Dispatch Review - why 4 stars?

Dispatch is a cloud-based field management software that helps businesses to unlock the possibility of flexible service provider networks to provide a good customer experience. Here are some of the functionalities of this software:

• Engage: The Dispatch Engage feature is a suite of flexible functionalities created to engage service providers in a business network irrespective of how they prefer to work.
• Work: This feature is equally a suite of features that helps service providers deliver good customer service. Functionalities in this toolset include Job Scheduling, Assigning, and Status, Photo uploading, Communication, etc.
• Communicate: This Dispatch feature connects brands, providers, and customers seamlessly across email, chat, and SMS platforms.
• Book: On Dispatch, customers can book appointments with either service brands or independent service providers through this feature.

Dispatch is a field service software company with headquarters in Boston, Massachusetts, boasting about 130+ employees. Built-in Boston recognized the Dispatch company as one of the 21 Companies to Watch in 2021.

The rating of Dispatch is 4 stars out of 5 and the total score is 96 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include transportation, manufacturing and automation, third party logistics, engineering services, healthcare and hospitality, education, and others. Some major customers of the software include American Furniture Warehouse, Sherman Appliances, and Ivan Smith Companies etc.

Yes, Dispatch makes it fairly easy to use. This product is user friendly and intuitive.

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Yes, you can access Dispatch on your mobile/smart phone.

Dispatch is ranked 4 out of 348 software in their category (Field Service systems).

The software offers optimization of routes thus saving fuel costs along with a comprehensive field service management solution. Automatic routing is offered eliminating the need of manual mapping of routes. The software also offers a reliable GPS tracking service with real time updates about the entire fleet. Constant communication is maintained with the field personnel so that assistance can be sent in case of any problem.

After the execution of delivery, customer signatures can be taken directly on the mobile device with a digital receipt in the form of an email. For complete documentation, job completion notes and pictures can be taken. The software also offers social media integration and an open API.

Dispatch has some close competitions, and they include Freshdesk, Geopointe, PestRoutes, and Salesforce Maps. Dispatch can be compared to these alternative systems in the following aspects:

• Functionality: Dispatch is average to its competitors in the aspect of functionality. Like its close competitors, the software is equipped with communication, tracking, invoicing, planning, scheduling, and payment processing tools. Dispatch also supports integrations with payment processing applications.
• Cost: Dispatch, compared with its competition in pricing, is low-cost, even though its license pricing is not public. In comparison, Freshdesk has a free plan, and the lowest-paid plan starts at $15/month; Geopointe costs $45/user/month, while PestRoutes pricing starts at $199 monthly.
• Scalability: Dispatch and its direct software alternatives in the field service management industry are scalable. They can be used at various stages of a business.
• Popularity: Compared in terms of popularity, Dispatch is in close line with its top alternatives. 1/3 homes in America have used Dispatch, 50k+ businesses have used Freshdesk, and Forbes has mentioned Pestroutes as American best startup employers, 2021.
• Customer/Industries: Dispatch targets industries like Franchise, Warranty, Retail, Manufacturer, Home and Property, Claims. Competitors like Freshdesk targets industries like retail and eCommerce, Travel and Hospitality, Software, and IT. PestRoutes targets the pest control niche, while Geopointe targets the GPS tracking industries.
• Cloud/On-premise: Dispatch is an entirely cloud-based software solution. In comparison, Salesforce Maps has a desktop version, while the others are also cloud-based.
• Support: Dispatch offers email, phone, helpdesk, chat, and 24/7 live support. Also, the software company offers in-person and online training for customers. Freshdesk offers similar support but does not offer in-person training, and PestRoutes offers only phone support, live and in-person training.

Schedule a demo with Dispatch and access 65 must ask questions for the vendor while watching Dispatch in action. Visit the vendor's website here.