FieldAware Review - why 3.6 stars?

FieldAware Field Service Automation Review
ITQlick Score: 78/100
ITQlick Rating: (3.6/5)
Pricing: 3.2/10 - low cost
Category: Construction -> FieldAware
Ranking:Ranked 203 out of 443 Construction systems
Company: FieldAware
Pricing: starts at $70 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: FieldAware pricing, FieldAware alternatives

Shlomi LaviShlomi Lavi / updated: Oct 26, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is FieldAware?

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises. The software is developed together with a mobile-friendly interface that is developed both on the IOS phones and the Android phones making it simple to use.

The software can be customized by the users to be used in specific tasks. The main features that are available in the solution include accounting integration, contract management, and change orders among others.

FieldAware Field Service Automation is developed and distributed by a company that is known as FieldAware. The company is located in the united states and was started in 2009.

What is FieldAware rating? ()

The rating of FieldAware is 3.6 stars out of 5 and the total score is 78 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are FieldAware's typical customers?

FieldAware is focused on solutions in the field service industry and is scalable to address any business size. It is provided as a cloud based solution and is offered in three versions for the small, mid-range and enterprise companies with features and investment suited for their specific requirements.

FieldAware is meant for companies that want to improve the productivity of their field personnel to increase service revenue. The software supports this by allowing the company to monitor the status of jobs, service personnel and inventory in real time, while ensuring that the right service engineer is scheduled for the job to ensure quick resolution and high customer satisfaction.

The software also enables both senior management and service managers to monitor service operations proactively to focus on improvement of service delivery, which is key for companies looking to reduce their costs while boosting efficiently. Additionally companies looking to minimize their investment but wanting to obtain a full service solution are well suited for the cloud solution provided by FieldAware which is structured to meet the demands of each business operation.

Customers include D&G Excavating, Pebble Technology International, Sun Oil Limited, Thermo King, ElectraMedics and Powermax Contracting.

Is FieldAware the best Construction?

FieldAware is ranked 203 out of 443 software in their category (Construction systems).

What are their main features and functionalities?

FieldAware’s Scheduling and Dispatch module is structured to ensure that the right service personnel are assigned to the right job and within the right timeframe. This is achieved through real-time location tracking of personnel, job status updates and easy work rescheduling or reassignment to maximize the work allocation of the relevant service personnel.

Customer management is also supported which includes account information, service history, location and preferences. This can be accessed by service personnel to better address current problems as well as provide quotes on site for new products or services that might be of benefit to customers. Additionally the service management team can proactively address potential new problems and the services development team can offer new services that may be beneficial to the customer based on their previous service history.

There is also support for a full automated work order management cycle. This includes the ability to create, edit, approve, decline, pause or complete both estimates and work orders on site, but with real time updates to the company through the solution. This together with the provision of onsite customer approval, timesheet monitoring and automatic invoice generation based on billable hours, ensures both revenue booking and realization in the field improving the efficiency of the service operations.

FieldAware provides full support for mobile device access as well via smart phone and tablets to enable real-time communication between field personnel and the company, and additionally there is a suite of reporting options and dashboards available to track performance, productivity, costs and revenue for the entire service operation.

What are FieldAware's pros? (10 Pros)

  • The price of the software is low and most people can afford it
  • The software can be customized by users without needing any assistance
  • The software is easy to use for most of the users and requires less training
  • As a cloud based solution FieldAware provides quick deployment, low upfront investment and negligible maintenance which is well suited for companies seeking to control costs
  • The product’s scheduling and dispatch modules allows companies to connect field personnel and customers’ efficiently ensuring faster response times and greater productivity.
  • FieldAware offers mobile phone apps for both Apple and Android smartphones and tablets. This facility considerably enhances the operational capacity of the software and you can manage the operations from your mobile devices
  • Important business details such as invoice totals, active jobs and staff status can be viewed in real time
  • Account manager has the option of importing finished jobs directly into the company accounting solution. Additionally, time sheets can also be processed electronically
  • The software offers both Software as a Service (Saas) and on premise deployment models and thus has more flexible functionality than many other applications
  • Round the clock customer support is available in the form of phone calls, emails, instructional videos, help desk, FAQ and request forms

What are FieldAware's cons? (2 cons)

  • The solution cannot be integrated with other solutions
  • The customer support of the software not always available and rarely responds to customer claims

Who are their main alternatives?

The two main competitors of FieldAware Field Service Automation are Fresh desk and Wrike. FieldAware Field Service Automation is a cloud-based solution as well as an on-premise solution while fresh desk is only a cloud-based solution.

FieldAware Field Service Automation has the ability to support business growth more than Fresh desk since it is more flexible. The available online reviews that customers have provided show that FieldAware Field Service Automation has ratings of 4.5 while Fresh desk has ratings of 4.3.

Wrike is suitable to be used in medium-sized businesses and large enterprises only while FieldAware Field Service Automation is designed to be used in businesses of all sizes including large enterprises, medium-sized businesses, and small-sized businesses. Online reviews that are available show that FieldAware Field Service Automation has ratings of 4.5 while Wrike has ratings of 4.7.s

What is the cost of FieldAware?

The cost of license starts at $70 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for FieldAware

What should you ask FieldAware during a demo session? (65 questions)

Schedule a demo with FieldAware and access 65 must ask questions for the vendor while watching FieldAware in action. Visit the vendor's website here.

Is it the right software for you?

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises.

FieldAware's list of categories:

Complaint Management
Customer Loyalty
Small Business CRM
Field Service
Field Service - HVAC
Field Service - Pest Control
FS Contact Management
FS Billing / Invoicing
FS Scheduling & Dispatch
FS Work Order Management
Asset Tracking
Equipment Maintenance

FieldAware's list of features:

Asset Management
Custom User Interface
Customizable Fields
Customizable Functionality
Customizable Reports
Inventory Management
Lease Administration
Asset Management
Calendar Management
Custom User Interface
Customizable Fields
Customizable Functionality
Customizable Reports
Inventory Management
Lease Administration

FieldAware Vs. Alternatives

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eSUB
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Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.