Five9 Cloud Contact Center Review - why 4.2 stars?
Compare PricingShlomi Lavi / updated: Jul 23, 2020
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What is Five9 Cloud Contact Center?
Main category: VoIP
Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.Five9 Cloud Contact Center rating -
The rating of Five9 Cloud Contact Center is 4.2 stars out of 5 and the total score is 89 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology pageTypical Customers
The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.Features
Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording. Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.Competitors & Alternatives
Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.. The full list of competitors can be found here.Five9 Cloud Contact Center Pricing Information
The cost of license starting from $185 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 10 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Five9 Cloud Contact CenterQuestions to ask the vendor during a demo
Schedule a demo with Five9 Cloud Contact Center and access 25 must ask questions for the vendor while watching Five9 Cloud Contact Center in action.Five9 Cloud Contact Center Categories
Business Phone Systems
Call Recording
Cloud PBX
Online Meeting
UCaaS Providers
CRM
Banking CRM
Call Center
Call Center Workforce Management
Casino CRM
Healthcare CRM
Insurance CRM
Five9 Cloud Contact Center specifications
ITQlick Score: | 89/100 |
---|---|
ITQlick Rating: | (4.2/5) |
Company: | Five9 |
Address: | San Ramon, CA 94583, USA |
Pricing: | Starting from $185 per user/month |
Website: | Visit Five9 Cloud Contact Center website |
Typical customers: | Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Operating Systems: | Mac OS, Windows, Linux |
Five9 Cloud Contact Center Features
Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Five9 Cloud Contact Center Vs. Alternatives
ITQlick rating
ITQlick score
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Five9
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Author

Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.