Dispatch Review - why 4 stars?

Shlomi Lavi / updated: Mar 08, 2022

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What is Dispatch?

Dispatch is a cloud-based field management software that helps businesses to unlock the possibility of flexible service provider networks to provide a good customer experience. Here are some of the functionalities of this software:

• Engage: The Dispatch Engage feature is a suite of flexible functionalities created to engage service providers in a business network irrespective of how they prefer to work.
• Work: This feature is equally a suite of features that helps service providers deliver good customer service. Functionalities in this toolset include Job Scheduling, Assigning, and Status, Photo uploading, Communication, etc.
• Communicate: This Dispatch feature connects brands, providers, and customers seamlessly across email, chat, and SMS platforms.
• Book: On Dispatch, customers can book appointments with either service brands or independent service providers through this feature.

Dispatch is a field service software company with headquarters in Boston, Massachusetts, boasting about 130+ employees. Built-in Boston recognized the Dispatch company as one of the 21 Companies to Watch in 2021.

Who is it best for?

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman Appliances, and Ivan Smith Companies etc.

Main features and functionalities

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

What is the actual cost?

The cost of license starts at $99 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Dispatch.

Pros

• Dispatch has an excellent on-the-way notifications system
• The software platform is easy to use
• It is compatible with AHS, and the clients come across easily

Cons

• Users report too many bugs and crash on the Dispatch platform

How it stacks up?

Access a head to head analysis of Dispatch vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Dispatch right for you or your business?

Dispatch is ideal for field services, service providers, service brands, independent contractors, and small businesses. The software can be used by electrical, HVAC, and plumbing industries of about 1 to 1000 customers. Businesses like Handyman Connection, American Water, and Merry Maids use the Dispatch software.