Enterprise Service Desk Review

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Last updated: Aug 13, 2020

Enterprise Service Desk Review

ITQlick rating
(4/5)

Starting from $8 per user/month

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in ...

  • Categories (4/14):

    • Billing & Invoicing
    • Document Management
    • Feedback Management
    • Help Desk

Shlomi Lavi / updated: Aug 13, 2020

What is Enterprise Service Desk Used For?

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition includes ITIL and project management. More advanced packages are expected in the future.

Average Rating -

The rating of Enterprise Service Desk is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). It was meant to cover the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of helpdesk and IT.

Features

In addition to the regular features of ServiceDesk, the Enterprise edition offers ITIL and project management tools. Being ITIL ready means it can handle incident management, service cataloguing, problem management, CMDB, change management, asset management and IT project management. This is what an IT service desk needs.

Competitors & Alternatives

The potential alternatives for Enterprise Service Desk are JIRA Service Desk, GoToAssist and Samanage.

Enterprise Service Desk Pricing Information

The cost of license starting from $8 per user/month. The experts at ITQlick has reviewed Enterprise Service Desk pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Enterprise Service Desk in action

Enterprise Service Desk Categories

Billing & Invoicing
Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Brand Management
Chat
Knowledge Management
Contract Management

Specifications

Company:
Address: Pleasanton, CA 94588, USA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Enterprise Service Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Enterprise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$8 per user/month
Hosting
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14
Fit small business
Fit medium business
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2/10
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39
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
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Hosting
NA
Functionality score
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review