eGain Review - why 4.6 stars?
Compare PricingITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 5.6/10 - average cost |
Category: | Office Production & Tools -> eGain review |
Ranking: | Ranked 16 out of 178 Office Production & Tools systems |
Company: | eGain |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | eGain pricing, eGain alternatives |
Shlomi Lavi / updated: Feb 26, 2022
eGain software is a product of eGain Communications found in 1997 in the US. Some key features of eGain solution include automated routing, automatic customer notices, knowledge base, live chat, and self-service portal among others.
The Virtual assistant module helps the users to initiate conversations with their customers using a life-like agent who makes use of natural language. Super Chat enables users to engage their clients through real-time web support using text chat, video, click-to-call, as well as cobrowse.
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Table of Contents
What is eGain?
eGain software is a cloud-based and on-premise customer engagement software suite that helps to power digital transformation in various industries. The solution comprises a suite of communication tools including virtual assistant, mail, analytics, super chat, social and Knowledge+AI.eGain software is a product of eGain Communications found in 1997 in the US. Some key features of eGain solution include automated routing, automatic customer notices, knowledge base, live chat, and self-service portal among others.
The Virtual assistant module helps the users to initiate conversations with their customers using a life-like agent who makes use of natural language. Super Chat enables users to engage their clients through real-time web support using text chat, video, click-to-call, as well as cobrowse.
Who is it best for?
The typical customers include the following business size: Start up, Small business, Medium business, Large business.What is the actual cost?
ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for eGain.How it stacks up?
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Frequently Asked Questions (FAQs)
Is eGain right for you or your business?
eGain software offers customer engagement and communication solutions for small & medium businesses, startups and large organization. It is ideal for use in industries such as Financial Services, Government, Health Care, Insurance, Outsourcers, Retail, Telecom, Travel & Hospitality, and Utilities. eGain is suitable for various organizations and departments including, Contact , eCommerce, eService, Helpdesks, IT, and Marketing.List of categories
Online Community
Social Media
Email
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.