Epos Now Review - why 4.2 stars?

Epos Now Review
ITQlick Score: 95/100
ITQlick Rating: (4.2/5)
Pricing: 2.6/10 - low cost
Category: Retail & POS -> Epos Now
Ranking:Ranked 5 out of 430 Retail & POS systems
Company: Epos Now.com
Pricing: starts at $39 per user/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Epos Now pricing, Epos Now alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is Epos Now?

Epos Now is a cloud-based POS and retail deployment platform equipped with the tools to manage and grow businesses. The software offers features such as;
  • Streamlined Operations: This feature facilitates effectiveness in the staff workforce. Employees can work smarter and faster while carrying out business functions with ease.
  • Reduced Overheads: This feature provides access to control advanced stock and custom reporting towards a smoother business experience.
  • Reach Expansion: Users can boost their profit by reaching on more customers using the latest online ordering tools and eCommerce.
  • Automated Inventory: This feature provides an inventory management system that helps users/businesses automatically operate on stock forecast and accuracy.
  • Real-Time Data: Business owners and operators can gain insight into data relating to them. This feature helps users to make smarter business decisions.
Epos Now was established in 2011. The company has its headquarters in Norwich, England, United Kingdom, and hosts more than 300 employees.

What is Epos Now rating?

The rating of Epos Now is 4.2 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Epos Now?

The typical customers using Epos Now are those in the small business category (10-200 employees), medium-sized (500 to 1,000) and larger enterprises in various market sectors in the industry of IT, data processing and hosting and other related services, particularly the field of retailing and POS.

Is Epos Now the best Retail & POS system?

Epos Now is ranked 5 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Epos Now core features is its POS system. In addition, it also has integrated Inventory Management, Retail Accounting and Customer Management with tools for making general ledger, payroll processing and purchase orders. This software is accessible through cloud and is OS agnostic.

This software has the capability of migrating entire customer data, stock data and products to the new system as part of the process of implementation process.

What are Epos Now's pros? (3 Pros)

  • Epos Now is a low-cost budget with a free trial and a free version
  • The software can accommodate businesses of all sizes
  • The POS software information feature is excellently effective

What are Epos Now's cons? (1 cons)

  • There are complaints of delayed or no feedback on customer concerns by users

Who are their main alternatives?

Epos Now competes with other POS/Retail software companies like Clover, Heartland Retail, Lightspeed Retail, and Shopify POS. We will compare these POS/retail systems in the listed categories below;
  • Functionality: Epos Now and its closest alternatives share some similarities in features such as point of sale, inventory management, order management, customers management, etc. When compared to its alternatives, Clover provides features such as invoicing and a Virtual terminal. Lightspeed Retail and Shopify POS lack functionality features such as Commission Management, Electronic Signature, and Restaurant POS.
  • Customers/Industries: Epos Now offers its point of sale solutions to apparel stores, convenience stores, electronic stores, gift stores, vape stores, liquor stores, etc. Customers like Benza Gift, Ratchet, and Universal use Epos Now. Shopify POS targets retailers who deal in home and garden, beauty and cosmetics, food and drink, jewelry, etc. 1.7 million businesses around the world have used Shopify. Clover targets businesses specializing in table service restaurants, retail businesses, services businesses, eCommerce, etc. Heartland Retail targets multiple store retail industries like home and lifestyle, apparel and fashion, health and beauty, etc. Retail brands such as Scout and Molly Boutique, Rainbow Sandals, and NIC+ZOE use Heartland. Lightspeed Retail targets retail businesses, restaurants, and Golf. They have customers such as SONY, NOBU, KemperSport, etc.
  • Cost: Based on our expert research, Epos Now is cost-rated 1.3/5 (where 1-2 is low cost and 4-5 is high cost), which means the software is low-cost. Epos Now starts with a price of $39 per user/month and offers a free trial. Heartland Retail starts at $80 per selling station/month. They offer a free trial. Lightspeed starts at $79 per month and $69 per year. Shopify POS starts at $29 per month and offers a free trial.
  • Cloud-based/On-premise: Epos Now and the other POS/Retail software companies are cloud-based.
  • Popularity: Epos Now founded in 2011, is a privately held company. Shopify (in 2004) and is a publicly traded company (TSX: SHOP) and is more popular than the other alternatives. Clover is a privately held company founded in 2006. Heartland under the parent company of Global payment Inc. is a publicly-traded company (NYSE: GPN) founded in 2009, and Lightspeed Retail is a publicly-traded company (TSX: LSPD) founded in 2012.
  • Scalability: Epos Now and all its closest alternatives can accommodate small retail businesses. When compared to its alternatives, Clover can accommodate small to mid-size enterprises. Heartland Retail can accommodate retailers in multiple stores and multiple channels.
  • Support: Epos Now provides basic customer support features such as Email/Help Desk, Phone Support, 24/7 Live Representative, and Chat. Epos Now lacks the FAQs/Forum and Knowledge Base support. Shopify POS, Lightspeed Retail, and Clover provide all the customer support features. Heartland Retail is lacking in the 24/7 Live Representative feature.

What is the cost of Epos Now?

Epos Now offers three pricing plans. These pricing plans are Complete System Plan which starts at $39 per user/month. The Handheld System Plan comes with two separate sub-plans (plan one is priced at $0 upfront plus $44 per user/month, and plan two is priced at $189 upfront plus $24 per user/month). The Tablet Systems Plan comes with the Android POS and iPad POS system for $599.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Epos Now. You can also find here pricing information from Epos Now's website.

What should you ask Epos Now.com during a demo session? (65 questions)

Schedule a demo with Epos Now and access 65 must ask questions for the vendor while watching Epos Now in action.

Where Epos Now is used?

Epos Now offers its point of sale solutions to all retailers with the required tools to help them run their businesses effectively. Retail businesses like Clothing stores, Gift stores, Barbershops, bookstores, Flower shops, Garden centers, Grocery stores, Car wash POS systems, Jewelry stores, Nail salons, Pet stores fit into the point of sale system of Epos Now. 30,000+ businesses are currently using the POS offers of Epos Now. Some of these businesses are Ratchet, Universal, Benzer Gifts, etc.

List of categories

Bakery POS
Bookstore POS
Cell Phone Store POS
Clothing Store Inventory POS
Convenience Store POS
Food Delivery POS
Grocery POS
iPad POS
Liquor Store POS
POS for Bars
POS for Resturants
Retail Analytics POS

List of features

Retail & POS
Point of sale
Inventory Management
Barcode Scanning

Epos Now Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$39 per user/month
ITQlick rating
License pricing
$49 per month
ITQlick rating
License pricing
Pricing not available
ITQlick rating
License pricing
$99 per license
ITQlick rating
License pricing
$99 per terminal/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.