FieldOne Sky Review - why 3.9 stars?

Shlomi Lavi / updated: Mar 08, 2022

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What is FieldOne Sky?

FieldOne Sky is developed by FieldOne Enterprise Field Service and provides a solution for intelligent field service management so that companies can provide world class customer experiences in the field cost effectively. The product utilizes the latest routing and scheduling functionality, work process automation, powerful customer and partner communications capabilities, as well as extensive reporting options.

The company was founded in 2001 and is based in Mahwah, New Jersey with the goal to address the challenges faced by large services organizations for the management of resources in the field, in multiple environments. FieldOne does this by providing advanced technology solutions in field service automation that are flexible, secure and reliable.

Who is it best for?

FieldOne Sky is compatible with multiple service industry sectors that include Food Service, Computer Hardware, Energy & Utilities, Fire Safety & Security, Inspection, Appliance Repair, Property & Facilities Management, IT Service, as well as Consumer & Residential services to mention a few. It is scalable to meet requirements and thus can address almost any customer size, but is preferred for mid-range to enterprise customers.

The solution is designed to help Service and Operations managers to effectively monitor and schedule a field service team to ensure increased productivity, easy adaptation to change and enhanced customer experience.

Additionally Field personnel can benefit from real-time mobile and web access to powerful reporting tools to address customer requirements in the field faster, and drive greater revenue opportunities. As a technology solution based on a Microsoft platform it is easy to deploy as an on-premise or cloud solution, as well as has an open architecture allowing integration to a variety of other enterprise solutions including ERP & CRM. It is specifically a good fit for Microsoft Dynamics customers due to the underlying technology compatibility.

FieldOne has a wide customer base across industries and these include Interstate Air Conditioning, Preferred Property Maintenance, Extended Home Living Services, Brennan's Heating & A/C Service, Mount Auburn Electric and American Elevator Services Inc

Main features and functionalities

FieldOne’s service management solution provides customers with powerful tools to streamline their business processes which includes real-time field optimized technician scheduling and status information, automatic dispatch and appointment booking, automatic assignment of best resource and route for a field call, as well as automatic alerts for customers and field personnel. Additionally mobile and web access allows for on-site wireless data entry, real-time inventory control, as well as reporting on demand.

For those concerned about enterprise security FieldOne provides centralized control of all mobile devices regardless of platform with encryption and SSL certificates for authentication. Through secure remote access you can apply enterprise security measures and restrictions, set rules and user rights, select which data can be downloaded to the application, or even wipe-out the data from the device. You can also easily customize the product as you require with a simple point and click interface with no programming skills needed. This is managed from a central console and can be easily deployed across the platform including mobile devices.

Finally FieldOne Sky provides the latest BI Tools built on the full-featured Microsoft Enterprise Information Management Framework optimized for field service management. Users can gain insight from real-time data across the organization with enhanced reporting and analytics, together with dashboards and scorecards, available on both the desktop and mobile device.

What is the actual cost?

ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FieldOne Sky.

Pros

• FieldOne Sky customers can choose a cloud based or on-premise solution, with support for any browser and native apps for all major mobile platforms.
• It offers simple integration with other enterprise systems including ERP and CRM solutions.
• The software allows easy customization which requires no coding and so means faster deployment.
• There is an automated resource routing engine in FieldOne that optimizes which resource and route can be taken to reduce response time to attend a customer’s service call.
• The product has powerful reporting which includes BI Tools and Dashboards.

Cons

• FieldOne Sky does not offer a free trial
• It does not provide any feature for social collaboration
• Although the software is scalable it is not a good fit for the lower end market such as SMEs
• Estimate creation in the product for complex jobs with numerous parts and labour costs is not easy to do
• It currently does not provide a good option for recurring billing on a monthly, quarterly and annual basis.

How it stacks up?

Access a head to head analysis of FieldOne Sky vs alternative software solutions.

Frequently Asked Questions (FAQs)