Dispatch Review - why 4 stars?

Dispatch Review
ITQlick Score: 96/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Field Service -> Dispatch review
Ranking:Ranked 5 out of 350 Field Service systems
Company: DispatchTrack
Pricing: starts at $99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dispatch pricing, Dispatch alternatives
Shlomi LaviShlomi Lavi / updated: Jun 04, 2024

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What is Dispatch?

Dispatch is a cloud-based field management software that helps businesses to unlock the possibility of flexible service provider networks to provide a good customer experience. Here are some of the functionalities of this software:
  • Engage: The Dispatch Engage feature is a suite of flexible functionalities created to engage service providers in a business network irrespective of how they prefer to work.
  • Work: This feature is equally a suite of features that helps service providers deliver good customer service. Functionalities in this toolset include Job Scheduling, Assigning, and Status, Photo uploading, Communication, etc.
  • Communicate: This Dispatch feature connects brands, providers, and customers seamlessly across email, chat, and SMS platforms.
  • Book: On Dispatch, customers can book appointments with either service brands or independent service providers through this feature.
Dispatch is a field service software company with headquarters in Boston, Massachusetts, boasting about 130+ employees. Built-in Boston recognized the Dispatch company as one of the 21 Companies to Watch in 2021.

Who is it best for?

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman Appliances, and Ivan Smith Companies etc.

Main features and functionalities

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

What is the actual cost?

The cost of license starts at $99 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Dispatch.

Pros

  • Dispatch has an excellent on-the-way notifications system
  • The software platform is easy to use
  • It is compatible with AHS, and the clients come across easily

Cons

  • Users report too many bugs and crash on the Dispatch platform

How it stacks up?

Access a head to head analysis of Dispatch vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
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Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14
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Jobber
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2/10
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23
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HouseCal...
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4.7/5
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98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Service ...
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$126 per month
Functionality
23

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

Dispatch is ranked 5 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of Dispatch is 4 stars out of 5 and the total score is 96 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Dispatch makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Dispatch on your mobile/smart phone.

What should we ask during a demo session?

Differences between Dispatch and alternatives?

The most popular alternatives to Dispatch in 2024: Jobber, HouseCall Pro, ServiceTitan, Service Fusion, Workiz. Access the complete competitors analysis here - Dispatch VS Field Service Software alternatives.

Is Dispatch right for you or your business?

Dispatch is ideal for field services, service providers, service brands, independent contractors, and small businesses. The software can be used by electrical, HVAC, and plumbing industries of about 1 to 1000 customers. Businesses like Handyman Connection, American Water, and Merry Maids use the Dispatch software.

List of categories

Billing & Invoicing
Digital Signature
Payment Processing
Field Service
Work Order Management
Scheduling
Route Planning
Transportation management
Truck Dispatch

List of features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.