C2Perform Review - why 4.4 stars?

EducationFolder Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> C2Perform review
Ranking:Ranked 22 out of 240 Call Center systems
Company: EducationFolder
Pricing: starts at $15 per license/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: C2Perform pricing, C2Perform alternatives
Shlomi LaviShlomi Lavi / updated: Dec 17, 2022

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What is C2Perform?

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous improvements insight. These functions allow for acceleration of employee performance, service commitments delivery, easy access to information, and increased workforce engagement.

The software features learning management, quality assurance, knowledge management, and coaching. It was founded by Craig Preston in 2015, with headquarters in Roswell, Georgia, United States, and employee size of 11-50 persons.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

C2Perform pricing plans consist of Core, Team, and Plus plans.

The Core plan costs $15/user/month and features multiple notifications layers, certification and compliance management, and permission and role-based user management.

Team plan costs $20/user/month and features skills management, performance evaluation, and calibration process management.

Lastly, Plus plan costs $30/user a month and features error reporting, customizable dashboards, and compliance reporting.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for C2Perform. You can also find here pricing information from C2Perform's website.

Pros

  • The software gives users insights on how to implement new strategies in educating coworkers
  • It supports the management of disputes, quality processes, agent signoff, and calibration through its quality assurance module
  • The software serves as a great tool for tracking employees
  • It possesses various functions such as HR operations and LXD to suit the complex organizational needs

Cons

  • Items location on the software interface can be made easier
  • Expansion is needed on C2Perform Teaching feature to accommodate various styles

How it stacks up?

Access a head to head analysis of C2Perform vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
C2Perfor...
ITQlick rating
4.4/5
Score
83/100
Pricing
2/10
License pricing
$15 per license/month
Functionality
13
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

C2Perform is ranked 22 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of C2Perform is 4.4 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, C2Perform makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access C2Perform on your mobile/smart phone.

What should we ask during a demo session?

Differences between C2Perform and alternatives?

The most popular alternatives to C2Perform in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - C2Perform VS Call Center Software alternatives.

Is C2Perform right for you or your business?

The software is fit for small, medium, and large businesses. It suits organizations like call centers, educational institutions, insurance, and marketing. Middlesex University for Work-based Learning is one of C2Perform customers.

List of categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management

List of features

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.