ranking:Ranked 4 out of 348 Field Service systems
Company: DispatchTrack
Pricing: starts at $99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dispatch pricing, Dispatch alternatives

Shlomi LaviShlomi Lavi / updated: Mar 08, 2022

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What is Dispatch and its features?

Dispatch is a cloud-based field management software that helps businesses to unlock the possibility of flexible service provider networks to provide a good customer experience. Here are some of the functionalities of this software:
  • Engage: The Dispatch Engage feature is a suite of flexible functionalities created to engage service providers in a business network irrespective of how they prefer to work.
  • Work: This feature is equally a suite of features that helps service providers deliver good customer service. Functionalities in this toolset include Job Scheduling, Assigning, and Status, Photo uploading, Communication, etc.
  • Communicate: This Dispatch feature connects brands, providers, and customers seamlessly across email, chat, and SMS platforms.
  • Book: On Dispatch, customers can book appointments with either service brands or independent service providers through this feature.
Dispatch is a field service software company with headquarters in Boston, Massachusetts, boasting about 130+ employees. Built-in Boston recognized the Dispatch company as one of the 21 Companies to Watch in 2021.

What is Dispatch rating?

The rating of Dispatch is 4 stars out of 5 and the total score is 96 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Dispatch?

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman Appliances, and Ivan Smith Companies etc.

Is it easy to use?

Yes, Dispatch makes it fairly easy to use. This product is user friendly and intuitive.

Is Dispatch cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Dispatch on your mobile/smart phone.

Is Dispatch the best Field Service system?

Dispatch is ranked 4 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

What are Dispatch's pros? (3 Pros)

  • Dispatch has an excellent on-the-way notifications system
  • The software platform is easy to use
  • It is compatible with AHS, and the clients come across easily

What are Dispatch's cons? (1 cons)

  • Users report too many bugs and crash on the Dispatch platform

Who are their main alternatives?

Dispatch has some close competitions, and they include Freshdesk, Geopointe, PestRoutes, and Salesforce Maps. Dispatch can be compared to these alternative systems in the following aspects:
  • Functionality: Dispatch is average to its competitors in the aspect of functionality. Like its close competitors, the software is equipped with communication, tracking, invoicing, planning, scheduling, and payment processing tools. Dispatch also supports integrations with payment processing applications.
  • Cost: Dispatch, compared with its competition in pricing, is low-cost, even though its license pricing is not public. In comparison, Freshdesk has a free plan, and the lowest-paid plan starts at $15/month; Geopointe costs $45/user/month, while PestRoutes pricing starts at $199 monthly.
  • Scalability: Dispatch and its direct software alternatives in the field service management industry are scalable. They can be used at various stages of a business.
  • Popularity: Compared in terms of popularity, Dispatch is in close line with its top alternatives. 1/3 homes in America have used Dispatch, 50k+ businesses have used Freshdesk, and Forbes has mentioned Pestroutes as American best startup employers, 2021.
  • Customer/Industries: Dispatch targets industries like Franchise, Warranty, Retail, Manufacturer, Home and Property, Claims. Competitors like Freshdesk targets industries like retail and eCommerce, Travel and Hospitality, Software, and IT. PestRoutes targets the pest control niche, while Geopointe targets the GPS tracking industries.
  • Cloud/On-premise: Dispatch is an entirely cloud-based software solution. In comparison, Salesforce Maps has a desktop version, while the others are also cloud-based.
  • Support: Dispatch offers email, phone, helpdesk, chat, and 24/7 live support. Also, the software company offers in-person and online training for customers. Freshdesk offers similar support but does not offer in-person training, and PestRoutes offers only phone support, live and in-person training.

What is the cost of Dispatch?

The cost of license starts at $99 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Dispatch.

What should you ask DispatchTrack during a demo session? (65 questions)

Schedule a demo with Dispatch and access 65 must ask questions for the vendor while watching Dispatch in action. Visit the vendor's website here.

Where Dispatch is used?

Dispatch is ideal for field services, service providers, service brands, independent contractors, and small businesses. The software can be used by electrical, HVAC, and plumbing industries of about 1 to 1000 customers. Businesses like Handyman Connection, American Water, and Merry Maids use the Dispatch software.

List of categories

Billing & Invoicing
Digital Signature
Payment Processing
Field Service
Work Order Management
Scheduling
Route Planning
Transportation management
Truck Dispatch

List of features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.