Enterprise Service Desk Review - why 4 stars?
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Enterprise Service Desk review |
Ranking: | Ranked 16 out of 210 Help Desk systems |
Company: | ManageEngine |
Pricing: | starts at $10 per technician/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Enterprise Service Desk pricing, Enterprise Service Desk alternatives |
Shlomi Lavi / updated: May 22, 2022
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Table of Contents
What is Enterprise Service Desk?
ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition includes ITIL and project management. More advanced packages are expected in the future.Who is it best for?
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). It was meant to cover the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of helpdesk and IT.Main features and functionalities
In addition to the regular features of ServiceDesk, the Enterprise edition offers ITIL and project management tools. Being ITIL ready means it can handle incident management, service cataloguing, problem management, CMDB, change management, asset management and IT project management. This is what an IT service desk needs.What is the actual cost?
The cost of license starts at $10 per technician/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Enterprise Service Desk. You can also find here pricing information from Enterprise Service Desk's website.How it stacks up?
Access a head to head analysis of Enterprise Service Desk vs alternative software solutions. ITQlick rating
Score
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Enterpri...
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4/5
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Zendesk
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92/100
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$49 per agent/month
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Frequently Asked Questions (FAQs)
List of categories
Billing & Invoicing
Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Brand Management
Chat
Knowledge Management
Contract Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.