Epos Now Pricing - why 2.6/10?

Epos Now Review
ITQlick Score: 95/100
ITQlick Rating: (4.2/5)
Pricing: 2.6/10 - low cost
Category: Retail & POS -> Epos Now -> Epos Now pricing
Ranking:Ranked 5 out of 431 Retail & POS systems
Company: Epos Now.com
Pricing: starts at $449 per license
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Epos Now review, Epos Now alternatives
Shlomi LaviShlomi Lavi / Oct 21, 2021

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What is Epos Now's cost rating? (2.6/10)

Epos Now offers three pricing plans. These pricing plans are Complete System Plan which starts at $39 per user/month. The Handheld System Plan comes with two separate sub-plans (plan one is priced at $0 upfront plus $44 per user/month, and plan two is priced at $189 upfront plus $24 per user/month). The Tablet Systems Plan comes with the Android POS and iPad POS system for $599.

When comparing Epos Now to its competitors, on a scale between 1 to 10, Epos Now is rated 2.6, which is less expensive than the average Retail & POS software cost, read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

Retail POS Price Ranges

Most retail point of sale products in the market have pricing based on the number of users, physical locations, machines, or sales outlet. Most products are priced per month, and their pricing can be divided into three tiers, starting from $29 to $39, $39 to $75, and then $75 upwards.

These are the price ranges for basic offerings of most vendors; hence, premium offerings which come with more features cost more. For example, Ricochet pricing starts from $99 per month, KORONA costs about $49 per month, and WooPOS pricing starts from $29 per month. Perpetual licences can also be bought for some retail POS software. An example is RetailEdge which can be bought with a one-time fee of $449.

In addition, retail POS vendors target different organization sizes, so business size determines the price.

  • Small Businesses that are looking for a retail POS system can expect to pay between $25 to $50 on a monthly basis. For instance, Epos Now pricing starts from $39 per month, and ThriftCart starts from $50 per location, per month. Meanwhile, some products have freemium plans for small business, while some products are completely free. For example, HadePay is 100-percent free to use.
  • Medium Businesses can expect pricing points between $50 to $120 for a retail POS system monthly. For example, Heartland Retail pricing starts from around $99 per month, LightSpeed POS from $69 per month, and Realtime Cloud from around $80 per month. The number of user accounts paid for on each plan can also attract discounts, depending on the pricing terms from each vendor.
  • Large Businesses can expect prices that fall between the range of $120 to $500 for a retail POS system monthly. For example, RUnit Realtime Cloud pricing starts from $258 per machine monthly, WinWard System Five from around $125 per month, and Epicor Retail Solutions costs around $350 per month for each user account. However, many vendors do not disclose their pricing for large businesses so as to enable them to adjust their pricing based on the need of each organization.

Here are some Retail POS best of breeds and their price ranges are as follows:

  • Retail Management Software Retail management products can be divided into three tiers, and the price ranges for each tier are $28 to $39, $39 to $83, and $83 above. Also, most retail management products are priced on a monthly basis per user or physical location managed with the software. For example, Quant Retail pricing starts from $180 per user monthly, PHP Point of Sale from $39 per month, and POSExpress costs up to $190 per month.
  • iPad POS Most iPad POS products in the market are priced per user or per usage based on a monthly basis. Their price points fall into two tiers, starting from $0 to $30, and then $30 to $85. For example, TillPoint pricing starts from $29 per month, Ambur POS from around $60 per month, and Loyverse pricing starts from $0.01 per usage every month. Meanwhile, some iPad POS software have perpetual licenses that can be bought with a one-time fee; an example is Digital Dining which costs $10,000.
  • Bar POS Software Bar POS products in the market can be divided into two tiers, with each having a different price range depending on the robustness of features. The price ranges fall within $15 to $40 and $40 to $85. For example, BePOZ Point of Sale pricing starts from $69 per month, HarbourTouch POS from $29 per month, and Unicenta from $49 monthly.
  • Restaurant POS Software For a restaurant POS software, users can expect to pay between the ranges of $50 to $100 above per user, table, or managed location. For example, SpotOn Restaurant pricing starts from $65 monthly, Toast POS from $79 per month, and Upserve POS pricing is around $59 monthly. However, most products may incur extra one-time fees that fall between $2,000 to $7,000 because they require additional hardware equipment to run.
  • Retail Management POS Most Retail Management POS software in the market are priced on a per-user, per-month basis, and their price can fall between three ranges, from $0 to $50, $50 to $100, and then $100+ upwards. For example, Lavu pricing starts from $69 per month, PoinOS from $39 per user monthly, and TouchBistro from around $70 per user monthly.

