e-ServiceSuite Review - why 3.6 stars?

e-ServiceSuite Review
ITQlick Score: 83/100
ITQlick Rating: (3.6/5)
Pricing: 6.8/10 - high cost
Category: Help Desk -> e-ServiceSuite
Ranking:Ranked 23 out of 207 Help Desk systems
Company: Buoyant Solutions, Inc.
Pricing: starts at $59 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: e-ServiceSuite pricing, e-ServiceSuite alternatives

Shlomi LaviShlomi Lavi / updated: Nov 30, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is e-ServiceSuite?

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them. With the software, data can be pulled anytime, without one having to dig through a pile of paperwork. Also, it is ITIL® compliant and can meet various service requirements.

Some of the key features of e-ServiceSuite are problem management, incident management, financial management, and survey management & visualization. The software is a product of Buoyant Inc, a computer software company with a workforce of over 20 employees. The company was founded in 2015 and is based in San Francisco, California.

What is e-ServiceSuite rating? ()

The rating of e-ServiceSuite is 3.6 stars out of 5 and the total score is 83 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are e-ServiceSuite's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is e-ServiceSuite the best Help Desk?

e-ServiceSuite is ranked 23 out of 207 software in their category (Help Desk systems).

What are e-ServiceSuite's pros? (4 Pros)

  • Installation and setup process is smooth
  • It consists of various modules to fix different types of problems
  • e-ServiceSuite user interface is intuitive and enables fluid navigation of the system
  • Provided customer support service is very good

Who are their main alternatives?

Popular alternatives to e-ServiceSuite: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of e-ServiceSuite?

The cost of license starts at $59 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for e-ServiceSuite

What should you ask Buoyant Solutions, Inc. during a demo session? (65 questions)

Schedule a demo with e-ServiceSuite and access 65 must ask questions for the vendor while watching e-ServiceSuite in action. Visit the vendor's website here.

Is it the right software for you?

e-ServiceSuite is suitable for small, medium, and large-sized business enterprises and can be used in various industries, some of which are telecommunications, e-commerce, manufacturing, and financial services.

e-ServiceSuite's list of categories:

Help Desk
Mobile CRM
Business Process
IT Management
Social Media

e-ServiceSuite's list of features:

Data Import/Export
Basic Reports
Online Customer Support

e-ServiceSuite Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
e-ServiceSuite
ITQlick rating
3.6/5
Score
83/100
Pricing
6.8/10
License pricing
$59 per month
Functionality
8
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.