eClinicalWorks Review - why 3.4 stars?

Shlomi Lavi / updated: Feb 17, 2023

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What is eClinicalWorks?

eClinicalWorks is a cloud-based medical software company that was founded in 1999 in Westborough, Massachusetts. The company was established with the vision of providing healthcare providers with the tools they need to deliver high-quality care to their patients. Today, eClinicalWorks is one of the most popular medical software solutions in the United States, with over 850,000 users.

eClinicalWorks is designed for healthcare providers of all types, including hospitals, clinics, and private practices. The software is also used by medical billing companies and other healthcare organizations. eClinicalWorks is used by healthcare providers across a wide range of specialties, including primary care, pediatrics, cardiology, and dermatology.

One of the key features of eClinicalWorks is its electronic health records (EHR) system. The EHR system allows healthcare providers to access patient records from anywhere, at any time, making it easier to provide high-quality care. The system also allows providers to create and manage treatment plans, order and receive lab results, and send prescriptions to pharmacies. With eClinicalWorks, providers can easily track patient progress over time and make informed decisions about their care.

Another important feature of eClinicalWorks is its patient portal. The patient portal allows patients to access their health records, communicate with their healthcare providers, and manage their appointments. Patients can also use the portal to request prescription refills, view test results, and pay their bills. The patient portal is an essential tool for improving patient engagement and communication, which is critical for delivering high-quality care.

eClinicalWorks also includes a robust billing and revenue management system. The system allows healthcare providers to easily submit claims to insurance companies and manage their revenue cycle. The system can be customized to meet the unique needs of each provider, ensuring that claims are processed quickly and accurately. With eClinicalWorks, providers can streamline their billing process and focus on providing excellent care to their patients.

One of the most significant advantages of eClinicalWorks is its ability to integrate with other healthcare systems. The software can integrate with labs, pharmacies, and other medical software systems, making it easier to share information and improve patient care. This level of integration is critical for improving the efficiency and effectiveness of healthcare delivery.

eClinicalWorks is headquartered in Westborough, Massachusetts, and has over 5,000 employees worldwide. The company has been recognized for its innovation and commitment to improving healthcare, and has won numerous awards for its software solutions. With its user-friendly interface, comprehensive features, and commitment to customer service, eClinicalWorks is a top choice for healthcare providers who want to provide the best possible care to their patients.

Who is it best for?

eClinicalWorks is a medical software solution that serves a wide range of healthcare providers, including hospitals, clinics, and private practices. The software is used by healthcare providers in various specialties, including primary care, pediatrics, cardiology, and dermatology.

Here are five examples of companies that use eClinicalWorks Medical software:

1. Steward Health Care: Steward Health Care is a healthcare system that operates over 35 hospitals and other healthcare facilities across the United States. They use eClinicalWorks Medical software to manage patient records, appointments, and revenue cycle management.

2. Amicus Medical Centers: Amicus Medical Centers is a network of primary care clinics that provide comprehensive medical services to patients across Florida. They use eClinicalWorks Medical software to manage their patient records, billing, and other administrative tasks.

3. CareWell Urgent Care: CareWell Urgent Care is a chain of urgent care centers located throughout the Northeastern United States. They use eClinicalWorks Medical software to manage patient records, appointments, and billing.

4. Women's Care Florida: Women's Care Florida is a network of over 300 healthcare providers that offer a wide range of women's health services. They use eClinicalWorks Medical software to manage patient records, appointments, and billing.

5. Loudoun Medical Group: Loudoun Medical Group is a physician-owned medical group that offers a wide range of medical services to patients in Virginia. They use eClinicalWorks Medical software to manage patient records, appointments, and billing.

These are just a few examples of the many companies that use eClinicalWorks Medical software. The software is used by thousands of healthcare providers across the United States and is recognized for its user-friendly interface, comprehensive features, and commitment to customer service.