What is the cost breakdown of Retail & POS implementation?

When it comes to selecting Retail & POS tools, buyers are primarily concerned about the cost. In fact, it is the cost that determines whether a potential buyer would go with the product. True, there is no one-size-fits-all formula to determine the “worth” of a business application, but as a software buyer, you want to make sure you get the best value for your money, without having to dig a big hole in your pocket.

Understanding the exact price of a Retail & POS system isn't easy as the overall cost of software includes the cost of a license, subscription fees, training, customization, hardware, maintenance, support, and other related services. It's essential to take into account all of these costs to gain an understanding of the system's "total cost of ownership."

What are the typical Retail & POS pricing models?

There are primarily three common pricing models – Perpetual License, Subscription, and Commercial Open Source.

  • Subscription/Software-As-A-Service: - Relevant for Epos Now
    Under this pricing model, the system is accessed over the internet, as opposed to installed on-premises. The payment is made either on a per user basis or subscription basis. Ideally, customers are required to pay a recurring monthly fee until a specific period for using the tool. Subscription pricing model is more common with Software-as-a-Service (SaaS) apps.
  • Upfront cost for customization and integration is less compared to perpetual license cost because there is not much flexibility with SaaS systems in this area.
  • Recurring cost is greater as customers are required to make monthly payments as a subscription fee. Additionally customers using premium support services must pay an extra fee.
  • All in all, the total cost of ownership in the both cases is almost the same and may span over a period of 7-10 years, though you may have to pay a higher perpetual license fee upfront. The total cost may vary from starter to mid range to enterprise level apps in both cases.
  • Perpetual license: - Relevant for Epos Now
    A common pricing model for on-premise applications, perpetual license requires a customer to pay an upfront sum to own the tool or other intellectual property on-premises for a fixed term.
  • Upfront cost involves the fee for installation, customization, and integration with existing systems, besides perpetual license fee.
  • Recurring cost is low in this pricing model and may include the cost for updates, maintenance, upgrades, and patches. Some vendors do offer premium support services, which come for an extra price.
  • Commercial open source: Not relevant for Epos Now
    The customer can acquire the system free of cost without having to incur any upfront license fee. As a customer, you’re solely responsible for the ongoing maintenance, upgrading, customization, and troubleshooting of the application to meet your specific needs. You are on your own for providing end-user support, since you are not locked in with a vendor-supplied system solution.

How much would it cost to customize Epos Now? (and is it relevant)

If you need specific features in your system catering to your specific business requirements, the vendor will charge customization cost, depending on your needs and feature requirement. Ideally customization cost is more complex to calculate compared to licensing cost.

Some apps allow you to easily combine data from multiple sources, without any complicated query requirements, while some others can be embedded into different applications to provide enhanced reporting. If you seek products that support customizable dashboards and predictive analysis to identity possible trends and facilitate decision making, you may have to pay higher for all the customization features.

Additionally, the following factors may affect the cost of customization:
  • User interface changes
  • Configurable dashboards
  • Data elements required for tracking
  • Forms to collect additional data
  • Dashboard, management and operational reports that are needed.
  • Workflows and how complex they are
  • Forms to collect additional data
Here are some questions to answer: How much customization is needed? How many systems do you want to integrate to? Does your company work like industry standards or does it have its own customized processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

Cost of data migration when migrating to Epos Now? Relevant for Epos Now

Most companies opt for data migration services from a vendor, which raises the cost of product ownership. If you choose to transfer data on your own, you can avoid paying the cost of data migration.
Data migration cost depends on the amount of data to be transferred, your current software, availability of migration tools, complexity of data, and gaps between the existing system and the new system.

