eClinicalWorks Review - why 3.4 stars?

Shlomi LaviShlomi Lavi / updated: Sep 07, 2020

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What is eClinicalWorks?

Main category: Medical, EMR & EHR

eClinicalWorks is a practice management solution for healthcare providers. The solution offers a number of features that include a patient engagement tool that allows patients to engage better with their own health. The solution also allows patients to book appointments online.

The device integration allows patients to capture structured data for past and current results. Additionally, the solution also offers First Virtual Assistant that enables a customer to use an EHR in a conversational manner.

Other key features include TeleVisits, patient portal, online health access among others. eClinicalWorks software is a product of eClinicalWorks Inc. which is a company based in the United States.

eClinicalWorks rating -

The rating of eClinicalWorks is 3.4 stars out of 5 and the total score is 97 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

eClinicalWorks is suitable for physician practices, ACOs, out-patient departments of hospitals, clinics and health centers of various shapes and sizes. Grove Medical Associates and Urban Health Plan are some of the clients of eClinicalWorks.

Features

eClinicalWorks comes with electronic medical record, practice management, eClinicalMobile, eClinicalWorks P2P, patient portal, eClinicalMessenger, document management, referral management, easy to use dashboard, reporting, registry reporting, ePrescribing, billing implementation service and unlimited free webinars. The solution also offers faxing software, scanning software, ICD-9, ICD-10 solution at no extra cost.

eClinicalWorks 3 Pros

  • The system is easily customizable
  • The software is very cost-effective
  • The system is very flexible

eClinicalWorks 2 Cons

  • The technical support is horrible
  • The reporting on clinical data is not good

Competitors & Alternatives

The two main competitors of eClinicalWorks include WRS Health and Pronto EMR Solutions. WRS Health is a web-based electronic health records solution while eClinicalWorks is a practice management solution for healthcare providers. Both WRS Health and eClinicalWorks are average in cost. Based on the online reviews, WRS Health has been awarded a 4-star rating while eClinicalWorks has been awarded a 3.5 rating.

WRS Health is ideal for small and midsize practices while eClinicalWorks is an ideal solution designed to support small, medium, and large practices. Pronto EMR is a mental health and behavioral electronic medical record software while eClinicalWorks is a practice management solution for healthcare providers.

Pronto EMR is a low cost software while eClinicalWorks is an average cost. While Pronto EMR offers deployment flexibility as it can either be installed on-premise or hosted on the cloud while eClinicalWorks solution can only be deployed on cloud. Based on the online reviews, Pronto EMR has been awarded a 4.5 -star rating while eClinicalWorks has been awarded a 3.5 rating. . The full list of competitors can be found here.

eClinicalWorks Pricing Information

The cost of license starting from $449 per user/month + 2.9% to 7%. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for eClinicalWorks

Questions to ask the vendor during a demo

Schedule a demo with eClinicalWorks and access 25 must ask questions for the vendor while watching eClinicalWorks in action.

Is it the right software for you?

eClinicalWorks is suitable for small, medium and large practices. It caters to multiple specialties including primary care offices, ambulatory surgical centers, health centers, hospitals, mobile clinics among others.

eClinicalWorks Categories

Medical, EMR & EHR
Allergy EMR
Cardiology EMR
CCHIT Certified EMR / EHR
Cloud Based EMR
Community Health Systems EHR
Dermatology EMR
E-Prescribing
Electronic Medical Records
Family Practice EMR
Gastroenterology EMR
Mac EMR and Medical Billing

eClinicalWorks specifications

ITQlick Score: 97/100
ITQlick Rating: (3.4/5)
Company: eClinicalWorks
Address: NY, United States
Pricing: Starting from $449 per user/month + 2.9% to 7%
Website:Visit eClinicalWorks website
Typical customers: Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

eClinicalWorks Features

Appointment Management
Charting
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Patient portal
Voice Recognition

eClinicalWorks Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
eClinicalWorks
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$449 per user/month + 2.9% to 7%
Functionality score
41
Software review
NextGen
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
20
Software review
Practice
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$99 per provider/month
Functionality score
41
Software review
WebPT
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$59 per month
Functionality score
30
Software review
AdvancedMD
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$729 per provider
Functionality score
14
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.