Epicor PSA Review - why 4.9 stars?

Epicor Professional Services Software Review
ITQlick Score: 60/100
ITQlick Rating: (4.9/5)
Pricing: 4/10 - average cost
Category: Professional Services Automation -> Epicor PSA
Ranking:Ranked 87 out of 108 Professional Services Automation systems
Company: Epicor
Pricing: starts at $49 per month
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Epicor PSA pricing, Epicor PSA alternatives

Shlomi LaviShlomi Lavi / updated: Mar 16, 2020

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What is Epicor PSA?

Epicor Professional Services Software is an enterprise automation solution for businesses of all sizes. It offers such capabilities as accounting management, service automation, performance management, and others. The software was designed and launched by Epicor Software Corporation headquartered in California, United States.

What is Epicor PSA rating? ()

The rating of Epicor PSA is 4.9 stars out of 5 and the total score is 60 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Epicor PSA's typical customers?

Customers of the software include businesses of all sizes and types. It has been deployed in a wide range of major industries some of which include automation, aerospace and defense, retail and wholesale, manufacturing, baking and finance, technology and software development, education, healthcare and hospitality, and others. Some major customers of the software include American Time and Ace Hardware of Lake Gaston etc.

Is Epicor PSA the best Professional Services Automation?

Epicor PSA is ranked 87 out of 108 software in their category (Professional Services Automation systems).

What are their main features and functionalities?

The software offers comprehensive management for the delivery of client projects and resource planning for those projects. It features a wide range of industry-specific solutions including accounting and invoicing management, business intelligence and analytics, customized reporting, project delivery management, and bid management. Bid management capability of the software is integrated with customizable sales strategies.

Epicor Professional Services Software support multi-location and multi-currency operations. Integration is offered with various CRM and accounting solutions. Other important capabilities of the software include client database, client management, portfolio management, quote management, proposal generation, resource and inventory management, time and expense tracking, and collaboration tools.

Who are their main alternatives?

Epicor Professional Services Software has as its two main competitors FinancialForce PSA and Hydra PSA.

FinancialForce PSA is built on the Salesforce platform and supports automation of services enterprises including projects, resources and customer management. It also supports social collaboration to share service information across the Salesforce Chatter network. In addition the product allows organizations to relate project billing & revenue realization to milestone completion, while also ensuring effective management of related project costs & expense management.

Epicor Professional Services software on the other hand is one component of a suite of Services Business software that is available for a variety of business sectors including Financial, Nonprofits and Consulting to mention a few. This gives companies who have multiple industry services businesses the advantage of one integrated solution unlike FinancialForce PSA.

The product currently supports services opportunity management, resources & service delivery, procurement & budgeting as well as portfolio management. Additionally it covers customer engagement; services finance management and data analytics to analyze services performance.

Then there is Hydra PSA which unlike Epicor Professional Services software, includes a repository of services best practices that can be utilized for various services implementations. These can also be continually updated to improve delivery practices. Additionally the product covers the areas of business process management and knowledge management as well.

While Epicor Professional Services does not currently support these features, it does provide its software for many different professional services business sectors. This is unlike Hydra PSA which is only focused on project management offices and IT departments.

What is the cost of Epicor PSA?

The cost of license starts at $49 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Epicor PSA

What should you ask Epicor during a demo session? (65 questions)

Schedule a demo with Epicor PSA and access 65 must ask questions for the vendor while watching Epicor PSA in action.

Epicor PSA's list of categories:

Business performance management
Performance Management
Construction Service Management
Customer Service
Self-Service Portal
Service requests
Professional Services Automation

Epicor PSA's list of features:

Project Management
Billing & Invoicing
Document Management
CRM
Expense Management

Epicor PSA Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Epicor
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
60/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$49 per month
Functionality
12
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Elite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Review
TSheets
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$8 per user/month
Functionality
5
ArchiOffice
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$7.95 per month
Functionality
18
Q-Flow
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
5
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.