ePAC Review - why 4 stars?

Shlomi Lavi / updated: May 12, 2022

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What is ePAC?

ePAC is both cloud-based and on-premise computer maintenance management software that provides solutions for client-server, web-based and mobile applications. ePAC is a reliable solution whose focus is both performance and preventive maintenance as it facilitates reliability in operations.

One of the key features of ePAC is the eased integration with the underlying ERP and financial systems of the organization. The software is also scalable, and so, it can be able to fit in a business of any size, from a single facility to multiple location businesses. ePAC is a software product of ePAC Software Technologies that was founded in 1998 in the United States. ePAC is ideal for any business size ranging from small to enterprise level.

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Who is it best for?

EPac is focused on the manufacturing, government, energy, health care, hospitality and service industries. It is scalable for all sizes of business and is available as an on premise, hosted or SaaS delivery model.

The solution is best suited for those companies who are focused on ensuring the reliability and productivity of their assets. EPac can support the full operations of a maintenance organization that includes asset management, work order & inventory management, preventive maintenance planning, requisitions & purchasing, as well as management of technicians and field personnel.

EPac is also best for companies that need to measure their performance and this is done through the inclusion of a maintenance performance index for an organization. The index is composed of performance categories such as reliability, workforce productivity, customer service, financial performance & materials management. Each category has defined metrics which the company can assign values based on their performance objectives. EPac then determines actual values for each metric and then calculates the composite percentage score. This provides a clear picture of how well maintenance organizations are achieving their goals as well as where they might need to improve.

Current customers of EPac include Atlanta International Airport, Raytheon, Ceramatic, Goodrich Corporation and McFarland Clinic PC.

Main features and functionalities

EPac is designed to support both multi-site and multi-plant maintenance organizations. The inventory module in EPac covers multiple location storerooms with requisition forecasting, critical spare tracking, order to stock conversion as well as an assets bill of materials. Work Order management is focused on Reliability Centered Maintenance & Root Cause Analysis so that there can be automated requisitioning based on the Work Order.

There is also support for detailed Preventive Maintenance planning & scheduling to ensure down time is minimized. In addition Asset Management includes critical asset definition, asset tracking & asset hierarchy based on product rankings. Then there is Resource Management that includes employee skills definition, training & certification tracking as well as rates & productivity monitoring.

There are numerous standard reports in EPac available for review and KPI analysis, as well as an option for ad-hoc and user defined reporting. In addition the product supports access via web client or mobile device to allow real time flow of information between field personnel, plant employees, supervisors and managers. Finally the software is built on the Microsoft .Net technology platform that allows EPac to integrate with other third party software.

What is the actual cost?

The cost of license starts at $99 per user/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for ePAC.

Pros

• EPac is available as an on premise, hosted or SaaS delivery model
• The product supports integration with multiple third party software
• EPac provides a maintenance performance index to provide organizations a clear view of how well they are meeting their maintenance performance objectives
• Mobile device access of the application is offered by EPac
• The solution is scalable for all sizes of business

Cons

• EPac does not offer a free trial of the product
• The software does not support user driven customization of the product
• EPac does not provide social collaboration tools
• There are no advance Business Intelligence and Analytics tools provided with EPac
• The product does not support service contract management

How it stacks up?

Access a head to head analysis of ePAC vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ePAC right for you or your business?

ePAC is perfect for small businesses, mid-size businesses, and enterprises. The software was developed by maintenance people for maintenance people in various fields. The software can be of great use in fields such as Manufacturing, government, Education, Recreation, Property Management, and the Public Sector. The main target markets include Middle-East and Africa, Asia, Australia, Brazil, and Canada.