Five9 Cloud Contact Center - Top Competitors (Apr 2022)

Shlomi Lavi / updated: Apr 03, 2022

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Five9 Cloud Contact Center vs. Alternatives in 2024

Five9 Cloud Contact Center competes with other VoIP systems like Cloudtalk, RingCentral, and NICE CXone. We will compare these VoIP systems in some specific aspects below.

• Functionality: Five9 Cloud Contact Center offers features like Workforce Optimization, Performance & Quality Management, Supervisor Desktop, Reporting & Analytics, APIs & SDKs, Workflow Automation, Workforce Optimization, Engagement Workflow, Supervisor Tools, Unified Communications, Customer Relationship Management, Customer Journey Tools, Agent Desktop, Agent Assist, etc. CloudTalk offers features like Call Queuing, Call Recording, Internal Call & Extensions, Voicemail, Toll-Free Numbers, International Numbers, Fax to Email, SMS & Text Messages, Personalized Greetings & Messages, Conference Calls, Automated Call Distribution, Call Flow Manager, Skills-Based Routing, Preferred Agent, Agent Status, Desktop Notifications, Integrations, Contact History (available in Five9), etc. RingCentral MVP offers features like Local numbers, Toll-free and Vanity Numbers, Extensions, Presence & AMP; Head-up Display, Call Delegation, Call screening, Cloud PBX, Greetings (available in CloudTalk), Multi-level IVR, Music-on-hold, Dial-by-name Directory, Number Porting, International Calling, International Numbers, Team Collaboration, Secure VoIP Service, Analytics Portal, Performance Reports (available in Five9), etc. NICE CXone offers features like Smart Omnichannel Routing, Workforce Optimization (available in Five9), Customer Analytics (available in Five9), Automation and AI, Open Cloud Foundation, etc.
• Customers/Industries: Five9 Cloud Contact Center targets Healthcare, Financial Services, Retail, Education, Sales & Telemarketing, Customer Services, and Outsourcing. CloudTalk targets E-commerce and Retail, IT, Financial Services and Insurance, Healthcare, and Travel & Hospitality. RingCentral MVP targets industries in Healthcare, Education, Retail, High tech, etc. RingCentral MVP has customers like Colombia University, Orange, Renault, Lush, Carvana, SoFi, Waitrose & Partners, etc. NICE CXone targets enterprises, small businesses, Healthcare, Financial Services, Business Process Outsourcers (BPO), Government and Education, Retail, Telecommunications, and Nonprofits. NICE CXone has customers like FamilySearch, Mitchell, United way, Columbia, Hoveround, etc.
• Cost: Five9 Cloud Contact Center starts at $149 per month. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly. RingCentral MVP starts at $19.99 per user per month and $29.99 monthly.
• Cloud-based/On-premise: Five9 Cloud Contact Center and its mentioned alternatives are cloud-based. Five9 and NICE CXone have an On-Premise version for Windows and Linux.
• Scalability: Five9 Cloud Contact Center and its mentioned alternatives can accommodate organizations of all sizes.
• Support: Five9 offers support channels like Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. CloudTalk and RingCentral MVP offer all support channels of Five9 plus FAQs/Forum. NICE CXone offers a Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.