eClinicalWorks Review - why 3.4 stars?

• Telehealth: eClinicalWorks comes with the healow Telehealth Solutions to ensure providers can provide their service to their patients without border restrictions.
• Electronic Health Records: This feature allows clinics to have comprehensive documentation and interoperability that positively enhances clinical operations.
• Population Health Management: This feature helps medical practices of various types to deliver population health efficiently and effectively.
• Patient Engagement: The eClinicalWorks patient engagement feature ensures helps clinics to provide their patients with easy and comprehensive access to healthcare as possible.
• Revenue Cycle Management: The eClinicalWorks billing feature helps providers to bill for their service effectively.

• eClinicalWorks is designed with excellent patient engagement features
• The software Tracking feature for CCM billing is easy and built into the system
• The software is designed flexible and adaptable for different practices and size

• Users complain that the software can be slow
• The reporting on clinical data is not good

• Functionality: eClinicalWorks features Telehealth, Revenue Cycle Management, Patient Engagement, Electronic Health Record, and Patient Engagement. Compared to its alternatives, NextGen features Clinical Care, Financial Management, Patient Engagement, Population Health, and Connected Health. PracticeSuite features Telehealth, Practice Management, Revenue Cycle Management, and Patient Centered Engagement but lacks EHR seen in eClinicalWorks. Athenahealth features Electronic Health Records, Revenue Cycle Services, Patient Engagement, Population Health, and Telehealth.
• Customers/Industries: eClinicalWorks targets independent and ambulatory practices. Compared to its alternatives, NextGen targets extensive types of clinics, and some of them are Ambulatory Surgery, Behavioral Health, Cardiology, CHC/FQHC, Corrections. Dental, Dermatology, Gastroenterology, General Surgery, Geriatric, Multi-specialty, Neurology, Neurosurgery, OB/GYN, Ophthalmology, Optometry, Orthopedics, etc. PracticeSuite also targes a wide range of clinics like Endocrinology, Gastroenterology, Oncology, Nephrology, Obstetrics Gynecology OBGYN, Ophthalmology, Orthopedic, Otolaryngology ENT, Pain Medicine, Pulmonology, Plastic Surgery, Podiatry, Psychiatry, Radiology, Rheumatology, Urology, etc. Athenahealth targets Medical Practices, Internal and Family Medicine, Pediatrics, Cardiology, FQHC, Ob-Gyn, and Urgent Care clinics.
• Cost: eClinicalWorks has a license price starting from $449 per provider per month. Its close alternatives do not have their license pricing information made public. However, eClinicalWorks is cost-rated 2.6/5 (where 1-2.5 is low-cost, 2.6-3.9 is average-cost, 4-5 is high-cost), indicating that eClinicalWorks is an average cost EHR software compared to its alternatives.
• Cloud-based/On-premise: eClinicalWorks and its alternatives in the EHR and Practice Management industry are cloud-based systems.
• Support: eClinicalWorks has only a 24/7 support channel. Compared to its alternatives, Athenahealth has an Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat. PracticeSuite has almost the same support channels as Athenahealth but is missing the 24/7 live rep option, while NextGen lacks FAQs/Forum and Knowledge Base support channels.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for eClinicalWorks