Dispatch Review - why 4 stars?

Dispatch Review
ITQlick Score: 96/100
ITQlick Rating: (4/5)
Pricing: 2/10 - low cost
Category: Field Service -> Dispatch
Ranking:Ranked 4 out of 348 Field Service systems
Company: DispatchTrack
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dispatch pricing, Dispatch alternatives
Shlomi LaviShlomi Lavi / updated: Apr 29, 2021

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What is Dispatch?

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user schedule and dispatches the field service technicians and manages tasks from start to finish. The core features include omnichannel order tracking, billing & settlement, and customer communication.

The companies can monitor the field workers, send invoices and collaborate with the team members. Dispatch lets the users keep all the information related to a job in a single place. It also helps keep track of documents, notes, messages and more.

Users can choose as well as schedule field workers effectively with the right skill set, proximity to job and availability. Dispatchers can send an instant notification to the field workers, and the field workers can set their working hours.

What is Dispatch rating? ()

The rating of Dispatch is 4 stars out of 5 and the total score is 96 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Dispatch's typical customers?

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman’s Appliances, and Ivan Smith Companies etc.

Is Dispatch the best Field Service?

Dispatch is ranked 4 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

Who are their main alternatives?

The two main competitors of DispatchTrack Field Service include TrackerPal and Eye on Task. TrackerPal is a cloud-based field service management solution just like DispatchTrack Field Service. DispatchTrack Field Service is a product of DispatchTrack which was founded in 2010 in the United States and on the other hand TrackerPal is a product of Girnar NewTel Solutions which began in 2011 in India.

TrackerPal offers support online and during the business hours whereas DispatchTrack Field Service offers support during the business hours. DispatchTrack Field Service offers training via documentation and live online while TrackerPal offers training via documentation, webinars, and live online.

Eye on Task is a cloud-based field service management solution just as DispatchTrack Field Service. Eye on Task is a product of EyeOnTask which started in 2010 in India whereas DispatchTrack Field Service is a product of DispatchTrack which was founded in 2010 in the United States.

DispatchTrack Field Service offers support during the business hours and on the hand Eye on Task offers support online, during the business hours and via a 24/7 live rep. Both Eye on Task and DispatchTrack Field Service offers training via documentation and live online.

What is the cost of Dispatch?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Dispatch

What should you ask DispatchTrack during a demo session? (65 questions)

Schedule a demo with Dispatch and access 65 must ask questions for the vendor while watching Dispatch in action. Visit the vendor's website here.

Is it the right software for you?

DispatchTrack Field Service is ideal for business of all sizes including small, midsize and large enterprises. It caters to different industries including furniture industry, wholesale food distribution, paper distribution, florist distribution, pool service, garage door deliveries, and party rental deliveries and more. It caters to the United States market.

List of categories

Billing & Invoicing
Digital Signature
Payment Processing
Field Service
Work Order Management
Scheduling
Route Planning
Transportation management
Truck Dispatch

List of features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

Dispatch Vs. Alternatives

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Score
Pricing
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Functionality
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Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
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Jobber
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4.6/5
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23
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HouseCall
ITQlick rating
4.7/5
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98/100
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2/10
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31
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month
Functionality
22
Service
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$149 per month
Functionality
23
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.