FieldEdge Review - why 4.3 stars?

Shlomi Lavi / updated: Mar 12, 2022

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What is FieldEdge?

FieldEdge is a cloud-based field service management software for running entire businesses. FieldEdge is a highly interactive field management tool with features such as billing and invoicing, customer database, work order management, routing, scheduling, and dispatching, inspection management, historical reporting, and job management and scheduling.

FieldEdge is although designed for all service-based industries. The most specific users of FieldEdge include HVAC, plumbing, electrician, locksmith, and appliance repair services. FieldEdge offers a cloud-based solution and a Desktop system and mobile app to make service management easier for business owners. FieldEdge is the perfect tool for all organizations, be it a small-sized organization or a large-sized one.

FieldEdge was developed in 1980 for contractors for their service management. However, it was acquired by Clearent in March 2018, which is a Boston, MA-based software solutions company. The total number of employees in FieldEdge is around 250 plus employees, focused on improving FeildEdge for different service management businesses. FieldEdge has around 40,000 users worldwide, indicating a large customer-based and satisfied one gives the time FieldEdge has been in business.

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Who is it best for?

The typical customers of FieldEdge are the entrepreneurs involved in home service contractors such as the HVAC, electricity and plumbing industries as well as field service management.

Main features and functionalities

The FieldEdge by dESCO can turbocharge the work of the technicians and/or field personnel, helps users with the organization within the office, save cost and time and most of all, help them improve their services and the profit. The platform comes with two products, the Office and the Mobile.

In the field, the field personnel will be able to save time and effort leading to more getting things done and thus, selling more. It allows paperless transactions by transmitting invoices real-time via Quickbooks. In the office, uses can oversee the functions there, make improvements, do organization, scheduling and so on. This platform is the modern version dESCO helping business thrive with their field service operations.

What is the actual cost?

The price of FieldEdge is around $100 per office per user, along with $125 per month per technician. There is no free trial, and you might need to pay an additional fee for the initial setup. The pricing also includes the Android and iOS app for service management at the touch of your phone. The pricing, as compared to other service management software, the cost of FieldEdge is lesser.

Although the setup cost may seem high to few businesses, FieldEdge constantly releases features that make service management easier for your business, given the features and integration options. FieldEdge also offers some other tools. If you integrate these tools with your business, it can improve your overall business processes.

ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for FieldEdge.

Pros

• The training videos are specific to each user case hence, providing customer help
• The overall application is easier to use
• FieldEdge allows integrating QuickBooks for providing invoice and billing support
• Continuous upgrades are helping businesses the features they prefer in their service management tool

Cons

• The system, at times, tends to get slower
• FieldEdge has a lengthy onboarding process that takes a few weeks
• The reporting features need improvement for a larger dataset

How it stacks up?

Access a head to head analysis of FieldEdge vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is FieldEdge right for you or your business?

FieldEdge is fit for small, medium, and large-sized organizations. However, if you have a limited budget, the other service management tools have similar features to offer. Also, customer support is limited at times, making it a little difficult to get immediate assistance. FieldEdge is easier to use, but there is a need for features such as report customization to help customers view what feature or insight, they need the most.