Faveo HELPDESK Review - why 4.8 stars?
Compare Pricing
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Faveo HELPDESK review |
| Ranking: | Ranked 28 out of 210 Help Desk systems |
| Company: | Ladybird Web Solution Pvt Ltd |
| Pricing: | starts at $691 per license |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop |
| Links: | Faveo HELPDESK pricing, Faveo HELPDESK alternatives |
Shlomi Lavi / updated: Jun 20, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Faveo HELPDESK?
Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines. It also allows them to categorize help articles and comment on saved ones. Organizations can leverage these features in monitoring their customer service activities and performance.The software main features include ticketing management, built-in knowledge base, priority management, and a customer portal. Faveo Helpdesk is from the stables of Ladybird Web Solution Pvt LTD, a private Information Technology and Services company founded in 2009; it has its main office at Bangalore, Karnataka, India, and a current workforce of 10-50.
Who is it best for?
The typical customers include the following business size: Small businesses and start ups.What is the actual cost?
The cost of license starts at $691 per license. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Faveo HELPDESK. You can also find here pricing information from Faveo HELPDESK's website.Pros
- The software can handle massive ticket imports
- Users can rate ticket replies within the software
- It supports email templates
- Faveo Helpdesk can push daily ticket notifications
Cons
- Users cannot store documents within the software for now
- The software does not support real-time chat as of yet
- Faveo Helpdesk does not have a network monitoring function yet.
How it stacks up?
Access a head to head analysis of Faveo HELPDESK vs alternative software solutions. ITQlick rating
Score
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Frequently Asked Questions (FAQs)
Is Faveo HELPDESK right for you or your business?
The software is relevant to small businesses from across various industries. Typically, tourism/travel agencies, pharmaceutical companies, medical centers, and consulting firms would find Faveo Helpdesk useful for their needs. Nutrifood, Emcure, Club Mahindra, and Linkt are some of the software customers.List of categories
Dashboards & KPIs
Help Desk
Ticket Management
ITIL
Knowledge Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.