EducationFolder Review - why 4.4 stars?

EducationFolder Review
ITQlick Score: 83/100
ITQlick Rating: (4.4/5)
Pricing: 2/10 - low cost
Category: Call Center -> EducationFolder
Ranking:Ranked 24 out of 236 Call Center systems
Company: EducationFolder
Pricing: starts at $9 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: EducationFolder pricing, EducationFolder alternatives

Shlomi LaviShlomi Lavi / updated: Nov 24, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is EducationFolder?

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous improvements insight. These functions allow for acceleration of employee performance, service commitments delivery, easy access to information, and increased workforce engagement.

The software features learning management, quality assurance, knowledge management, and coaching. It was founded by Craig Preston in 2015, with headquarters in Roswell, Georgia, United States, and employee size of 11-50 persons.

What is EducationFolder rating? ()

The rating of EducationFolder is 4.4 stars out of 5 and the total score is 83 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are EducationFolder's typical customers?

The typical customers include the following business size: Medium and large size businesses.

Is EducationFolder the best Call Center?

EducationFolder is ranked 24 out of 236 software in their category (Call Center systems).

What are EducationFolder's pros? (4 Pros)

  • The software gives users insights on how to implement new strategies in educating coworkers
  • It supports the management of disputes, quality processes, agent signoff, and calibration through its quality assurance module
  • The software serves as a great tool for tracking employees
  • It possesses various functions such as HR operations and LXD to suit the complex organizational needs

What are EducationFolder's cons? (2 cons)

  • Items location on the software interface can be made easier
  • Expansion is needed on C2Perform Teaching feature to accommodate various styles

Who are their main alternatives?

Popular alternatives to EducationFolder: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk, USAN IVR, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center. The full list of competitors can be found here.

What is the cost of EducationFolder?

C2Perform pricing plans consist of Core, Team, and Plus plans.

The Core plan costs $9/user/month and features multiple notifications layers, certification and compliance management, and permission and role-based user management.

Team plan costs $14/user/month and features skills management, performance evaluation, and calibration process management.

Lastly, Plus plan costs $30/user a month and features error reporting, customizable dashboards, and compliance reporting.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for EducationFolder

What should you ask EducationFolder during a demo session? (65 questions)

Schedule a demo with EducationFolder and access 65 must ask questions for the vendor while watching EducationFolder in action.

Is it the right software for you?

The software is fit for small, medium, and large businesses. It suits organizations like call centers, educational institutions, insurance, and marketing. Middlesex University for Work-based Learning is one of C2Perform customers.

EducationFolder's list of categories:

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management

EducationFolder's list of features:

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

EducationFolder Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
EducationFolder
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Functionality
13
Compare
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$18.95 per user/month
Functionality
20
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
6
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
9
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.