Enterprise Feedback Review

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Enterprise Feedback Review

ITQlick rating
(3.2/5)

Small business, Medium business, Large business

Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions.

  • Categories :

    • Survey Software

Shlomi Lavi / updated: Jul 14, 2020

What is Enterprise Feedback Used For?

Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions. The platform provides tools that enable users to capture, analyze, as well as respond to customer feedback across various channels.

Enterprise Feedback Management software is designed and sold by Verint software Company which was established in 2002 and is headquartered in Huntington, New York. The core features of Enterprise Feedback Management include dashboards, multichannel collections, analytics, Data Import/Export, and reporting among others.

The system allows the users to capture input from customers across web, email, phone, SMS, as well as mobile channels and offers analysis and reporting across channels. It helps companies to get a deeper understanding of their customer behavior and the drivers behind the behavior.

Average Rating -

The rating of Enterprise Feedback is 3.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Enterprise Feedback Management software include SutiSurvey and QuestionPro. SutiSurvey software is an online survey platform that helps organizations to generate and publish online questionnaires and forms, surveys, as well as collect customer feedback whereas Enterprise Feedback Management is a cloud-based customer experience software for customer feedback.

Enterprise Feedback Management software is designed and sold by Verint software Company while SutiSurvey is a creation of SutiSoft Company. SutiSurvey offers online and phone support but in comparison, Enterprise Feedback Management offers support through online, phone and email.

QuestionPro is an online survey software that helps businesses to create publish and analyze online surveys for gathering customer feedback and experiences. On the other hand, Enterprise Feedback Management is a cloud-based customer experience software for collecting customer feedback.

Enterprise Feedback Management offers customer support through online, phone and email channels whereas QuestionPro offers Online, and 24/7 (Live Rep) support. QuestionPro is a product of QuestionPro while Enterprise Feedback Management software is designed and sold by Verint software Company.

Enterprise Feedback Pricing Information

The experts at ITQlick has reviewed Enterprise Feedback pricing and gave the software a total cost of ownership (TCO) rating of 7 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Enterprise Feedback in action

Is it the right software for you?

Enterprise Feedback Management offers a customer engagement and feedback software solution tailored for businesses of all sizes from small to large ones. The software serves businesses in different industries including retail, wholesale and distribution, manufacturing, healthcare, education, governments and many more. it is tailored for teams and businesses that seek a platform for data analysis, especially in large data sets.

Enterprise Feedback Categories

Survey Software

Specifications

Company:
Address: 330 South Service Road, Melville, 11747
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Enterprise Feedback Features

Data Import/Export
Basic Reports
Online Customer Support

Enterprise Feedback Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
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4
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License pricing license pricing (if provided by the software vendor)
$90 per user/month
Hosting
NA
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4
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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License pricing license pricing (if provided by the software vendor)
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
$99 per user/month
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review