FieldAware Review - why 3.6 stars?

Shlomi Lavi / updated: Feb 19, 2022

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What is FieldAware?

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises. The software is developed together with a mobile-friendly interface that is developed both on the IOS phones and the Android phones making it simple to use.

The software can be customized by the users to be used in specific tasks. The main features that are available in the solution include accounting integration, contract management, and change orders among others.

FieldAware Field Service Automation is developed and distributed by a company that is known as FieldAware. The company is located in the united states and was started in 2009.

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Who is it best for?

FieldAware is focused on solutions in the field service industry and is scalable to address any business size. It is provided as a cloud based solution and is offered in three versions for the small, mid-range and enterprise companies with features and investment suited for their specific requirements.

FieldAware is meant for companies that want to improve the productivity of their field personnel to increase service revenue. The software supports this by allowing the company to monitor the status of jobs, service personnel and inventory in real time, while ensuring that the right service engineer is scheduled for the job to ensure quick resolution and high customer satisfaction.

The software also enables both senior management and service managers to monitor service operations proactively to focus on improvement of service delivery, which is key for companies looking to reduce their costs while boosting efficiently. Additionally companies looking to minimize their investment but wanting to obtain a full service solution are well suited for the cloud solution provided by FieldAware which is structured to meet the demands of each business operation.

Customers include D&G Excavating, Pebble Technology International, Sun Oil Limited, Thermo King, ElectraMedics and Powermax Contracting.

Main features and functionalities

FieldAware’s Scheduling and Dispatch module is structured to ensure that the right service personnel are assigned to the right job and within the right timeframe. This is achieved through real-time location tracking of personnel, job status updates and easy work rescheduling or reassignment to maximize the work allocation of the relevant service personnel.

Customer management is also supported which includes account information, service history, location and preferences. This can be accessed by service personnel to better address current problems as well as provide quotes on site for new products or services that might be of benefit to customers. Additionally the service management team can proactively address potential new problems and the services development team can offer new services that may be beneficial to the customer based on their previous service history.

There is also support for a full automated work order management cycle. This includes the ability to create, edit, approve, decline, pause or complete both estimates and work orders on site, but with real time updates to the company through the solution. This together with the provision of onsite customer approval, timesheet monitoring and automatic invoice generation based on billable hours, ensures both revenue booking and realization in the field improving the efficiency of the service operations.

FieldAware provides full support for mobile device access as well via smart phone and tablets to enable real-time communication between field personnel and the company, and additionally there is a suite of reporting options and dashboards available to track performance, productivity, costs and revenue for the entire service operation.

What is the actual cost?

The cost of license starts at $70 per month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FieldAware.

Pros

• The price of the software is low and most people can afford it
• The software can be customized by users without needing any assistance
• The software is easy to use for most of the users and requires less training
• As a cloud based solution FieldAware provides quick deployment, low upfront investment and negligible maintenance which is well suited for companies seeking to control costs
• The product’s scheduling and dispatch modules allows companies to connect field personnel and customers’ efficiently ensuring faster response times and greater productivity.
• FieldAware offers mobile phone apps for both Apple and Android smartphones and tablets. This facility considerably enhances the operational capacity of the software and you can manage the operations from your mobile devices
• Important business details such as invoice totals, active jobs and staff status can be viewed in real time
• Account manager has the option of importing finished jobs directly into the company accounting solution. Additionally, time sheets can also be processed electronically
• The software offers both Software as a Service (Saas) and on premise deployment models and thus has more flexible functionality than many other applications
• Round the clock customer support is available in the form of phone calls, emails, instructional videos, help desk, FAQ and request forms

Cons

• The solution cannot be integrated with other solutions
• The customer support of the software not always available and rarely responds to customer claims
• FieldAware is only offered as a cloud based solution and this might not be suited for customers who are concerned about information security and system reliability
• User controlled product customization is not supported by FieldAware
• The solution does not have a comprehensive Business Intelligence and Analytics module included

How it stacks up?

Access a head to head analysis of FieldAware vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is FieldAware right for you or your business?

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises.