eVoice Pricing Guide (Mar 2022)

eVoice Review
ITQlick Score: 90/100
ITQlick Rating: (3.4/5)
Pricing: 6/10 - average cost
Category: VoIP -> eVoice -> eVoice pricing
Ranking:Ranked 7 out of 164 VoIP systems
Company: j2 Global
Pricing: starts at $7.50 per user/month
Typical customers: Small businesses and start ups
Platforms: Mobile, Cloud
Links: eVoice review, eVoice alternatives
Shlomi LaviShlomi Lavi / Mar 18, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

Is eVoice expensive?

eVoice is about the same cost as the industry average.

eVoice offers four license pricing options; Pay As You Go (PAYG), Startup, Startup+, and Scaleup. Pay As You Go (PAYG) starts at £7.50 for a single user. Startup starts at £14.95 per month for 2 Users and includes 350 Landline or mobile minutes. Startup+ starts at £19.95 per month for 4 Users and includes 750 Landline or mobile minutes. Scaleup starts at £29.95 per month for 6 Users and includes 1600 Landline or mobile minutes.

All plans come with features such as Local, National, Free Professional Welcome Greetings, Conference Calling, Call Recording, Sequential/Simultaneous ringing, Outbound Calling App, Call Forwarding, Multiple Extensions, Call Screening, Usage Reports, Speed Dial, Voicemail to Email, Call Transfers, Caller Announce/Call Whisper, Hold music, Caller id & Blocking, and VIP setup & Support.

When comparing eVoice to their competitors, on a scale between 1 to 10 (10 is the most expensive to implement), eVoice is rated 6. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

You can leave your info with us to get a free custom quote with a breakdown of cost for your business needs.

Business Phone Systems Price Range

Organizations would typically have to pay up between $17 and up to $1000 for Business Phone Systems software. However, the Price differs between Hosted systems and on-premise ones, and the majority of vendors charge their software cost per user. Additional billing can be present for services such as VoIP-Traditional Phone switch, Broadband, and Hosting. Users can also consider price points for some of these software products by their fit for company size, such as is follows:

  • Small scale businesses can expect to pay between $15 and $40 a month for VoIP Business Phone Systems. For example, GoToConnect and RingCentral Office pricing both begin at $20 a month, Dialpad Talk cost price at $15 per month, and Mitel pricing goes for $21 monthly. Furthermore, Ooma Office has a base subscription of $20 per month, with another Pro plan at $25 monthly. Vonage Business Solutions charges $15 per month for each line, and users can get an extension for $40 a month per line.
  • Medium-sized organizations would typically find software with cost price ranging between $95 and $179 monthly. For example, CallRails Business subscriptions start at $95 a month, REIRail Gold pricing begins at $97 per month, and MeetingSphere costs $99 monthly. Also, Dixa has a Professional plan which costs $99 a month, a Premium and Platinum plan that goes for $139 and $179 per month, respectively.
  • Large Corporations generally have to pay up to $1500 a month for VoIP BPS software. DCDial, for example, has a Grow plan, which begins at $899 a month, with the option to a Pro subscription, which costs $1499 per month. BoardBookIt Professional pricing starts at $585 a month, with an enterprise plan which has a cost price of $792 monthly. Additionally, Brazen pricing begins at $1999 for each event.

Some of the best of breeds have cost prices that lie within distinct price ranges; the analyses of their pricing are as follows:

  • VoIP Phone Systems These software products exist within the price range of $30-$45 a month. For example, Versature Essentials cost $30 per month, and its user can opt for the Professional and Enterprise plans, both of which go for $35 and $45 a month, respectively. MiCloud Connect has a starting cost price of $21 per month for each user, with Premier and Elite subscriptions, which costs $27 and $38 monthly. Furthermore, pricing for MightyCall starts at $20 a month, TeamViewer at $49 per month, and ConnectWise One at $19 monthly.
  • VoIP SoftPhones Users would generally have to pay between $0 and $100 a month for VoIP Softphone software. For instance, Freshcaller Sprout is free, and its users can procure Blossom or Garden subscriptions for $19 and $39 a month, respectively. Furthermore, Nice inContact pricing starts at $100 monthly for each user and Intulse at $15 a month.
  • Auto Attendant Systems Auto Attendant System products have prices that could reach up to $1000 a month. For example, Voximplant has a Small subscription which starts at $100 a month, and a Medium Messaging plan at $1000 per month. MightyCall pricing goes for $20 a month, and Sharpen cost price begins at $25 monthly – Sharpen also has an Empower plan that costs $119 per month.
  • Small Business Phone Systems Users can expect a price range of $15-$65 for Small Business Phone Systems software. SIP.US cost price, for example, starts at $25 monthly, ActiveDEMAND pricing begins at $15 a month and goes up to $65 per month.
  • Online Meeting Software These products have cost prices between $7 and $32 a month. Cisco Webex Starter pricing is $14 per month for each host, Doodle Team costs $32 a month, and SamePage goes for $8 monthly. Livestorm also begins at $39 monthly.
  • Business Phone Service Providers Vendors of Business Phone Service Provider software generally charge between $20 and $100 per month for starter subscriptions. Genesys Cloud 1 pricing starts at $75 a month, CallHippo Bronze at $18 monthly, and MeetFox at $11 per month.
  • Conference Calling Software These software products have cost prices up to $199 a month. For example, HighFive pricing starts at $199 per month for each room, LoopUp costs $22 monthly, and Vectera Pro at $9 each month per host.

