Doxy.me Software Review - why 4.3 stars?

Shlomi Lavi / updated: Apr 03, 2022

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What is Doxy.me Software?

Doxy.me is a cloud-based, HIPAA compliant, and easy-to-use online telemedicine software solution that helps connect patients, medical professionals/providers, and practices through video conferencing and audio communication. The telehealth solution has several features, some of which are explained in detail below:

• Transfer Patient: With the Transfer feature on Doxy.me, providers, assistants, and staff of practices can replicate a live office experience, allowing them to move patients from one waiting room to the other. Also, users can automate workflows for patients that see more than one provider per visit, triage, and assign patients to the appropriate providers.
• Analytics: For practices, Doxy.me provides analytics and reporting tools for visibility into usage, trend monitoring, and identifying areas where improvements are due.
• Live Chat: Providers that use Doxy.me can exchange text messages live within the web interface, even while attending to another patient.
• HD Video: With Doxy.me, practices, providers, and patients can access telehealth features for video conferencing in high definition resolution and audio to ensure industry-standard delivery.
• Patient Queue: Healthcare providers can manage time better and meet up with patient demands with the patient queue feature. Users can see new patient check-ins and quickly move from one patient to another.

Doxy.me was founded in 2013, and the company is currently headquartered in Rochester, NY, USA, with 101-250 employees.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Doxy.me pricing is based on four subscription plans, namely Free, Professional, Clinic, and Enterprise. There is no free trial offer, and all pricing details are based on month-to-month billing.

The Free plan is free forever and comes with a waiting room, meeting history, etc. Doxy.me Professional pricing starts at $35 per month, and it features all benefits of Free plus HD video, group calling, screen share, etc.

Doxy.me Clinic pricing starts at $50 per month per provider and can take between 2–50 providers. Clinic features all the benefits of Professional plus Transfer Patient, shared rooms, customized branding, etc. Doxy.me Enterprise pricing is not disclosed, and in addition to all features on Clinic, it supports monthly usage reports, five customized tele-consent forms, etc.

ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Doxy.me Software. You can also find here pricing information from Doxy.me Software's website.

Pros

• Doxy.me can be accessed from any browser and does not require downloads
• The platform offers telemedicine solutions in HD video and audio
• Doxy.me has a free forever plan

Cons

• Dropped or lagging connections are sometimes frequent during high usage periods
• Video quality on Doxy.me is heavily dependent on connection strengths

How it stacks up?

Access a head to head analysis of Doxy.me Software vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Doxy.me Software right for you or your business?

Doxy.me is a fully cloud-based telemedicine software solution that connects patients and providers and helps practices of all sizes and in all specialties to set up a virtual environment for care delivery. The Virginia Department of Health and the Medical University of South Carolina are notable clients that use Doxy.me.