eVoice Review - why 3.4 stars?

eVoice Review
ITQlick Score: 90/100
ITQlick Rating: (3.4/5)
Pricing: 6/10 - average cost
Category: VoIP -> eVoice
Ranking:Ranked 5 out of 164 VoIP systems
Company: j2 Global
Pricing: starts at $7.50 per user/month
Typical customers: Small businesses and start ups
Platforms: Mobile, Cloud
Links: eVoice pricing, eVoice alternatives

Shlomi LaviShlomi Lavi / updated: Mar 18, 2022

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What is eVoice and its features?

eVoice is a cloud-based VoIP software designed to help businesses stay in touch with their customers, contacts, and leads by phone with just one simple click. The software comes with features such as:
  • Easy-to-use, eVoice One-click Dialing: Business owners can click on the phone number in CampaignerCRM PRO while utilizing their current phone system to make a phone call. Voicemail is also available with eVoice Click-to-Call.
  • Fast & Easy One-time Set-up & Configuration: eVoice offers easy-to-configure, web-based controls that allow administrators to enable eVoice Click-to-Call features easily.
  • Improved Call Volumes & Calling Efficiency: One-click calling increases call volume, allowing salespeople to reach out to prospects faster and convert more sales possibilities.
  • Connect With Devices: Administrators can connect using any mobile or landline phone using this functionality. It is compatible with Windows, Mac, iPhone, iPad, Blackberry, Android devices, and the browsers Internet Explorer, Firefox, Chrome, and Safari.
eVoice is a VoIP software that started in 1999. The company is headquartered in Los Angeles, California, United States. The company has a workforce of up to 5000 employees.

What is eVoice rating?

The rating of eVoice is 3.4 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses eVoice?

The typical customers include the following business size: Small businesses and start ups.

Is it easy to use?

Yes, eVoice makes it fairly easy to use. This product is user friendly and intuitive.

Is eVoice cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access eVoice on your mobile/smart phone.

Is eVoice the best VoIP system?

eVoice is ranked 5 out of 164 software in their category (VoIP systems).

What are eVoice's pros? (4 Pros)

  • eVoice has a lot of features and customization options
  • The software offers optimal auto-attendant, scheduling, and routing options
  • The software enables users to return a call through the eVoice app on their cell phones
  • Pricing is simplified for both entrepreneurs and professionals

What are eVoice's cons? (2 cons)

  • Users complain that the mobile app is so slow and buggy
  • eVoice android app could use some improvements

Who are their main alternatives?

eVoice competes with other VoIP systems like CloudTalk, VirtualPBX, and CallTrackingMetrics. We will compare these VoIP systems in some specific aspects below.
  • Functionality: eVoice offers features like UK Phone Numbers, 24/7 Virtual Receptionist, Call Forwarding, Call Scheduler, Diary Based Forwarding, Virtual Office, Multiple Extensions, International Phone Numbers, Telephone Redirection, Voicemail Transcription, eReceptionist App, Outbound Calling App, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Caller Profiles, Employee Directory, etc. CloudTalk offers features like International Numbers (available in eVoice), Callback, Automated Call Distribution, Call Center Analytics, IVR, Dialer, Call Queuing, Call Recording, Internal Calls/Extensions, Voicemail, Number Porting, Toll-free Numbers, International Numbers, Short Numbers, Fax to Email, Business Hours, SMS/Text Messages, Personalized Greetings & Music, Internal Phone Number Tags, Conference Calls, Call Masking, 3-way Calling, etc.

