Field Service Review - why 3 stars?

Shlomi Lavi / updated: Oct 24, 2022

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What is Field Service?

Odyssee Field Service Management Software offers a complete field service management solution starting from planning and automating administration tasks to sending invoices after finishing them.

This software offers efficient scheduling, tracking and managing work orders, time registration, geo localization and spare parts management to organize all the field service process efficiently.

Odyssee, the company behind this Field Service Management Software, is known for providing mobile service solution for sales and service teams and was found back in 1996. The company offers solutions in more than 8 languages and customers from more than 20 countries are using this software.

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Who is it best for?

Odyssee Field Service Management Software is designed for small, mid-sized business, large enterprises and can be also used by freelancers.

Users can get work orders from customers with electronic signatures and receive feedback from them using the software’s real-time feedback providing feature which can greatly increase job efficiency. Veolia, BAM and Sealskin are some of the clients of Odyssee Field Service Management Software.

Main features and functionalities

Odyssee Field Service Management Software comes with automated scheduling feature to make sure you get to response to requests from customers quickly. You will receive notification if there are multiple jobs on the same day to reorganize things and the service level agreements can be also monitored using this tool. Once you receive a job, you can consider half the work done because of the automation of administration tasks by this software.

Work orders are taken digitally and don’t require paperwork. Automated planning tool can check technicians’ skills and plan tasks accordingly.

The software can streamline administrative processes, fill reports automatically using existing data, record job status and add job related documents, service histories, pictures automatically. Clients can send electric signatures using a tablet and will receive an overview automatically later. A report will be also sent to your ERP once the job is authorized by a client.

The software shows updates in real-time and can inform you where your technicians are, calculate travel time, show upcoming jobs on the map and visualize plans planning board. If you want to their field service management software before purchasing, you can request for a free demo.

What is the actual cost?

The cost of license starts at $24.84 per technician/month. ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Field Service. You can also find here pricing information from Field Service's website.

Pros

• Odyssee Field Service Management Software can automate most of the administration tasks unlike other similar FSM tools
• Odyssee Field Service Management Software offers both online and offline software solution
• The mobile dedicated app of Odyssee Field Service Management Software ensures field service management on the go
• The field service management software offers free demo for interested users and the pricing plans are subscription based
• The software is available in 9 different languages including English, French, Dutch and German

Cons

• Odyssee Field Service Management Software doesn’t have any 24/7 customer support system
• Odyssee Field Service Management Software’s monthly plans doesn’t include track and tracing features
• The offline version of Odyssee Field Service Management Software is only compatible with Windows and Mac and doesn’t support Linux or IBM OS
• The field service management software doesn’t offer mobile dedicated app for RIM-Blackberry
• ERP connect, work instructions and parts management are not included in the main pricing plan of this tool

How it stacks up?

Access a head to head analysis of Field Service vs alternative software solutions.

Frequently Asked Questions (FAQs)