Epicor HCM Review - why 3.8 stars?

Epicor HCM Review
ITQlick Score: 92/100
ITQlick Rating: (3.8/5)
Pricing: 10/10 - high cost
Category: Human Resources -> Epicor HCM
Ranking:Ranked 15 out of 534 Human Resources systems
Company: Epicor Software Corporation
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Epicor HCM pricing, Epicor HCM alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Epicor HCM and its features?

Epicor HCM is a cloud-based human resources software designed to enable end-users to Track, Manage, and analyze all their employee data from their application to retirement. The software comes with features such as:
  • Recruitment & Candidate Self-Service: This feature makes it easy for candidates to find and apply for open positions. HR professionals can also find and review qualified applicants within your talent pool.
  • Core Human Resources: Epicor HCM provides necessary tools to maintain employee data. This feature helps HR professionals efficiently administer recruiting, onboarding, benefits, performance management, and career development.
  • Benefits Administration & Open Enrollment: With this feature, HR professionals can empower their employees to make informed and cost-effective benefit selections with online open enrollment. They can also ensure the accuracy of insurance payments with carrier connectivity.
  • Performance & Goals Management: HR professionals can go paperless with online appraisals and gather relevant performance feedback. They can also manage & monitor goals, performance expectations, and employee competencies.
  • Employee Training & Development: Epicor HCM helps HR professionals to establish development plans, manage skill and competency-based training & development programs. They can also identify needs, automatically assign employee goals, and maintain registrations and scheduling.
Epicor HCM is a human resources software that started in 1972. The company is headquartered in Austin, TX, United States. The company has a workforce of up to 5000 employees.

What is Epicor HCM rating?

The rating of Epicor HCM is 3.8 stars out of 5 and the total score is 92 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Epicor HCM?

Epicor HCM is ideal for small to big companies that would like to improve the management of their human resources. While various industries can take advantage of its use, those that are in the field of services, retail, distribution and manufacturing would benefit from it the most. Some of the companies that use Epicor are Waterfurnace, Symmetry Medical, General Dynamics and Ace Clearwater.

Is it easy to use?

Yes, Epicor HCM makes it fairly easy to use. This product is user friendly and intuitive.

Is Epicor HCM cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Epicor HCM on your mobile/smart phone.

Is Epicor HCM the best Human Resources system?

Epicor HCM is ranked 15 out of 534 software in their category (Human Resources systems).

What are their main features and functionalities?

Epicor HCM has everything that an HR administrator needs to manage human resources in the company. From basic HR functions of keeping employee data to the administration of benefits, all of these can be done in this tool.

It also comes with a performance management feature that lets you manage the business goals, create appraisal documents and reviews. You can also ensure that employees have the resources and trainings they need with the training and development management feature. Project allocations, overtimes and tracking of hours worked and absences can also be performed. Employees can also use this application to manage their profile, check their benefits, request time offs and enroll in the training courses they need to take. Job applicants can use it to send in their online application, as well as answer questions for the hiring process.

What are Epicor HCM's pros? (5 Pros)

  • Epicor HCM is a user-friendly HR system that is easy to navigate
  • The data is presented on the software is clear and easy to locate
  • The software offers an optimal scheduling tool
  • Allows employees to access vital information about their job, benefits, as well as let them take suitable online courses
  • Serves as a tool for getting applications from those who would like to apply for a job in the company allowing HR to easily find the right people

What are Epicor HCM's cons? (4 cons)

  • Users complain of the inability of the software to scale their businesses
  • Does not come with automatic back up of information, which other human resource management system offers
  • Epicor HCM does not offer free trial
  • No social media integration, which could have help better in finding the right people for specific positions

Who are their main alternatives?

