Five9 Cloud Contact Center Review

Shlomi Lavi / updated: Feb 08, 2020

What is Five9 Cloud Contact Center?

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Average Rating -

The rating of Five9 Cloud Contact Center is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Features

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Competitors & Alternatives

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.

Five9 Cloud Contact Center Pricing Information

The cost of license starting from $185 per user/month. The experts at ITQlick has reviewed Five9 Cloud Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 10 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Five9 Cloud Contact Center in action

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Five9 Cloud Contact Center Categories

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Specifications

Company:	Five9
Address:	San Ramon, CA 94583, USA
Website:	https://www.five9.com/
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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Five9 Cloud Contact Center Features