emplifi Review - why 2.8 stars?

Shlomi Lavi / updated: Oct 24, 2022

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What is emplifi?

emplifi is a customer relationship management solution for businesses of all sizes. It offers such capabilities as sales and marketing automation, web self-service, knowledge management, and others. The software was designed and launched by Astute Solutions Inc headquartered in Ohio, United States.

Who is it best for?

The software is a useful solution for businesses of all sizes and a variety of types. Major industries and domains where it can be used include retail and wholesale, healthcare and hospitality, banking and finance, government and public administration, and others. Some notable clients of the software include Domino’s Pizza, British Airways, Olive Garden, and others.

Main features and functionalities

Core marketing and sales automation capabilities of the software include email marketing, multi-channel marketing, social media marketing, contact history, contact management, and customer database. It helps in the reduction of call handle times by offers a comprehensive view of the customer’s interaction history across all channels.

emplifi comes with case management capability which offers the ability to detect, manage, and resolve issues at earlier stages in order to avoid the threat of litigation. Other important capabilities include remote access, knowledge base, task management, user interface customization, customer support tracking, custom reporting, and others.

What is the actual cost?

ITQlick pricing score is 7.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for emplifi.

How it stacks up?

Access a head to head analysis of emplifi vs alternative software solutions.

Frequently Asked Questions (FAQs)