ECi RockSolid POS Review - why 3.6 stars?

ECi RockSolid POS Review
ITQlick Score: 84/100
ITQlick Rating: (3.6/5)
Pricing: 7.4/10 - high cost
Category: Retail & POS -> ECi RockSolid POS
Ranking:Ranked 62 out of 430 Retail & POS systems
Company: eSign Systems
Pricing: starts at $5,995 per license
Typical customers: Small businesses and start ups
Platforms: Desktop, Cloud
Links: ECi RockSolid POS pricing, ECi RockSolid POS alternatives

Shlomi LaviShlomi Lavi / updated: May 25, 2022

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What is ECi RockSolid POS and its features?

ECi RockSolid POS is a point of sale solution, inventory management and accounts receivable system specially designed for lumber and hardware businesses. This software offers a way to create collaboration between a hardware store vendor and a team of expert developers. The POS solution offered by this software is easy-to-use, pocket-friendly and reliable.

ECi, the makers of ECi RockSolid POS, is a leading business management and e-commerce systems software provider founded back in 2001. The company is known for offering a combo of good customer support, business consultancy that ensures efficiency of every part of companies’ operations and technological innovation.

What is ECi RockSolid POS rating?

The rating of ECi RockSolid POS is 3.6 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses ECi RockSolid POS?

ECi RockSolid POS is designed for smaller companies with less than 100 employees and with annual revenue of not more than $50 million. This point of sale system can help hardware store owners to grow by giving a proper and effective system to manage all the retail operations properly. Stevensville Hardware, Zinger Hardware and Damariscotta Hardware are some of the clients of ECi RockSolid POS.

Is it easy to use?

Yes, ECi RockSolid POS makes it fairly easy to use. This product is user friendly and intuitive.

Is ECi RockSolid POS cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ECi RockSolid POS can't be accessed on mobile, you would need to access it from your computer.

Is ECi RockSolid POS the best Retail & POS system?

ECi RockSolid POS is ranked 62 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

ECi RockSolid POS comes with different modules, each filled with tons of features to help you manage every detail of retail operations.

Managing a hardware store with less resource can be very difficult as it can take a lot of time to manage pricing, purchasing and inventory management. That’s where ECi RockSolid POS can help you and let you focus on other things needed to grow the business. The standard features of this software are: point-of-sale, purchasing and receiving, supplier communications, inventory control, accounts receivable, reporting, employee time tracking and customer record management.

From electronic signature capturing to wireless barcode scanning, it offers everything a hardware store owner needs to manage his business. The software also offers some optional features like rental management and multi-location management for an additional cost and can be added as add-on modules.
< br> The point-of-sale part offers real-time transactions and you can search for customers and products directly like we do using Google. The software offers price optimization, customer relationship management, data mining and cost and inventory control in one place which gives you confidence to expand your business to multiple stores.

What are ECi RockSolid POS's pros? (4 Pros)

  • ECi RockSolid POS is specially designed for hardware and lumber businesses and is a perfect fit for hardware stores.
  • ECi RockSolid POS offers both on-premises and client server option as deployment models
  • The technical support of ECi RockSolid POS offers help via phone and email
  • The software offers introductory training via web-based classes and will also convert the basic business data from your existing POS system to RockSolid POS

What are ECi RockSolid POS's cons? (5 cons)

  • ECi RockSolid POS doesn’t offer any 24/7 technical support and the afterhours emergency support requires additional fee
  • ECi RockSolid POS doesn’t support Windows Vista and only works on workstation running Windows XP, Windows 6 Professional, Microsoft Server 2003 and Microsoft Server 2008
  • There is no mobile dedicated app available for ECi RockSolid POS and the software is also not compatible with Mac or Linux
  • The training resources like online customer portal and quick-fix database are not available yet in this tool
  • The rental management and multi-location management feature is not included in the main software

Who are their main alternatives?

Some of the main competitors for ECI RockSolid POS are Velocity LBM POS and Ponderosa LBM POS.

Velocity LBM POS is a point of sale solution designed to work with SAP Business One. Its features include sales processing, invoicing & payment management with compatibility with most major POS hardware. Additionally it has an integrated accounting system and can handle both over the counter sales, as well as credit customers. There are also options to handle customer special orders, shipments & deliveries, inventory management as well as customer gift cards.

ECI RockSolid POS also works in the LBM sector as well as with hardware stores & supplies businesses. It is provided as an on premise solution, and its main features include point of sales, purchasing & receiving, as well as inventory management with support for mobile wireless scanners. While it can handle account receivables to track deferred payments, it can also integrate with Quickbooks for advanced financial management requirements.

Then there is Ponderosa LBM POS which can be deployed both on premise as well as in the cloud. It offers similar features to ECI RockSolid POS, and is a part of a complete suite of enterprise tools for the LBM sector. Additional features include customer loyalty programs & rewards, product pricing & discounts as well as customer contact management.

ECI RockSolid POS on the other hand does not support many of these features, but it does interface with third party customer loyalty programs. Additionally it can support multi-store requirements as well as product rentals if required unlike its competitors.

What is the cost of ECi RockSolid POS?

The cost of license starts at $5,995 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for ECi RockSolid POS. You can also find here pricing information from ECi RockSolid POS's website.

What should you ask eSign Systems during a demo session? (65 questions)

Schedule a demo with ECi RockSolid POS and access 65 must ask questions for the vendor while watching ECi RockSolid POS in action.

List of categories

Retail & POS
Retail Customer Management
Restaurant POS
Hardware Store POS
iPad POS
Retail CRM POS
Retail Inventory POS
Retail Management POS
Touch Screen POS

List of features

Accounting Management
Bar Code Scanning
Customer Management
Employee Management
Gift Cards
Inventory Management
Layaways & Quotes
Mobile POS Capability
Price Lookup
Print Receipt
Receipt Notes

ECi RockSolid POS Vs. Alternatives

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ECi Rock...
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Epos Now
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$39 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.