eClinicalWorks Review - why 3.4 stars?

Shlomi Lavi / updated: Mar 22, 2022

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What is eClinicalWorks?

eClinicalWorks is a cloud-based EHR and practice management software for clinics and health organizations. The software comes with the following features:

• Telehealth: eClinicalWorks comes with the healow Telehealth Solutions to ensure providers can provide their service to their patients without border restrictions.
• Electronic Health Records: This feature allows clinics to have comprehensive documentation and interoperability that positively enhances clinical operations.
• Population Health Management: This feature helps medical practices of various types to deliver population health efficiently and effectively.
• Patient Engagement: The eClinicalWorks patient engagement feature ensures helps clinics to provide their patients with easy and comprehensive access to healthcare as possible.
• Revenue Cycle Management: The eClinicalWorks billing feature helps providers to bill for their service effectively.

eClinicalWorks is an EHR software founded in 1999 and headquartered in Westborough, MA, with about 5000 workers. The EHR software has been recognized many times, like the Frost & Sullivan 2017 North American Ambulatory Revenue Cycle Management Customer Value Leadership Award.

Who is it best for?

eClinicalWorks is suitable for physician practices, ACOs, out-patient departments of hospitals, clinics and health centers of various shapes and sizes. Grove Medical Associates and Urban Health Plan are some of the clients of eClinicalWorks.

Main features and functionalities

eClinicalWorks comes with electronic medical record, practice management, eClinicalMobile, eClinicalWorks P2P, patient portal, eClinicalMessenger, document management, referral management, easy to use dashboard, reporting, registry reporting, ePrescribing, billing implementation service and unlimited free webinars. The solution also offers faxing software, scanning software, ICD-9, ICD-10 solution at no extra cost.

What is the actual cost?

The license pricing information for eClinicalWorks is divided into 3 different categories, and they are the EHR Only which costs $449 per provider per month, the EHR with Practice Management which costs $599 per provider per month and the RCM as a Service which is charged at 2.9% of practice collections.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for eClinicalWorks. You can also find here pricing information from eClinicalWorks's website.

Pros

• eClinicalWorks is designed with excellent patient engagement features
• The software Tracking feature for CCM billing is easy and built into the system
• The software is designed flexible and adaptable for different practices and size

Cons

• Users complain that the software can be slow
• The reporting on clinical data is not good
• The electronic medical record solution’s customer support can be difficult to reach sometimes and needs improvement

How it stacks up?

Access a head to head analysis of eClinicalWorks vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is eClinicalWorks right for you or your business?

eClinicalWorks is an electronic health record (EHR) and practice management solution that targets many healthcare organizations like independent and ambulatory practices. The software is designed to be used by 130,000 physicians in the US and 85,000 physicians around the globe. Some providers using this software are Adult Medicine of Lake County, Advocare, Amarillo Medical Specialists, Arkansas Heart Hospital, Bergen Neurology Consultants, Big Sur Health Center, etc.