FieldOne Sky Review - why 3.9 stars?

FieldOne Sky Review
ITQlick Score: 76/100
ITQlick Rating: (3.9/5)
Pricing: 9.2/10 - high cost
Category: Field Service -> FieldOne Sky
Ranking:Ranked 161 out of 348 Field Service systems
Company: FieldOne Systems LLC
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: FieldOne Sky pricing, FieldOne Sky alternatives

Shlomi LaviShlomi Lavi / updated: Jan 05, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is FieldOne Sky?

FieldOne Sky is developed by FieldOne Enterprise Field Service and provides a solution for intelligent field service management so that companies can provide world class customer experiences in the field cost effectively. The product utilizes the latest routing and scheduling functionality, work process automation, powerful customer and partner communications capabilities, as well as extensive reporting options.

The company was founded in 2001 and is based in Mahwah, New Jersey with the goal to address the challenges faced by large services organizations for the management of resources in the field, in multiple environments. FieldOne does this by providing advanced technology solutions in field service automation that are flexible, secure and reliable.

What is FieldOne Sky rating? ()

The rating of FieldOne Sky is 3.9 stars out of 5 and the total score is 76 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are FieldOne Sky's typical customers?

FieldOne Sky is compatible with multiple service industry sectors that include Food Service, Computer Hardware, Energy & Utilities, Fire Safety & Security, Inspection, Appliance Repair, Property & Facilities Management, IT Service, as well as Consumer & Residential services to mention a few. It is scalable to meet requirements and thus can address almost any customer size, but is preferred for mid-range to enterprise customers.

The solution is designed to help Service and Operations managers to effectively monitor and schedule a field service team to ensure increased productivity, easy adaptation to change and enhanced customer experience.

Additionally Field personnel can benefit from real-time mobile and web access to powerful reporting tools to address customer requirements in the field faster, and drive greater revenue opportunities. As a technology solution based on a Microsoft platform it is easy to deploy as an on-premise or cloud solution, as well as has an open architecture allowing integration to a variety of other enterprise solutions including ERP & CRM. It is specifically a good fit for Microsoft Dynamics customers due to the underlying technology compatibility.

FieldOne has a wide customer base across industries and these include Interstate Air Conditioning, Preferred Property Maintenance, Extended Home Living Services, Brennan's Heating & A/C Service, Mount Auburn Electric and American Elevator Services Inc

Is FieldOne Sky the best Field Service?

FieldOne Sky is ranked 161 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

FieldOne’s service management solution provides customers with powerful tools to streamline their business processes which includes real-time field optimized technician scheduling and status information, automatic dispatch and appointment booking, automatic assignment of best resource and route for a field call, as well as automatic alerts for customers and field personnel. Additionally mobile and web access allows for on-site wireless data entry, real-time inventory control, as well as reporting on demand.

For those concerned about enterprise security FieldOne provides centralized control of all mobile devices regardless of platform with encryption and SSL certificates for authentication. Through secure remote access you can apply enterprise security measures and restrictions, set rules and user rights, select which data can be downloaded to the application, or even wipe-out the data from the device. You can also easily customize the product as you require with a simple point and click interface with no programming skills needed. This is managed from a central console and can be easily deployed across the platform including mobile devices.

Finally FieldOne Sky provides the latest BI Tools built on the full-featured Microsoft Enterprise Information Management Framework optimized for field service management. Users can gain insight from real-time data across the organization with enhanced reporting and analytics, together with dashboards and scorecards, available on both the desktop and mobile device.

What are FieldOne Sky's pros? (5 Pros)

  • FieldOne Sky customers can choose a cloud based or on-premise solution, with support for any browser and native apps for all major mobile platforms.
  • It offers simple integration with other enterprise systems including ERP and CRM solutions.
  • The software allows easy customization which requires no coding and so means faster deployment.
  • There is an automated resource routing engine in FieldOne that optimizes which resource and route can be taken to reduce response time to attend a customer’s service call.
  • The product has powerful reporting which includes BI Tools and Dashboards.

What are FieldOne Sky's cons? (2 cons)

  • FieldOne Sky does not offer a free trial
  • It does not provide any feature for social collaboration

Who are their main alternatives?

Some of the main competitors for FieldOne Sky are FieldAware and FieldLocate.

FieldAware provides a cloud based field service management solution. The product is mobile ready for use by field technicians at clients’ sites to report status, as well as obtain information and schedules. Additionally it includes features for job estimation & quotations, work order management, as well as technician scheduling & dispatching. There are also reporting tools & dashboards to monitor performance, and self service portals for customers to log requests and monitor status.

FieldOne Sky on the other hand provides a similar cloud & mobile based solution, which is also available as hosted and on premise deployments as well. The product allows integration to third party applications, and includes a development platform to add customer specific functionality to the product. Additionally while it addresses most of the core features of FieldAware, it also provides additional options for optimized routing, spare parts inventory, a technical knowledge base, as well as a collaboration platform for service teams.

Then there is FieldLocate which provides a modular cloud based solution so customers can pick the functions they need for their operations. Its additional features include customer marketing to improve service business opportunities, surveys to track customer satisfaction, as well as mobile payments to ensure quicker onsite payment realization. There are also dashboards to track service provision and technician performance levels.

FieldOne Sky however does include its own suite of business intelligence tools for performance evaluations, but can also manage service contracts, warranties & entitlements to define support & service levels to be provided to customers.

What is the cost of FieldOne Sky?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for FieldOne Sky

What should you ask FieldOne Systems LLC during a demo session? (65 questions)

Schedule a demo with FieldOne Sky and access 65 must ask questions for the vendor while watching FieldOne Sky in action.

FieldOne Sky's list of categories:

Construction
CRM
Field Service
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
FS Contact Management
FS Billing / Invoicing
FS Inventory Management
FS Scheduling & Dispatch
FS Work Order Management
Pest Control

FieldOne Sky's list of features:

Collaboration
Project Management
Scheduling
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Knowledge Base
Social Advertising
Social Media
Accounting Management
Bidding
Change Orders
Contract Management
Cost Management

FieldOne Sky Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.