Enterprise Service Desk - Top 8 Alternatives

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Last updated: Sep 18, 2019

Enterprise Service Desk Competitors

ITQlick rating
(4/5)

Starting from $8 per user/month

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in ...

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Enterprise Service Desk top competitors and alternatives for 2020

Enterprise Service Desk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Enterprise Service Desk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Enterprise Service Desk that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for low budget companies, and Agent.ai Software for starting businesses and freelancers.

1. Freshdesk - Best for SMBs

Freshdesk is a leading Help Desk software designed for for small and medium size business, Freshdesk installed on-premises or used cloud based, Enterprise Service Desk can be used on-premises and on the cloud. Freshdesk is considered same cost to implement ($15 per user/month) as Enterprise Service Desk, both with a pricing score of 2. Freshdesk published pricing is $15 per user/month.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs Enterprise Service Desk

2. Zoho Desk - Best for Large Business

Zoho Desk is a leading Help Desk software designed for for large size business, Zoho Desk installed on-premises or used cloud based, Enterprise Service Desk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Enterprise Service Desk with a score of 2. Zoho Desk published pricing is $12 per user/month.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Enterprise Service Desk

3. Desk-com - Best for Low Budget Companies

Desk-com is a leading Help Desk software designed for for low budget, Desk-com installed on-premises or used cloud based, Enterprise Service Desk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Enterprise Service Desk with a score of 2. Desk-com published pricing is $25 per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Enterprise Service Desk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Agent.ai Software used on the cloud, Enterprise Service Desk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than Enterprise Service Desk with a score of 2. Agent.ai Software published pricing is $0.05 per month.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features).

Compare head to head: Agent.ai Software Vs Enterprise Service Desk

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, Enterprise Service Desk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Enterprise Service Desk with a score of 2. FuseDesk published pricing is $97 per user/month.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Enterprise Service Desk

6. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, Enterprise Service Desk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Enterprise Service Desk with a score of 2. Integria IMS published pricing is $102 per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Enterprise Service Desk

7. JIRA Service Desk

JIRA Service Desk is a leading Help Desk software designed for if you want to consider another good alternative, JIRA Service Desk installed on-premises or used cloud based, Enterprise Service Desk can be used on-premises and on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Enterprise Service Desk, both with a pricing score of 2. JIRA Service Desk published pricing is $10 per user/month.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Enterprise Service Desk

8. Freshservice

Freshservice is a leading Help Desk software designed for if you want to consider another good alternative, Freshservice used on the cloud, Enterprise Service Desk can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($19 per user/month) as Enterprise Service Desk, both with a pricing score of 2. Freshservice published pricing is $19 per user/month.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs Enterprise Service Desk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Enterprise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$8 per user/month
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Low budget
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Free version
Agent.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$0.05 per month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review