Five9 Cloud Contact Center Review

Shlomi Lavi / updated: Aug 11, 2019

What is Five9 Cloud Contact Center?

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Five9 Cloud Contact Center Average Rating -

The rating of Five9 Cloud Contact Center is 4.2 stars. The rating is based on ITQlick expert review

Five9 Cloud Contact Center Typical Customers

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Five9 Cloud Contact Center Features

Five9 Cloud Contact Center offers users with an IVR solution that comes with multi-channel ACD, speech recognition, customer relationship management (CRM) and predictive dialer integrations. Other features include integrated workforce optimization functionalities and agent scripting, quality monitoring components and built-in call recording.

Setting up this tool is easy because it simply needs computers that are connected to the Internet. This tool has the capability of adapting to the users’ changing business needs and can be scaled with the growth of the users’ business.

Five9 Cloud Contact Center Alternatives

Good alternatives to consider for Five9 Cloud Contact Center include Virtual Office by 8x8, SpitFire and Nextiva.

Five9 Cloud Contact Center Pricing Information

Five9 Cloud Contact Center's pricing is available upon request.

Five9 Cloud Contact Center demo

25 questions to ask the vendor on Five9 Cloud Contact Center demo

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Five9 Cloud Contact Center Categories

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Specifications

Company:	Five9
Address:	San Ramon, CA 94583, USA
Website:	Five9 Cloud Contact Center
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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Five9 Cloud Contact Center Features