EBSuite - Top 13 Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
EBSuite
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Growing
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Free version
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review

EBSuite top competitors and alternatives in 2021

Shlomi LaviShlomi Lavi / updated: Aug 25, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

EBSuite Review
ITQlick Score: 83/100
ITQlick Rating: (4.5/5)
Pricing: 4/10 - average cost
Category: Help Desk -> EBSuite -> EBSuite alternatives
Ranking:Ranked 22 out of 207 Help Desk systems
Company: Ebsuite
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: EBSuite review, EBSuite pricing

EBSuite is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. EBSuite has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are EBSuite main alternatives?

Here are the top 4 alternatives to EBSuite that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for growing companies, and JIRA Service Desk for startups and SMBs.

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than EBSuite with a score of 4.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs EBSuite

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. Zoho Desk is considered same cost to implement ($14 per user/month) as EBSuite, both with a pricing score of 4.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs EBSuite

3. Desk-com - Best for Growing Companies

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered less expensive to implement than EBSuite with a score of 4.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs EBSuite

4. JIRA Service Desk - Best for NO Budget or Start up Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than EBSuite with a score of 4.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs EBSuite

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, EBSuite can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than EBSuite with a score of 4.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs EBSuite

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, EBSuite can be used on-premises and on the cloud. Integria IMS is considered same cost to implement ($3,750 per year) as EBSuite, both with a pricing score of 4.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs EBSuite

7. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, EBSuite can be used on-premises and on the cloud. Freshservice, with a pricing score of 2 is considered less expensive to implement than EBSuite with a score of 4.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs EBSuite

8. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. TeamSupport, with a pricing score of 2 is considered less expensive to implement than EBSuite with a score of 4.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs EBSuite

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, EBSuite can be used on-premises and on the cloud. OnTime Help Desk is considered same cost to implement ($125 per month) as EBSuite, both with a pricing score of 4.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features).

Compare head to head: OnTime Help Desk Vs EBSuite

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, EBSuite can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered less expensive to implement than EBSuite with a score of 4.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features).

Compare head to head: AffinityLive Sync Vs EBSuite

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. devContact, with a pricing score of 2 is considered less expensive to implement than EBSuite with a score of 4.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features).

Compare head to head: devContact Vs EBSuite

12. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, EBSuite can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered less expensive to implement than EBSuite with a score of 4.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features).

Compare head to head: Deskero Vs EBSuite

13. OTRS

OTRS is an alternative Help Desk software, OTRS installed on-premises or used cloud based, EBSuite can be used on-premises and on the cloud. OTRS is considered same cost to implement ($29 per user/month) as EBSuite, both with a pricing score of 4.

OTRS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (OTRS offers 5 main features).

Compare head to head: OTRS Vs EBSuite


Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.