Main features and functionalities

eClinicalWorks Medical software can be a valuable tool for healthcare providers of all types, including hospitals, clinics, and private practices. Here are some of the ways that eClinicalWorks Medical software can help your business:

1. Improve efficiency: eClinicalWorks Medical software is designed to streamline administrative tasks, such as managing patient records, scheduling appointments, and submitting claims to insurance companies. By automating these tasks, your business can save time and resources, allowing your staff to focus on delivering high-quality care to your patients.

2. Enhance patient care: eClinicalWorks Medical software includes a comprehensive electronic health records (EHR) system that allows healthcare providers to access patient records from anywhere, at any time. The system also allows providers to create and manage treatment plans, order and receive lab results, and send prescriptions to pharmacies. With eClinicalWorks, providers can easily track patient progress over time and make informed decisions about their care, leading to better outcomes for your patients.

3. Improve patient engagement: eClinicalWorks Medical software includes a patient portal that allows patients to access their health records, communicate with their healthcare providers, and manage their appointments. Patients can also use the portal to request prescription refills, view test results, and pay their bills. By offering patients a convenient and easy-to-use platform, your business can improve patient engagement and satisfaction.

4. Customize to your needs: eClinicalWorks Medical software can be customized to meet the unique needs of your business. The software can be tailored to specific specialties, such as pediatrics or cardiology, and can be integrated with other healthcare systems, such as labs and pharmacies. This level of customization allows your business to maximize the benefits of the software and improve the efficiency of your operations.

5. Meet regulatory requirements: eClinicalWorks Medical software is designed to meet regulatory requirements, such as HIPAA and MACRA. The software includes robust security features to protect patient data, and also includes tools for reporting on quality measures and other regulatory requirements.

In summary, eClinicalWorks Medical software can help your business by improving efficiency, enhancing patient care, improving patient engagement, customizing to your needs, and meeting regulatory requirements. By using eClinicalWorks Medical software, your business can provide high-quality care to your patients and improve the overall effectiveness of your operations.

What is the actual cost?

The license pricing information for eClinicalWorks is divided into 3 different categories, and they are the EHR Only which costs $449 per provider per month, the EHR with Practice Management which costs $599 per provider per month and the RCM as a Service which is charged at 2.9% of practice collections.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for eClinicalWorks. You can also find here pricing information from eClinicalWorks's website.

Pros

• Customizability: eClinicalWorks Medical software is known for its high degree of customizability, allowing healthcare providers to tailor the software to their specific needs. This sets it apart from some competitors who have more rigid, one-size-fits-all solutions.
• Integrated Telehealth: eClinicalWorks Medical software includes integrated telehealth capabilities, which have become increasingly important in the wake of the COVID-19 pandemic. This is a feature that is not available in all EHR systems, giving eClinicalWorks an advantage over some competitors.
• The software is designed flexible and adaptable for different practices and size
• Patient Engagement: eClinicalWorks Medical software includes a range of patient engagement tools, such as patient portals and messaging, which can help healthcare providers improve patient outcomes and satisfaction. Some competitors may offer similar features, but eClinicalWorks emphasis on patient engagement is a key differentiator.

Cons

• Cost: eClinicalWorks Medical software can be relatively expensive compared to some other EHR solutions, especially for smaller practices. This may make it less accessible for some healthcare providers.
• Learning Curve: Some users may find that eClinicalWorks Medical software has a steeper learning curve than other EHR solutions. The high degree of customizability can be a double-edged sword, as it may require more training and expertise to fully leverage the software capabilities.
• Limited Specialty Support: While eClinicalWorks Medical software is designed to be customizable, some users have reported that it can be less effective for certain medical specialties, such as mental health or dermatology. Competitors that specialize in these areas may be a better fit for providers in these fields.

How it stacks up?

Access a head to head analysis of eClinicalWorks vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is eClinicalWorks right for you or your business?

eClinicalWorks is an electronic health record (EHR) and practice management solution that targets many healthcare organizations like independent and ambulatory practices. The software is designed to be used by 130,000 physicians in the US and 85,000 physicians around the globe. Some providers using this software are Adult Medicine of Lake County, Advocare, Amarillo Medical Specialists, Arkansas Heart Hospital, Bergen Neurology Consultants, Big Sur Health Center, etc.