Enterprise Service Desk Review - why 4 stars?

Enterprise Service Desk Review
ITQlick Score: 84/100
ITQlick Rating: (4/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Enterprise Service Desk
Ranking:Ranked 13 out of 207 Help Desk systems
Company: ManageEngine
Pricing: starts at $8 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Enterprise Service Desk pricing, Enterprise Service Desk alternatives

Shlomi LaviShlomi Lavi / updated: Aug 13, 2020

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What is Enterprise Service Desk?

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition includes ITIL and project management. More advanced packages are expected in the future.

What is Enterprise Service Desk rating? ()

The rating of Enterprise Service Desk is 4 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Enterprise Service Desk's typical customers?

Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). It was meant to cover the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of helpdesk and IT.

Is Enterprise Service Desk the best Help Desk?

Enterprise Service Desk is ranked 13 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

In addition to the regular features of ServiceDesk, the Enterprise edition offers ITIL and project management tools. Being ITIL ready means it can handle incident management, service cataloguing, problem management, CMDB, change management, asset management and IT project management. This is what an IT service desk needs.

Who are their main alternatives?

The potential alternatives for Enterprise Service Desk are JIRA Service Desk, GoToAssist and Samanage.

What is the cost of Enterprise Service Desk?

The cost of license starts at $8 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Enterprise Service Desk

What should you ask ManageEngine during a demo session? (65 questions)

Schedule a demo with Enterprise Service Desk and access 65 must ask questions for the vendor while watching Enterprise Service Desk in action.

Enterprise Service Desk's list of categories:

Billing & Invoicing
Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Brand Management
Chat
Knowledge Management
Contract Management

Enterprise Service Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Enterprise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$8 per user/month
Functionality
14
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.