e-ServiceSuite Review - why 3.6 stars?

e-ServiceSuite Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 6.8/10 - high cost
Category: Help Desk -> e-ServiceSuite review
Ranking:Ranked 25 out of 210 Help Desk systems
Company: Buoyant Solutions, Inc.
Pricing: starts at $59 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: e-ServiceSuite pricing, e-ServiceSuite alternatives
Shlomi LaviShlomi Lavi / updated: Dec 15, 2022

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What is e-ServiceSuite?

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them. With the software, data can be pulled anytime, without one having to dig through a pile of paperwork. Also, it is ITIL® compliant and can meet various service requirements.

Some of the key features of e-ServiceSuite are problem management, incident management, financial management, and survey management & visualization. The software is a product of Buoyant Inc, a computer software company with a workforce of over 20 employees. The company was founded in 2015 and is based in San Francisco, California.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $59 per month. ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for e-ServiceSuite.

Pros

  • Installation and setup process is smooth
  • It consists of various modules to fix different types of problems
  • e-ServiceSuite user interface is intuitive and enables fluid navigation of the system
  • Provided customer support service is very good

How it stacks up?

Access a head to head analysis of e-ServiceSuite vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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e-ServiceSuite
ITQlick rating
3.6/5
Score
83/100
Pricing
6.8/10
License pricing
$59 per month
Functionality
8
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Freshdesk
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4.5/5
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$15 per agent/month
Functionality
39
SolarWin...
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5/5
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94/100
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4.2/10
License pricing
$19 per technician/month
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38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

e-ServiceSuite is ranked 25 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of e-ServiceSuite is 3.6 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, e-ServiceSuite makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently e-ServiceSuite can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between e-ServiceSuite and alternatives?

The most popular alternatives to e-ServiceSuite in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - e-ServiceSuite VS Help Desk Software alternatives.

Is e-ServiceSuite right for you or your business?

e-ServiceSuite is suitable for small, medium, and large-sized business enterprises and can be used in various industries, some of which are telecommunications, e-commerce, manufacturing, and financial services.

List of categories

Help Desk
Mobile CRM
Business Process
IT Management
Social Media

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.