Fieldaware Review - why 2.8 stars?

Shlomi Lavi / updated: Dec 19, 2022

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What is Fieldaware?

Fieldaware is a field service management software that can help users to keep track of their assets and streamline service operations. Users don’t have to chase behind money and will be able to add more time to the bottom line by streamlining invoices, work orders, quotes and payments. The software is designed for the entire service team and can automate most of the field management manual processes.

The developers of Fieldaware are popular for offering field service management solutions for mid-sized and small businesses. Their solutions are easy to deploy and can give business owners and field technicians easy access to critical business information anywhere, anytime.

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Who is it best for?

Fieldaware is specifically designed for small and mid-sized companies to efficiently manage various field service operations. Service industries like pest control, HVAC, electrical, plumbing and other residential services can use this software. Master Tech Service Corp, Air Care Heating and Cooling and Davis Heating and Cooling are some of the clients of Fieldaware.

Main features and functionalities

Fieldaware field service management solution comes with service scheduling and dispatch, reporting, manage work orders, generate estimates, job tracking, employee time sheets, price book, mobile payments and mobile apps features. The service scheduling and dispatch feature can help users to get automated alerts for both technicians and dispatch, to locate your technicians and to dispatch the closest field worker. The reporting part offers real-time reports, revenue reports, invoice reports, employee hour reports and job reports.

The job tracking part offers accurate job tracking with job status updates, employee hours and parts tracking and ordering features. The price book offers a digital price book for users that will be also available to the service team in the field and everyone in the team and company will have the same pricing version with discount and coupons options. If the price gets changed, it will be updated automatically in the price book company-wide.

What is the actual cost?

The cost of license starts at $70 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Fieldaware. You can also find here pricing information from Fieldaware's website.

Pros

• Fieldaware field management solution is specifically designed for small and mid-sized companies
• Fieldaware offers mobile dedicated app for Android and iOS users unlike other similar tools
• The subscription to Fieldaware includes unlimited training and unlimited support for users
• The field management solution offers customer survey features unlike other similar tools
• The field management software offers open API support which means more flexibility

Cons

• Fieldaware doesn’t offer much asset management features like other similar FSM tools
• Fieldaware doesn’t offer customer portal or support center options like other similar FSM tools
• The customer support of Fieldaware doesn’t offer 24/7 hours live phone support for users
• The field service management solution doesn’t offer recurring jobs and scheduling assistance engine
• The field service management software is only available in English as of this time

How it stacks up?

Access a head to head analysis of Fieldaware vs alternative software solutions.

Frequently Asked Questions (FAQs)