FieldAware Review

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Last updated: Oct 18, 2019

FieldAware Review

ITQlick rating
(3.6/5)

Starting from $70 Per month/user

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized busines...

  • Categories (4/16):

    • Work Order Management
    • Preventive Maintenance
    • Maintenance Inventory Management
    • Enterprise Asset Management

What is FieldAware? Updated: Oct 18, 2019

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises. The software is developed together with a mobile-friendly interface that is developed both on the IOS phones and the Android phones making it simple to use.

The software can be customized by the users to be used in specific tasks. The main features that are available in the solution include accounting integration, contract management, and change orders among others.

FieldAware Field Service Automation is developed and distributed by a company that is known as FieldAware. The company is located in the united states and was started in 2009.

FieldAware Average Rating -

The rating of FieldAware is 3.6 stars. The rating is based on ITQlick expert review

FieldAware Typical Customers

FieldAware is focused on solutions in the field service industry and is scalable to address any business size. It is provided as a cloud based solution and is offered in three versions for the small, mid-range and enterprise companies with features and investment suited for their specific requirements.

FieldAware is meant for companies that want to improve the productivity of their field personnel to increase service revenue. The software supports this by allowing the company to monitor the status of jobs, service personnel and inventory in real time, while ensuring that the right service engineer is scheduled for the job to ensure quick resolution and high customer satisfaction.

The software also enables both senior management and service managers to monitor service operations proactively to focus on improvement of service delivery, which is key for companies looking to reduce their costs while boosting efficiently. Additionally companies looking to minimize their investment but wanting to obtain a full service solution are well suited for the cloud solution provided by FieldAware which is structured to meet the demands of each business operation.

Customers include D&G Excavating, Pebble Technology International, Sun Oil Limited, Thermo King, ElectraMedics and Powermax Contracting.

FieldAware Features

FieldAware’s Scheduling and Dispatch module is structured to ensure that the right service personnel are assigned to the right job and within the right timeframe. This is achieved through real-time location tracking of personnel, job status updates and easy work rescheduling or reassignment to maximize the work allocation of the relevant service personnel.

Customer management is also supported which includes account information, service history, location and preferences. This can be accessed by service personnel to better address current problems as well as provide quotes on site for new products or services that might be of benefit to customers. Additionally the service management team can proactively address potential new problems and the services development team can offer new services that may be beneficial to the customer based on their previous service history.

There is also support for a full automated work order management cycle. This includes the ability to create, edit, approve, decline, pause or complete both estimates and work orders on site, but with real time updates to the company through the solution. This together with the provision of onsite customer approval, timesheet monitoring and automatic invoice generation based on billable hours, ensures both revenue booking and realization in the field improving the efficiency of the service operations.

FieldAware provides full support for mobile device access as well via smart phone and tablets to enable real-time communication between field personnel and the company, and additionally there is a suite of reporting options and dashboards available to track performance, productivity, costs and revenue for the entire service operation.

FieldAware 5 Pros

  • The price of the software is low and most people can afford it
  • The software can be customized by users without needing any assistance
  • The software is easy to use for most of the users and requires less training
  • As a cloud based solution FieldAware provides quick deployment, low upfront investment and negligible maintenance which is well suited for companies seeking to control costs
  • The product’s scheduling and dispatch modules allows companies to connect field personnel and customers’ efficiently ensuring faster response times and greater productivity.

FieldAware 2 Cons

  • The solution cannot be integrated with other solutions
  • The customer support of the software not always available and rarely responds to customer claims

FieldAware Alternatives

The two main competitors of FieldAware Field Service Automation are Fresh desk and Wrike. FieldAware Field Service Automation is a cloud-based solution as well as an on-premise solution while fresh desk is only a cloud-based solution.

FieldAware Field Service Automation has the ability to support business growth more than Fresh desk since it is more flexible. The available online reviews that customers have provided show that FieldAware Field Service Automation has ratings of 4.5 while Fresh desk has ratings of 4.3.

Wrike is suitable to be used in medium-sized businesses and large enterprises only while FieldAware Field Service Automation is designed to be used in businesses of all sizes including large enterprises, medium-sized businesses, and small-sized businesses. Online reviews that are available show that FieldAware Field Service Automation has ratings of 4.5 while Wrike has ratings of 4.7.s

FieldAware Pricing Information

FieldAware Field Service Automation pricing is below average compared to most of the available alternatives in the market. The vendor requests the potential customer to request a demo of the software and the price of the solution is provided upon request.

FieldAware demo

25 questions to ask the vendor on FieldAware demo

Is FieldAware the right software for me?

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises.

FieldAware Categories

Work Order Management
Preventive Maintenance
Maintenance Inventory Management
Enterprise Asset Management
CMMS
Pest Control
FS Work Order Management
FS Scheduling & Dispatch
FS Billing / Invoicing
FS Contact Management
Field Service - Work Order
Field Service - Pest Control

Specifications

Company:
Address: UK
Website:FieldAware Field Service Automation
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

FieldAware Features

Asset Management
Calendar Management
Custom User Interface
Customizable Fields
Customizable Functionality
Customizable Reports
Inventory Management
Lease Administration
Maintenance Management
Maintenance Scheduling
Mobile Access
Multiple Locations
Reporting & Analytics
Work Order Management
Work Order Management

FieldAware Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
FieldAware
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$70 Per month/user
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$99 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
FieldEdge
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
ThermoGRID
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Total
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$5 Per month/user
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review