Epicor HCM competes with other human resource systems like ADP Workforce Now, Paylocity, and Rippling. We will compare these human resource systems in some specific aspects below.
  • Functionality: Epicor HCM offers features like Position Control & Budgeting, Effective Onboarding, Empowered Workforce, Electronic Timesheets, etc. Compared to its alternatives, ADP Workforce Now offers features like Streamlined HR record keeping & resources, workforce management (available in Epicor HCM), custom surveys, HCM system (available in Epicor HCM), etc. Paylocity offers features like Quick-Edit Templates, Custom Checklists, Employee Action Forms, Dynamic Reporting, Position Management (available in Epicor HCM), etc. Rippling offers features like Payroll, Benefits, Time & Attendance (available in Epicor HCM), Talent Management, Learning Management, PEO Services, etc.
  • Customers/Industries: Epicor HCM has customers like IFDC, Commerce Bank, FuelCell Energy, Inc., Perkins Eastman, SPHR, Baron properties, Berry Petroleum Company, LLC. BoA, Bullhorn, etc. Compared to its alternatives, ADP Workforce Now targets HR professionals in Restaurant/Hospitality, Manufacturing, Professional & Technical Services, Construction, Financial Services, Retail, Health Care, Government/Education, Nonprofit/Social Services, etc. Examples of customers using ADP Workforce Now are Vanderbilt Global Services, 40 Dreams Catering, Franklin Electric, Logan Medical Credit Union, Citi Trends, Inc, Beach Family Medicine, Bethel International United Methodist Church, etc. Paylocity renders its services to industries in Financial Services, Healthcare, Manufacturing, Nonprofit and Education, Restaurants and Hospitality, Retail and Wholesale, Tech and Professional Services, Transportation and Logistics. Examples of customers using Paylocity are Camino Federal Credit Union, Secure World Foundation, etc. Rippling renders its services to industries in Technology, Healthcare, Retail, Manufacturing, Marketing, Non-Profits, Professional Services, Financial Services, Restaurants, etc.
  • Cost: The license cost information for Epicor HCM is unavailable on its official website. However, However, According to ITQlick expert cost research, Epicor HCM is cost-rated at 5/5. This means it is a high-cost human resource software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. The license cost information for its alternatives (ADP workforce now and Paylocity) is unavailable on their official website. Rippling starts at $8 a month per user.
  • Cloud-based/On-premise: Epicor HCM and all its alternatives are cloud-based. Epicor HCM offers On-premise for windows and Linux.
  • Scalability: Paylocity and ADP Workforce Now can accommodate small, midsize, and large businesses.
  • Support: Epicor HCM offers support channels like Email/Help Desk, a Knowledge Base, Phone Support, and Chat. Compared to its alternatives, ADP Workforce Now offers a 24/7 live rep and FAQs/forum lacking in Epicor HCM. ADP Workforce Now provides all other support channels of Epicor HCM. Paylocity offers all support channels of Epicor HCM. Paylocity offers FAQs/forums lacking in Epicor HCM but lacks in 24/7 live rep. Rippling offers all ADP Workforce Now support channels except for 24/7 live rep.

What is the cost of Epicor HCM?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 10 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Epicor HCM

What should you ask Epicor Software Corporation during a demo session? (65 questions)

Schedule a demo with Epicor HCM and access 65 must ask questions for the vendor while watching Epicor HCM in action.

Where Epicor HCM is used?

Epicor HCM is an HR system that helps end-users maintain all their employee-related data in a single database. Customers seeking an HR system that comes with standard reports and flexible reporting tools that enable them to create custom reports will fit well with Epicor HCM. Examples of customers using Epicor HCM are California fish grill, Eagle Productive Solutions, Fed Nat Insurance Company, The Companies of MGA, Building Local Promise, Reval, Safebuilt, StepStone, WesTech, etc.

List of categories

Human Resources
Applicant Tracking
Attendance Tracking
Benefits Administration
Compensation Management
Employee Recognition
Employee Scheduling
Employee Onboarding
Travel Management
Video Interview

List of features

Appraisal Performance
Benefits Administration
Employee Self-Service
HR Management
Performance Record
Software Customization

Epicor HCM Vs. Alternatives

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.