ePAC Review - why 4 stars?

ePAC Review
ITQlick Score: 78/100
ITQlick Rating: (4/5)
Pricing: 3.2/10 - low cost
Category: Maintenance -> ePAC
Ranking:Ranked 88 out of 272 Maintenance systems
Company: EPAC Software Technologies
Pricing: starts at $99 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: ePAC pricing, ePAC alternatives

Shlomi LaviShlomi Lavi / updated: May 12, 2022

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What is ePAC and its features?

ePAC is both cloud-based and on-premise computer maintenance management software that provides solutions for client-server, web-based and mobile applications. ePAC is a reliable solution whose focus is both performance and preventive maintenance as it facilitates reliability in operations.

One of the key features of ePAC is the eased integration with the underlying ERP and financial systems of the organization. The software is also scalable, and so, it can be able to fit in a business of any size, from a single facility to multiple location businesses. ePAC is a software product of ePAC Software Technologies that was founded in 1998 in the United States. ePAC is ideal for any business size ranging from small to enterprise level.


What is ePAC rating?

The rating of ePAC is 4 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses ePAC?

EPac is focused on the manufacturing, government, energy, health care, hospitality and service industries. It is scalable for all sizes of business and is available as an on premise, hosted or SaaS delivery model.

The solution is best suited for those companies who are focused on ensuring the reliability and productivity of their assets. EPac can support the full operations of a maintenance organization that includes asset management, work order & inventory management, preventive maintenance planning, requisitions & purchasing, as well as management of technicians and field personnel.

EPac is also best for companies that need to measure their performance and this is done through the inclusion of a maintenance performance index for an organization. The index is composed of performance categories such as reliability, workforce productivity, customer service, financial performance & materials management. Each category has defined metrics which the company can assign values based on their performance objectives. EPac then determines actual values for each metric and then calculates the composite percentage score. This provides a clear picture of how well maintenance organizations are achieving their goals as well as where they might need to improve.

Current customers of EPac include Atlanta International Airport, Raytheon, Ceramatic, Goodrich Corporation and McFarland Clinic PC.

Is it easy to use?

Yes, ePAC makes it fairly easy to use. This product is user friendly and intuitive.

Is ePAC cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ePAC on your mobile/smart phone.

Is ePAC the best Maintenance system?

ePAC is ranked 88 out of 272 software in their category (Maintenance systems).

What are their main features and functionalities?

EPac is designed to support both multi-site and multi-plant maintenance organizations. The inventory module in EPac covers multiple location storerooms with requisition forecasting, critical spare tracking, order to stock conversion as well as an assets bill of materials. Work Order management is focused on Reliability Centered Maintenance & Root Cause Analysis so that there can be automated requisitioning based on the Work Order.

There is also support for detailed Preventive Maintenance planning & scheduling to ensure down time is minimized. In addition Asset Management includes critical asset definition, asset tracking & asset hierarchy based on product rankings. Then there is Resource Management that includes employee skills definition, training & certification tracking as well as rates & productivity monitoring.

There are numerous standard reports in EPac available for review and KPI analysis, as well as an option for ad-hoc and user defined reporting. In addition the product supports access via web client or mobile device to allow real time flow of information between field personnel, plant employees, supervisors and managers. Finally the software is built on the Microsoft .Net technology platform that allows EPac to integrate with other third party software.

What are ePAC's pros? (5 Pros)

  • EPac is available as an on premise, hosted or SaaS delivery model
  • The product supports integration with multiple third party software
  • EPac provides a maintenance performance index to provide organizations a clear view of how well they are meeting their maintenance performance objectives
  • Mobile device access of the application is offered by EPac
  • The solution is scalable for all sizes of business

What are ePAC's cons? (5 cons)

  • EPac does not offer a free trial of the product
  • The software does not support user driven customization of the product
  • EPac does not provide social collaboration tools
  • There are no advance Business Intelligence and Analytics tools provided with EPac
  • The product does not support service contract management

Who are their main alternatives?

The two main competitors of ePAC are Maintenance Connection and eMaint CMMS. Maintenance Connection is a cloud-based maintenance management software with feature-rich tools for the Manufacturing, Construction, Education industries, among others, while ePAC is both cloud-based and on-premise computer maintenance management software that provides solutions for client-server, web-based and mobile applications.

Maintenance Connection offers support online and during business hours, while ePAC offers support during business hours. With Maintenance Connection, training is handled through documentation, Webinars, live-online, and in-person session, whereas with ePAC, training is conducted through live-online and in-person sessions.

eMaint CMMS is a cloud-based Computerized Maintenance Management Software that is focused on improving the maintenance operations, equipment, resources, as well as compliance, while ePAC is both cloud-based and on-premise computer maintenance management software that provides solutions for client-server, web-based and mobile applications.

eMaint CMMS offers support online and during business hours, while ePAC offers support during business hours. With eMaint CMMS, training is handled through documentation, Webinars, live-online, and in-person session, whereas with ePAC, training is conducted through live-online and in-person sessions.

What is the cost of ePAC?

The cost of license starts at $99 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for ePAC.

What should you ask EPAC Software Technologies during a demo session? (65 questions)

Schedule a demo with ePAC and access 65 must ask questions for the vendor while watching ePAC in action. Visit the vendor's website here.

Where ePAC is used?

ePAC is perfect for small businesses, mid-size businesses, and enterprises. The software was developed by maintenance people for maintenance people in various fields. The software can be of great use in fields such as Manufacturing, government, Education, Recreation, Property Management, and the Public Sector. The main target markets include Middle-East and Africa, Asia, Australia, Brazil, and Canada.

List of categories

Fixed Asset Management
Inventory Management
Asset Tracking
CMMS
EAM
Asset Tracking
Equipment Maintenance
Predictive Maintenance
Preventive Maintenance
Web-Based CMMS
Work Order Management
Inventory Management

List of features

Customizable Applications
Maintenance Overview
Space Planning
Streamlined Work Orders
Web Portal
Asset Management
Custom User Interface
Customizable Reports
Inventory Management
Maintenance Management
Maintenance Scheduling
Preventive Maintenance
Reporting & Analytics
Work Order Management
Work Order Management

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.