e-ServiceSuite - Top 13 Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
e-ServiceSuite
ITQlick rating
3.6/5
Score
83/100
Pricing
6.8/10
License pricing
$59 per month
Functionality
8
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Growing
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Free version
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review

e-ServiceSuite top competitors and alternatives in 2021

Shlomi LaviShlomi Lavi / updated: Nov 30, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

e-ServiceSuite Review
ITQlick Score: 83/100
ITQlick Rating: (3.6/5)
Pricing: 6.8/10 - high cost
Category: Help Desk -> e-ServiceSuite -> e-ServiceSuite alternatives
Ranking:Ranked 23 out of 207 Help Desk systems
Company: Buoyant Solutions, Inc.
Pricing: starts at $59 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: e-ServiceSuite review, e-ServiceSuite pricing

e-ServiceSuite is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. e-ServiceSuite has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are e-ServiceSuite main alternatives?

Here are the top 4 alternatives to e-ServiceSuite that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for growing companies, and JIRA Service Desk for startups and SMBs.

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs e-ServiceSuite

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. Zoho Desk, with a pricing score of 4 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs e-ServiceSuite

3. Desk-com - Best for Growing Companies

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. Desk-com, with a pricing score of 2.8 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs e-ServiceSuite

4. JIRA Service Desk - Best for NO Budget or Start up Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs e-ServiceSuite

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, e-ServiceSuite can be used on the cloud. FuseDesk, with a pricing score of 6.4 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs e-ServiceSuite

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, e-ServiceSuite can be used on the cloud. Integria IMS, with a pricing score of 4 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs e-ServiceSuite

7. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, e-ServiceSuite can be used on the cloud. Freshservice, with a pricing score of 2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs e-ServiceSuite

8. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. TeamSupport, with a pricing score of 2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs e-ServiceSuite

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, e-ServiceSuite can be used on the cloud. OnTime Help Desk, with a pricing score of 4 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features).

Compare head to head: OnTime Help Desk Vs e-ServiceSuite

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, e-ServiceSuite can be used on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features).

Compare head to head: AffinityLive Sync Vs e-ServiceSuite

11. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, e-ServiceSuite can be used on the cloud. Deskero, with a pricing score of 3.6 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features).

Compare head to head: Deskero Vs e-ServiceSuite

12. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. devContact, with a pricing score of 2 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features).

Compare head to head: devContact Vs e-ServiceSuite

13. OTRS

OTRS is an alternative Help Desk software, OTRS installed on-premises or used cloud based, e-ServiceSuite can be used on the cloud. OTRS, with a pricing score of 4 is considered less expensive to implement than e-ServiceSuite with a score of 6.8.

OTRS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (OTRS offers 5 main features).

Compare head to head: OTRS Vs e-ServiceSuite


Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.