Five9 Cloud Contact Center Review - why 4.2 stars?

Five9 Cloud Contact Center Review
ITQlick Score: 89/100
ITQlick Rating: (4.2/5)
Pricing: 10/10 - high cost
Category: VoIP -> Five9 Cloud Contact Center
Ranking:Ranked 9 out of 165 VoIP systems
Company: Five9
Pricing: starts at $185 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Five9 Cloud Contact Center pricing, Five9 Cloud Contact Center alternatives
Shlomi LaviShlomi Lavi / updated: May 21, 2021

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What is Five9 Cloud Contact Center?

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

What is Five9 Cloud Contact Center rating? ()

The rating of Five9 Cloud Contact Center is 4.2 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Five9 Cloud Contact Center's typical customers?

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Is Five9 Cloud Contact Center the best VoIP?

Five9 Cloud Contact Center is ranked 9 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Who are their main alternatives?

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.

What is the cost of Five9 Cloud Contact Center?

The cost of license starts at $185 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 10 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Five9 Cloud Contact Center

What should you ask Five9 during a demo session? (65 questions)

Schedule a demo with Five9 Cloud Contact Center and access 65 must ask questions for the vendor while watching Five9 Cloud Contact Center in action. Visit the vendor's website here.

Five9 Cloud Contact Center's list of categories:

Business Phone Systems
Call Recording
Cloud PBX
Online Meeting
UCaaS Providers
CRM
Banking CRM
Call Center
Call Center Workforce Management
Casino CRM
Healthcare CRM
Insurance CRM

Five9 Cloud Contact Center's list of features:

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Five9 Cloud Contact Center Vs. Alternatives

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27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.