Dispatch Review

Shlomi Lavi / updated: Apr 27, 2020

What is Dispatch?

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user schedule and dispatches the field service technicians and manages tasks from start to finish. The core features include omnichannel order tracking, billing & settlement, and customer communication.

The companies can monitor the field workers, send invoices and collaborate with the team members. Dispatch lets the users keep all the information related to a job in a single place. It also helps keep track of documents, notes, messages and more.

Users can choose as well as schedule field workers effectively with the right skill set, proximity to job and availability. Dispatchers can send an instant notification to the field workers, and the field workers can set their working hours.

Average Rating -

The rating of Dispatch is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman’s Appliances, and Ivan Smith Companies etc.

Features

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

Competitors & Alternatives

The two main competitors of DispatchTrack Field Service include TrackerPal and Eye on Task. TrackerPal is a cloud-based field service management solution just like DispatchTrack Field Service. DispatchTrack Field Service is a product of DispatchTrack which was founded in 2010 in the United States and on the other hand TrackerPal is a product of Girnar NewTel Solutions which began in 2011 in India.

TrackerPal offers support online and during the business hours whereas DispatchTrack Field Service offers support during the business hours. DispatchTrack Field Service offers training via documentation and live online while TrackerPal offers training via documentation, webinars, and live online.

Eye on Task is a cloud-based field service management solution just as DispatchTrack Field Service. Eye on Task is a product of EyeOnTask which started in 2010 in India whereas DispatchTrack Field Service is a product of DispatchTrack which was founded in 2010 in the United States.

DispatchTrack Field Service offers support during the business hours and on the hand Eye on Task offers support online, during the business hours and via a 24/7 live rep. Both Eye on Task and DispatchTrack Field Service offers training via documentation and live online.

Dispatch Pricing Information

The experts at ITQlick has reviewed Dispatch pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Dispatch in action

Is it the right software for you?

DispatchTrack Field Service is ideal for business of all sizes including small, midsize and large enterprises. It caters to different industries including furniture industry, wholesale food distribution, paper distribution, florist distribution, pool service, garage door deliveries, and party rental deliveries and more. It caters to the United States market.

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Dispatch Categories

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Specifications

Company:	DispatchTrack
Address:	Millersville, MD, United States
Website:	https://dispatch.me/
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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Dispatch Features