Faveo HELPDESK Review - why 4.8 stars?

Faveo HELPDESK Review
ITQlick Score: 83/100
ITQlick Rating: (4.8/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Faveo HELPDESK
Ranking:Ranked 25 out of 207 Help Desk systems
Company: Ladybird Web Solution Pvt Ltd
Pricing: starts at $579 per license
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: Faveo HELPDESK pricing, Faveo HELPDESK alternatives
Shlomi LaviShlomi Lavi / updated: Jul 17, 2021

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What is Faveo HELPDESK?

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines. It also allows them to categorize help articles and comment on saved ones. Organizations can leverage these features in monitoring their customer service activities and performance.

The software main features include ticketing management, built-in knowledge base, priority management, and a customer portal. Faveo Helpdesk is from the stables of Ladybird Web Solution Pvt LTD, a private Information Technology and Services company founded in 2009; it has its main office at Bangalore, Karnataka, India, and a current workforce of 10-50.

What is Faveo HELPDESK rating? ()

The rating of Faveo HELPDESK is 4.8 stars out of 5 and the total score is 83 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Faveo HELPDESK's typical customers?

The typical customers include the following business size: Small businesses and start ups.

Is Faveo HELPDESK the best Help Desk?

Faveo HELPDESK is ranked 25 out of 207 software in their category (Help Desk systems).

What are Faveo HELPDESK's pros? (4 Pros)

  • The software can handle massive ticket imports
  • Users can rate ticket replies within the software
  • It supports email templates
  • Faveo Helpdesk can push daily ticket notifications

What are Faveo HELPDESK's cons? (2 cons)

  • Users cannot store documents within the software for now
  • The software does not support real-time chat as of yet

Who are their main alternatives?

Popular alternatives to Faveo HELPDESK: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of Faveo HELPDESK?

The cost of license starts at $579 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Faveo HELPDESK

What should you ask Ladybird Web Solution Pvt Ltd during a demo session? (65 questions)

Schedule a demo with Faveo HELPDESK and access 65 must ask questions for the vendor while watching Faveo HELPDESK in action.

Is it the right software for you?

The software is relevant to small businesses from across various industries. Typically, tourism/travel agencies, pharmaceutical companies, medical centers, and consulting firms would find Faveo Helpdesk useful for their needs. Nutrifood, Emcure, Club Mahindra, and Linkt are some of the software customers.

Faveo HELPDESK's list of categories:

Dashboards & KPIs
Help Desk
Ticket Management
ITIL
Knowledge Management

Faveo HELPDESK Vs. Alternatives

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Faveo
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4.8/5
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Zoho
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FuseDesk
ITQlick rating
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Desk-com
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4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.