Five9 Cloud Contact Center Review - why 4.2 stars?

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

The rating of Five9 Cloud Contact Center is 4.2 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Five9 Cloud Contact Center is ranked 9 out of 165 software in their category (VoIP systems).

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.

Schedule a demo with Five9 Cloud Contact Center and access 65 must ask questions for the vendor while watching Five9 Cloud Contact Center in action. Visit the vendor's website here.