What is the cost for VoIP implementation?

When it comes to selecting VoIP system, buyers are primarily concerned about the cost. In fact, it is the cost that determines whether a potential buyer would go with the product. True, there is no one-size-fits-all formula to determine the “worth” of a business application, but as a software buyer, you want to make sure you get the best value for your money, without having to dig a big hole in your pocket.

Understanding the exact price of a VoIP system isn't easy as the overall cost of software includes the cost of a license, subscription fees, training, customization, hardware, maintenance, support, and other related services. It's essential to take into account all of these costs to gain an understanding of the system's "total cost of ownership."

What are the typical VoIP pricing models?

There are primarily three common pricing models – Perpetual License, Subscription, and Commercial Open Source.

  • Subscription/Software-As-A-Service: - Relevant for eVoice
    Under this pricing model, the system is accessed over the internet, as opposed to installed on-premises. The payment is made either on a per user basis or subscription basis. Ideally, customers are required to pay a recurring monthly fee until a specific period for using the tool. Subscription pricing model is more common with Software-as-a-Service (SaaS) apps.
  • Upfront cost for customization and integration is less compared to perpetual license cost because there is not much flexibility with SaaS systems in this area.
  • Recurring cost is greater as customers are required to make monthly payments as a subscription fee. Additionally customers using premium support services must pay an extra fee.
  • All in all, the total cost of ownership in the both cases is almost the same and may span over a period of 7-10 years, though you may have to pay a higher perpetual license fee upfront. The total cost may vary from starter to mid range to enterprise level apps in both cases.
  • Perpetual license: - Relevant for eVoice
    A common pricing model for on-premise applications, perpetual license requires a customer to pay an upfront sum to own the tool or other intellectual property on-premises for a fixed term.
  • Upfront cost involves the fee for installation, customization, and integration with existing systems, besides perpetual license fee.
  • Recurring cost is low in this pricing model and may include the cost for updates, maintenance, upgrades, and patches. Some vendors do offer premium support services, which come for an extra price.
  • Commercial open source: Not relevant for eVoice
    The customer can acquire the system free of cost without having to incur any upfront license fee. As a customer, you’re solely responsible for the ongoing maintenance, upgrading, customization, and troubleshooting of the application to meet your specific needs. You are on your own for providing end-user support, since you are not locked in with a vendor-supplied system solution.

How much would it cost to customize eVoice? (and is it relevant)

If you need specific features in your system catering to your specific business requirements, the vendor will charge customization cost, depending on your needs and feature requirement. Ideally customization cost is more complex to calculate compared to licensing cost.

Some apps allow you to easily combine data from multiple sources, without any complicated query requirements, while some others can be embedded into different applications to provide enhanced reporting. If you seek products that support customizable dashboards and predictive analysis to identity possible trends and facilitate decision making, you may have to pay higher for all the customization features.

Additionally, the following factors may affect the cost of customization:
  • User interface changes
  • Configurable dashboards
  • Data elements required for tracking
  • Forms to collect additional data
  • Dashboard, management and operational reports that are needed.
  • Workflows and how complex they are
  • Forms to collect additional data
Here are some questions to answer: How much customization is needed? How many systems do you want to integrate to? Does your company work like industry standards or does it have its own customized processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

What is the data migration cost of eVoice? Relevant for eVoice

Most companies opt for data migration services from a vendor, which raises the cost of product ownership. If you choose to transfer data on your own, you can avoid paying the cost of data migration.
Data migration cost depends on the amount of data to be transferred, your current software, availability of migration tools, complexity of data, and gaps between the existing system and the new system.