    VirtualPBX offers features like ACD Queues Pro, Customizable Greetings, Voicemail, Music/Info On Hold, Valet Parking, Intercom, Device Manager, Call Forwarding (available in eVoice), Automated Directory, Real-Time Monitor, Call Blasting, Do Not Disturb, Main Business Number, Ring Groups, Call Recording, Direct Inward Dial (DID), Personal Parking, Advanced Transfers, Business and Holiday Hours, Teleconferencing, Outbound Caller ID, Email to Fax, Auto Attendant, Web Phone, Hot Desking, etc. CallTrackingMetrics offers features like Call Tracking, Call Automation, Analytics, Unified Communications, Phone Numbers (available in CloudTalk), Forms, Chat, Text Messaging, Call Center Management, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Scheduling, Call Scripting, Archiving & Retention, Automated Routing, Automatic Call Distribution, Automatic Transcription, Blended Call Center, etc.
  • Customers/Industries: eVoice has customers like The Whisky Vault, Yes Cars 4 U, Gym Instructor Online, Alpha Blocks, Love Beer, QA Chambers, Icons Sports, etc. CloudTalk has customers like Migrante, CoachHub, Glovo, Rosberg, Valutico, Ministry of Health, GoStudent, FrontCore, Finax, Boataround, DiscoverCar, Clip, Splitty Travel, Polysleep, GetRodeo, MyFlooring, DHL, etc. CallTrackingMetrics targets Businesses, Agencies, and Contact Centers. CallTrackingMetrics has customers like The Washington Post, Verizon Connect, PandaDocs, Groundworks, The Goddard School, etc.
  • Cost: eVoice starts at £7.50 for 1 User. eVoice does not have a free version and a free trial. CallTrackingMetrics starts at $39 per month billed monthly. The license cost information for VirtualPBX is unavailable. CloudTalk starts at $25 per user per month billed annually and $30 monthly.
  • Scalability: eVoice can accommodate small to medium-sized businesses. CallTrackingMetrics can accommodate Businesses, agencies, and call centers of all sizes. CloudTalk and VirtualPBX can accommodate businesses of all sixes.
  • Support: eVoice, CloudTalk, and CallTrackingMetrics offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. VirtualPBX offers Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, and FAQs/Forum.

What is the cost of eVoice?

eVoice offers four license pricing options; Pay As You Go (PAYG), Startup, Startup+, and Scaleup. Pay As You Go (PAYG) starts at £7.50 for a single user. Startup starts at £14.95 per month for 2 Users and includes 350 Landline or mobile minutes. Startup+ starts at £19.95 per month for 4 Users and includes 750 Landline or mobile minutes. Scaleup starts at £29.95 per month for 6 Users and includes 1600 Landline or mobile minutes.

All plans come with features such as Local, National, Free Professional Welcome Greetings, Conference Calling, Call Recording, Sequential/Simultaneous ringing, Outbound Calling App, Call Forwarding, Multiple Extensions, Call Screening, Usage Reports, Speed Dial, Voicemail to Email, Call Transfers, Caller Announce/Call Whisper, Hold music, Caller id & Blocking, and VIP setup & Support.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for eVoice.

What should you ask j2 Global during a demo session? (65 questions)

Schedule a demo with eVoice and access 65 must ask questions for the vendor while watching eVoice in action.

Where eVoice is used?

eVoice is a good choice for business owners looking for an economical, dependable, and adaptable virtual phone system with many features. The software can help users properly answer and route incoming business calls making any small firm sound like a huge, well-established one. eVoice works effectively for individuals or organizations that want their calls handled and managed properly without the cost of an additional employee.

List of categories

Business Phone Systems
Call Recording
IVR
Softphone
Video Conferencing
VoIP
Remote Access
Voice Recognition

List of features

Mobile Access
Call Center
Conference Calling
Virtualization
Automated Call Center
Customized Call Routing
Supports Caller ID
IVR
Remote Access

eVoice Vs. Alternatives

ITQlick rating
Score
Pricing
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Functionality
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eVoice
ITQlick rating
3.4/5
Score
90/100
Pricing
6/10
License pricing
$7.50 per user/month
Functionality
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Nextiva ...
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$11.95 per user/month
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27
RingCent...
ITQlick rating
4.2/5
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93/100
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4.2/10
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$19.99 per user/month
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34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.