eVoice Review - why 3.4 stars?

eVoice Review
ITQlick Score: 90/100
ITQlick Rating: (3.4/5)
Pricing: 6/10 - average cost
Category: VoIP -> eVoice
Ranking:Ranked 6 out of 165 VoIP systems
Company: j2 Global
Pricing: starts at $7.50 per user/month
Typical customers: Small businesses and start ups
Platforms: Mobile, Cloud
Links: eVoice pricing, eVoice alternatives
Shlomi LaviShlomi Lavi / updated: May 20, 2021

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What is eVoice?

eVoice is a call center software designed to manage communications remotely. With the software, businesses can speak directly to colleagues & customers on their terms, using channels such as text, phone calls, and video conferencing. The software also provides each business with a local or toll-free phone number to carry out various communication systems. Some of the key features of eVoice are business call forwarding, virtual email access, inbound call management, and AI attendant.

The software is powered by J2 Global, an information services company with a workforce of over 1,000 employees. The public company was founded in 1995 and is headquartered in Los Angeles, California, United States. The company was, in 2012, recognized on the InformationWeek 500 List of Technology Companies.

What is eVoice rating? ()

The rating of eVoice is 3.4 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are eVoice's typical customers?

The typical customers include the following business size: Small businesses and start ups.

Is eVoice the best VoIP?

eVoice is ranked 6 out of 165 software in their category (VoIP systems).

What are eVoice's pros? (4 Pros)

  • eVoice has a lot of customization options to help small business tailor the software to their workflow
  • Its auto-attendant feature works excellently
  • Very efficient for routing incoming calls
  • Pricing is simplified for both entrepreneurs and professionals

What are eVoice's cons? (2 cons)

  • The software user interface needs improvement for intuitive navigation
  • eVoice android app could use some improvements

Who are their main alternatives?

Popular alternatives to eVoice: SolarWinds, RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of eVoice?

The cost of license starts at $7.50 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for eVoice

What should you ask j2 Global during a demo session? (65 questions)

Schedule a demo with eVoice and access 65 must ask questions for the vendor while watching eVoice in action.

Is it the right software for you?

eVoice is suitable for small, medium, and large-sized business enterprises in various industries, such as retail, manufacturing, rental, and media. The software can be used by help desk teams, sole proprietors, and production managers. Some of the companies using the software are The Huffington Post, PC Mag, and Forbes.

eVoice's list of categories:

Business Phone Systems
IVR
Call Recording
Softphone
Video Conferencing
VoIP
Remote Access
Voice Recognition

eVoice's list of features:

Mobile Access
Call Center
Conference Calling
Virtualization
Automated Call Center
Customized Call Routing
Supports Caller ID
IVR
Remote Access

eVoice Vs. Alternatives

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Score
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eVoice
ITQlick rating
3.4/5
Score
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Pricing
6/10
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$7.50 per user/month
Functionality
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RingCentral
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jive
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$30 per user/month
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Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$18.95 per user/month
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.