Five9 Cloud Contact Center Review

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Last updated: Jul 23, 2020

Five9 Cloud Contact Center Review

ITQlick rating
(4.2/5)

Starting from $185 per user/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

  • Categories (4/13):

    • Business Phone Systems
    • Call Recording
    • Cloud PBX
    • Online Meeting

Shlomi Lavi / updated: Jul 23, 2020

What is Five9 Cloud Contact Center Used For?

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Average Rating -

The rating of Five9 Cloud Contact Center is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Features

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Competitors & Alternatives

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.

Five9 Cloud Contact Center Pricing Information

The cost of license starting from $185 per user/month. The experts at ITQlick has reviewed Five9 Cloud Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 10 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Five9 Cloud Contact Center in action

Five9 Cloud Contact Center Categories

Business Phone Systems
Call Recording
Cloud PBX
Online Meeting
UCaaS Providers
CRM
Banking CRM
Call Center
Call Center Workforce Management
Casino CRM
Healthcare CRM
Insurance CRM

Specifications

Company:
Address: San Ramon, CA 94583, USA
Website:https://www.five9.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Five9 Cloud Contact Center Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Five9 Cloud Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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$19.95 per user/month
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27
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