Dovetail Review - why 4.8 stars?

Shlomi Lavi / updated: Jul 18, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Dovetail?

Dovetail software is a cloud-based EHR solution that facilitates intuitive patient care. The solution offers a number of features that include a file cabinet that contains all the patients files. The financial reporting module allows users to optimize their practice in real-time and on a future planning basis. The electronic insurance claims allow dental offices to receive patient plan benefits directly from insurance companies.

Other key features include invoicing, scheduling, medical history and clinical exams, treatment plan among others. Dovetail software is a product of Dovetail Inc. which is a company that is based in the United States.

---

---

Who is it best for?

Dovetail can be used by dental offices or clinics of all sizes. Specialists including oral surgeons, periodontitis or orthodontists can use this software. The solution is certified by CDAnet and is HIPAA compliant.

Main features and functionalities

Dovetail comes with front office tools, clinical tools, mobile solution, custom reporting and regular backups features. The front office tools can help users to schedule appointments, manage payment entry, coding assistance, printing patient statements, claims management, patient reminders, referral tracking and processing credit card payments. The software is cloud-based so backups are done automatically and regularly and users can access to this software from any internet enabled device easily.

The clinical tools part offers patient charts, periodontal charts, treatment planning, progress notes and prescription writing features. Users can create custom reports using this software and it also offers instant messaging. The customer support offers help via email and phone support, FAQs and online resources. All your data are safe in the HIPAA compliant infrastructure and it doesn’t require local servers, backups, updates, downloads or maintenance.

What is the actual cost?

The cost of license starts at $399 per month. ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Dovetail. You can also find here pricing information from Dovetail's website.

Pros

• The customer support is fast and responsive
• The software is user-friendly
• The system is available on mobile devices
• The practice management software offers mobile payment solution unlike other similar tools
• The practice management solution offers communication and collaboration tool unlike other similar tools

Cons

• The system is unable to track employee time
• The system lacks report for management
• The customer support of Dovetail doesn’t offer any 24x7 live phone support
• The practice management solution doesn’t offer much training resources like other similar tools
• The practice management software doesn’t offer any practice management features for free users

How it stacks up?

Access a head to head analysis of Dovetail vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Dovetail right for you or your business?

Dovetail is suitable for small, medium and large practices. It caters to multiple specialties including general practitioners, periodontist, endodontist, oral and maxillofacial radiologist, oral pathologist, oral and maxillofacial surgeons, prosthodontists among others. Some of the customers include Sentry, Sony, Lenovo, Brady among others.