If your data is stored in Excel spreadsheets, then it may incur you a lot of time and money to migrate data from Excel.
By involving a business services provider in data migration, you are asking them to offer additional services, for which you may have to pay extra.

As a rule of thumb the cost of data migration depends on how many records you want to migrate. Records can include the number of customers, invoices, financial transactions, products, versions, etc. Here is a list you can use as a rule of thumb:

  • 1,000 records: $500
  • 10,000 records: $2,500
  • 100,000 records: $10,000
  • 1,000,000+ records: $25,000

What is eVoice's cost of training? Relevant for eVoice

As a buyer, you are required to pay extra for in-person training, though some vendors offer web-based solutions as part of the package. The cost may involve end-user training, video/self, group, department, and training the super users.

The cost is mainly derived from the approach that you select for your organization:
  • End-user training
  • Group/Department
  • Video /self
  • Train the trainer/super user

Here are some questions to answer: How many groups (different departments, usages, type of users) are needed?

In order to calculate the cost you can use the following estimates:

  • 1-2 Sessions: $500
  • 3-4 Sessions: $1,500
  • 5-7 Sessions: $2,500
  • 8-10 Sessions: $5,000

How eVoice pricing compares to alternative VoIP solution?

When comparing eVoice to alternative systems, on a scale between 1 to 10 eVoice is rated 6
eVoice competes with other VoIP systems like CloudTalk, VirtualPBX, and CallTrackingMetrics. We will compare these VoIP systems in some specific aspects below.
  • Functionality: eVoice offers features like UK Phone Numbers, 24/7 Virtual Receptionist, Call Forwarding, Call Scheduler, Diary Based Forwarding, Virtual Office, Multiple Extensions, International Phone Numbers, Telephone Redirection, Voicemail Transcription, eReceptionist App, Outbound Calling App, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Caller Profiles, Employee Directory, etc. CloudTalk offers features like International Numbers (available in eVoice), Callback, Automated Call Distribution, Call Center Analytics, IVR, Dialer, Call Queuing, Call Recording, Internal Calls/Extensions, Voicemail, Number Porting, Toll-free Numbers, International Numbers, Short Numbers, Fax to Email, Business Hours, SMS/Text Messages, Personalized Greetings & Music, Internal Phone Number Tags, Conference Calls, Call Masking, 3-way Calling, etc.

    VirtualPBX offers features like ACD Queues Pro, Customizable Greetings, Voicemail, Music/Info On Hold, Valet Parking, Intercom, Device Manager, Call Forwarding (available in eVoice), Automated Directory, Real-Time Monitor, Call Blasting, Do Not Disturb, Main Business Number, Ring Groups, Call Recording, Direct Inward Dial (DID), Personal Parking, Advanced Transfers, Business and Holiday Hours, Teleconferencing, Outbound Caller ID, Email to Fax, Auto Attendant, Web Phone, Hot Desking, etc. CallTrackingMetrics offers features like Call Tracking, Call Automation, Analytics, Unified Communications, Phone Numbers (available in CloudTalk), Forms, Chat, Text Messaging, Call Center Management, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Scheduling, Call Scripting, Archiving & Retention, Automated Routing, Automatic Call Distribution, Automatic Transcription, Blended Call Center, etc.
  • Customers/Industries: eVoice has customers like The Whisky Vault, Yes Cars 4 U, Gym Instructor Online, Alpha Blocks, Love Beer, QA Chambers, Icons Sports, etc. CloudTalk has customers like Migrante, CoachHub, Glovo, Rosberg, Valutico, Ministry of Health, GoStudent, FrontCore, Finax, Boataround, DiscoverCar, Clip, Splitty Travel, Polysleep, GetRodeo, MyFlooring, DHL, etc. CallTrackingMetrics targets Businesses, Agencies, and Contact Centers. CallTrackingMetrics has customers like The Washington Post, Verizon Connect, PandaDocs, Groundworks, The Goddard School, etc.
  • Cost: eVoice starts at £7.50 for 1 User. eVoice does not have a free version and a free trial. CallTrackingMetrics starts at $39 per month billed monthly. The license cost information for VirtualPBX is unavailable. CloudTalk starts at $25 per user per month billed annually and $30 monthly.
  • Scalability: eVoice can accommodate small to medium-sized businesses. CallTrackingMetrics can accommodate Businesses, agencies, and call centers of all sizes. CloudTalk and VirtualPBX can accommodate businesses of all sixes.
  • Support: eVoice, CloudTalk, and CallTrackingMetrics offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. VirtualPBX offers Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, and FAQs/Forum.
  • How can the team at ITQlick help?

    The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.


Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.