Five9 Cloud Contact Center Review - why 4.2 stars?

Shlomi LaviShlomi Lavi / updated: Jul 23, 2020

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What is Five9 Cloud Contact Center?

Main category: VoIP

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Five9 Cloud Contact Center rating -

The rating of Five9 Cloud Contact Center is 4.2 stars out of 5 and the total score is 89 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Features

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Competitors & Alternatives

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.. The full list of competitors can be found here.

Five9 Cloud Contact Center Pricing Information

The cost of license starting from $185 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 10 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Five9 Cloud Contact Center

Questions to ask the vendor during a demo

Schedule a demo with Five9 Cloud Contact Center and access 25 must ask questions for the vendor while watching Five9 Cloud Contact Center in action.

Five9 Cloud Contact Center Categories

Business Phone Systems
Call Recording
Cloud PBX
Online Meeting
UCaaS Providers
CRM
Banking CRM
Call Center
Call Center Workforce Management
Casino CRM
Healthcare CRM
Insurance CRM

Five9 Cloud Contact Center specifications

ITQlick Score: 89/100
ITQlick Rating: (4.2/5)
Company: Five9
Address: San Ramon, CA 94583, USA
Pricing: Starting from $185 per user/month
Website:Visit Five9 Cloud Contact Center website
Typical customers: Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Five9 Cloud Contact Center Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Five9 Cloud Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$185 per user/month
Functionality score
18
Software review
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SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Functionality score
38
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RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Functionality score
34
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jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality score
7
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality score
27
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Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.