If your data is stored in Excel spreadsheets, then it may incur you a lot of time and money to migrate data from Excel.
By involving a business services provider in data migration, you are asking them to offer additional services, for which you may have to pay extra.

As a rule of thumb the cost of data migration depends on how many records you want to migrate. Records can include the number of customers, invoices, financial transactions, products, versions, etc. Here is a list you can use as a rule of thumb:

  • 1,000 records: $500
  • 10,000 records: $2,500
  • 100,000 records: $10,000
  • 1,000,000+ records: $25,000

What is the cost of training for Epos Now? Relevant for Epos Now

As a buyer, you are required to pay extra for in-person training, though some vendors offer web-based solutions as part of the package. The cost may involve end-user training, video/self, group, department, and training the super users.

The cost is mainly derived from the approach that you select for your organization:
  • End-user training
  • Group/Department
  • Video /self
  • Train the trainer/super user

Here are some questions to answer: How many groups (different departments, usages, type of users) are needed?

In order to calculate the cost you can use the following estimates:

  • 1-2 Sessions: $500
  • 3-4 Sessions: $1,500
  • 5-7 Sessions: $2,500
  • 8-10 Sessions: $5,000

How Epos Now pricing compares to alternative Retail & POS solutions?

When comparing Epos Now to alternative systems, on a scale between 1 to 10 Epos Now is rated 2.6, which is less expensive than the average Retail & POS cost.
Epos Now competes with other POS/Retail software companies like Clover, Heartland Retail, Lightspeed Retail, and Shopify POS. We will compare these POS/retail systems in the listed categories below;
  • Functionality: Epos Now and its closest alternatives share some similarities in features such as point of sale, inventory management, order management, customers management, etc. When compared to its alternatives, Clover provides features such as invoicing and a Virtual terminal. Lightspeed Retail and Shopify POS lack functionality features such as Commission Management, Electronic Signature, and Restaurant POS.
  • Customers/Industries: Epos Now offers its point of sale solutions to apparel stores, convenience stores, electronic stores, gift stores, vape stores, liquor stores, etc. Customers like Benza Gift, Ratchet, and Universal use Epos Now. Shopify POS targets retailers who deal in home and garden, beauty and cosmetics, food and drink, jewelry, etc. 1.7 million businesses around the world have used Shopify. Clover targets businesses specializing in table service restaurants, retail businesses, services businesses, eCommerce, etc. Heartland Retail targets multiple store retail industries like home and lifestyle, apparel and fashion, health and beauty, etc. Retail brands such as Scout and Molly Boutique, Rainbow Sandals, and NIC+ZOE use Heartland. Lightspeed Retail targets retail businesses, restaurants, and Golf. They have customers such as SONY, NOBU, KemperSport, etc.
  • Cost: Based on our expert research, Epos Now is cost-rated 1.3/5 (where 1-2 is low cost and 4-5 is high cost), which means the software is low-cost. Epos Now starts with a price of $39 per user/month and offers a free trial. Heartland Retail starts at $80 per selling station/month. They offer a free trial. Lightspeed starts at $79 per month and $69 per year. Shopify POS starts at $29 per month and offers a free trial.
  • Cloud-based/On-premise: Epos Now and the other POS/Retail software companies are cloud-based.
  • Popularity: Epos Now founded in 2011, is a privately held company. Shopify (in 2004) and is a publicly traded company (TSX: SHOP) and is more popular than the other alternatives. Clover is a privately held company founded in 2006. Heartland under the parent company of Global payment Inc. is a publicly-traded company (NYSE: GPN) founded in 2009, and Lightspeed Retail is a publicly-traded company (TSX: LSPD) founded in 2012.
  • Scalability: Epos Now and all its closest alternatives can accommodate small retail businesses. When compared to its alternatives, Clover can accommodate small to mid-size enterprises. Heartland Retail can accommodate retailers in multiple stores and multiple channels.
  • Support: Epos Now provides basic customer support features such as Email/Help Desk, Phone Support, 24/7 Live Representative, and Chat. Epos Now lacks the FAQs/Forum and Knowledge Base support. Shopify POS, Lightspeed Retail, and Clover provide all the customer support features. Heartland Retail is lacking in the 24/7 Live Representative feature.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.


Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.