Enterprise Service Desk Review - why 4 stars?

Enterprise Service Desk Review
ITQlick Score: 84/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> Enterprise Service Desk review
Ranking:Ranked 16 out of 210 Help Desk systems
Company: ManageEngine
Pricing: starts at $10 per technician/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Enterprise Service Desk pricing, Enterprise Service Desk alternatives
Shlomi LaviShlomi Lavi / updated: May 22, 2022

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What is Enterprise Service Desk?

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition includes ITIL and project management. More advanced packages are expected in the future.

Who is it best for?

Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). It was meant to cover the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of helpdesk and IT.

Main features and functionalities

In addition to the regular features of ServiceDesk, the Enterprise edition offers ITIL and project management tools. Being ITIL ready means it can handle incident management, service cataloguing, problem management, CMDB, change management, asset management and IT project management. This is what an IT service desk needs.

What is the actual cost?

The cost of license starts at $10 per technician/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Enterprise Service Desk. You can also find here pricing information from Enterprise Service Desk's website.

How it stacks up?

Access a head to head analysis of Enterprise Service Desk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Enterpri...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
14
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Enterprise Service Desk is ranked 16 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Enterprise Service Desk is 4 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Enterprise Service Desk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Enterprise Service Desk can't be accessed on mobile, you would need to access it from your computer.

Differences between Enterprise Service Desk and alternatives?

The most popular alternatives to Enterprise Service Desk in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Enterprise Service Desk VS Help Desk Software alternatives.

List of categories

Billing & Invoicing
Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Brand Management
Chat
Knowledge Management
Contract Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.