eClinicalWorks Review - why 3.4 stars?

eClinicalWorks Review
ITQlick Score: 97/100
ITQlick Rating: (3.4/5)
Pricing: 5.2/10 - average cost
Category: Medical -> eClinicalWorks
Ranking:Ranked 4 out of 642 Medical systems
Company: eClinicalWorks
Pricing: starts at $449 per provider/month + 2.9% of practice collections
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: eClinicalWorks pricing, eClinicalWorks alternatives

Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is eClinicalWorks and its features?

eClinicalWorks is a cloud-based EHR and practice management software for clinics and health organizations. The software comes with the following features:
  • Telehealth: eClinicalWorks comes with the healow Telehealth Solutions to ensure providers can provide their service to their patients without border restrictions.
  • Electronic Health Records: This feature allows clinics to have comprehensive documentation and interoperability that positively enhances clinical operations.
  • Population Health Management: This feature helps medical practices of various types to deliver population health efficiently and effectively.
  • Patient Engagement: The eClinicalWorks patient engagement feature ensures helps clinics to provide their patients with easy and comprehensive access to healthcare as possible.
  • Revenue Cycle Management: The eClinicalWorks billing feature helps providers to bill for their service effectively.
eClinicalWorks is an EHR software founded in 1999 and headquartered in Westborough, MA, with about 5000 workers. The EHR software has been recognized many times, like the Frost & Sullivan 2017 North American Ambulatory Revenue Cycle Management Customer Value Leadership Award.

What is eClinicalWorks rating?

The rating of eClinicalWorks is 3.4 stars out of 5 and the total score is 97 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses eClinicalWorks?

eClinicalWorks is suitable for physician practices, ACOs, out-patient departments of hospitals, clinics and health centers of various shapes and sizes. Grove Medical Associates and Urban Health Plan are some of the clients of eClinicalWorks.

Is it easy to use?

Yes, eClinicalWorks makes it fairly easy to use. This product is user friendly and intuitive.

Is eClinicalWorks cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access eClinicalWorks on your mobile/smart phone.

Is eClinicalWorks the best Medical system?

eClinicalWorks is ranked 4 out of 642 software in their category (Medical systems).

What are their main features and functionalities?

eClinicalWorks comes with electronic medical record, practice management, eClinicalMobile, eClinicalWorks P2P, patient portal, eClinicalMessenger, document management, referral management, easy to use dashboard, reporting, registry reporting, ePrescribing, billing implementation service and unlimited free webinars. The solution also offers faxing software, scanning software, ICD-9, ICD-10 solution at no extra cost.

What are eClinicalWorks's pros? (3 Pros)

  • eClinicalWorks is designed with excellent patient engagement features
  • The software Tracking feature for CCM billing is easy and built into the system
  • The software is designed flexible and adaptable for different practices and size

What are eClinicalWorks's cons? (3 cons)

  • Users complain that the software can be slow
  • The reporting on clinical data is not good
  • The electronic medical record solution’s customer support can be difficult to reach sometimes and needs improvement

Who are their main alternatives?

eClinicalWorks faces competition from top healthcare industry EHR and practice management systems like PracticeSuite, Athenahealth, and NextGen. Here are how this EHR software compares with these close alternatives:
  • Functionality: eClinicalWorks features Telehealth, Revenue Cycle Management, Patient Engagement, Electronic Health Record, and Patient Engagement. Compared to its alternatives, NextGen features Clinical Care, Financial Management, Patient Engagement, Population Health, and Connected Health. PracticeSuite features Telehealth, Practice Management, Revenue Cycle Management, and Patient Centered Engagement but lacks EHR seen in eClinicalWorks. Athenahealth features Electronic Health Records, Revenue Cycle Services, Patient Engagement, Population Health, and Telehealth.
  • Customers/Industries: eClinicalWorks targets independent and ambulatory practices. Compared to its alternatives, NextGen targets extensive types of clinics, and some of them are Ambulatory Surgery, Behavioral Health, Cardiology, CHC/FQHC, Corrections. Dental, Dermatology, Gastroenterology, General Surgery, Geriatric, Multi-specialty, Neurology, Neurosurgery, OB/GYN, Ophthalmology, Optometry, Orthopedics, etc. PracticeSuite also targes a wide range of clinics like Endocrinology, Gastroenterology, Oncology, Nephrology, Obstetrics Gynecology OBGYN, Ophthalmology, Orthopedic, Otolaryngology ENT, Pain Medicine, Pulmonology, Plastic Surgery, Podiatry, Psychiatry, Radiology, Rheumatology, Urology, etc. Athenahealth targets Medical Practices, Internal and Family Medicine, Pediatrics, Cardiology, FQHC, Ob-Gyn, and Urgent Care clinics.
  • Cost: eClinicalWorks has a license price starting from $449 per provider per month. Its close alternatives do not have their license pricing information made public. However, eClinicalWorks is cost-rated 2.6/5 (where 1-2.5 is low-cost, 2.6-3.9 is average-cost, 4-5 is high-cost), indicating that eClinicalWorks is an average cost EHR software compared to its alternatives.
  • Cloud-based/On-premise: eClinicalWorks and its alternatives in the EHR and Practice Management industry are cloud-based systems.
  • Support: eClinicalWorks has only a 24/7 support channel. Compared to its alternatives, Athenahealth has an Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat. PracticeSuite has almost the same support channels as Athenahealth but is missing the 24/7 live rep option, while NextGen lacks FAQs/Forum and Knowledge Base support channels.

What is the cost of eClinicalWorks?

The license pricing information for eClinicalWorks is divided into 3 different categories, and they are the EHR Only which costs $449 per provider per month, the EHR with Practice Management which costs $599 per provider per month and the RCM as a Service which is charged at 2.9% of practice collections.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for eClinicalWorks. You can also find here pricing information from eClinicalWorks's website.

What should you ask eClinicalWorks during a demo session? (65 questions)

Schedule a demo with eClinicalWorks and access 65 must ask questions for the vendor while watching eClinicalWorks in action. Visit the vendor's website here.

Where eClinicalWorks is used?

eClinicalWorks is an electronic health record (EHR) and practice management solution that targets many healthcare organizations like independent and ambulatory practices. The software is designed to be used by 130,000 physicians in the US and 85,000 physicians around the globe. Some providers using this software are Adult Medicine of Lake County, Advocare, Amarillo Medical Specialists, Arkansas Heart Hospital, Bergen Neurology Consultants, Big Sur Health Center, etc.

List of categories

Allergy EMR
Cardiology EMR
CCHIT Certified EMR / EHR
Cloud Based EMR
Community Health Systems EHR
Dermatology EMR
Electronic Medical Records
Family Practice EMR
Gastroenterology EMR
Mac EMR and Medical Billing

List of features

Appointment Management
E/M Coding
Handwriting Recognition
HIPAA Compliant
Patient portal
Voice Recognition

eClinicalWorks Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$449 per provider/month + 2.9% of practice collections
NextGen ...
ITQlick rating
License pricing
$299 per provider/month
ITQlick rating
License pricing
$149 per provider/month
ITQlick rating
License pricing
$3 per provider/day
ITQlick rating
License pricing
$429 per provider/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.