Five9 Cloud Contact Center - Top 8 Alternatives

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Last updated: Aug 11, 2019

Five9 Cloud Contact Center Competitors

ITQlick rating
(4.2/5)

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

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    • Business Phone Systems
    • Call Recording
    • Cloud PBX
    • Online Meeting
    • UCaaS Providers

Five9 Cloud Contact Center top competitors and alternatives for 2020

Five9 Cloud Contact Center is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right VoIP software for your company and its unique needs. Five9 Cloud Contact Center has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Five9 Cloud Contact Center that are worth checking out: jive communications for SMBs, Nextiva Business VoIP for large size business, Business Voice for low budget companies, and 3CX Phone System for starting businesses and freelancers.

1. jive communications - Best for SMBs

jive communications is a leading VoIP software designed for for small and medium size business, jive communications installed on-premises or used cloud based, Five9 Cloud Contact Center can be used on-premises and on the cloud. jive communications, with a pricing score of 2.8 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. jive communications published pricing is $30 Per month/user.

jive communications is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (jive offers 7 main features).

Compare head to head: jive communications Vs Five9 Cloud Contact Center

2. Nextiva Business VoIP - Best for Enterprise Organizations

Nextiva Business VoIP is a leading VoIP software designed for for large size business, Nextiva Business VoIP used on the cloud, Five9 Cloud Contact Center can be used on-premises and on the cloud. Nextiva Business VoIP, with a pricing score of 3.2 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. Nextiva Business VoIP published pricing is Pricing not available.

Nextiva Business VoIP is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 27 main features).

Compare head to head: Nextiva Business VoIP Vs Five9 Cloud Contact Center

3. Business Voice - Best for Low Budget Companies

Business Voice is a leading VoIP software designed for for low budget, Business Voice installed on-premises or used cloud based, Five9 Cloud Contact Center can be used on-premises and on the cloud. Business Voice, with a pricing score of 2.6 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. Business Voice published pricing is Pricing not available.

Business Voice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Business offers 5 main features).

Compare head to head: Business Voice Vs Five9 Cloud Contact Center

4. 3CX Phone System - Best for NO Budget or Start up Companies

3CX Phone System is a leading VoIP software designed for if you have very low to no budget or you just want to start with a free version, 3CX Phone System installed on-premises, Five9 Cloud Contact Center can be used on-premises and on the cloud. 3CX Phone System, with a pricing score of 5.6 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. 3CX Phone System published pricing is Has free version.

3CX Phone System is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (3CX offers 13 main features).

Compare head to head: 3CX Phone System Vs Five9 Cloud Contact Center

5. ShoreTel

ShoreTel is a leading VoIP software designed for if you want to consider another good alternative, ShoreTel used on the cloud, Five9 Cloud Contact Center can be used on-premises and on the cloud. ShoreTel, with a pricing score of 5.4 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. ShoreTel published pricing is Pricing not available.

ShoreTel is rated 4.9 stars by ITQlick experts, both software products offer a good range of features (ShoreTel offers 6 main features).

Compare head to head: ShoreTel Vs Five9 Cloud Contact Center

6. Flowroute

Flowroute is a leading VoIP software designed for if you want to consider another good alternative, Flowroute used on the cloud, Five9 Cloud Contact Center can be used on-premises and on the cloud. Flowroute, with a pricing score of 5.4 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. Flowroute published pricing is $1 Per month/user.

Flowroute is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Flowroute offers 3 main features).

Compare head to head: Flowroute Vs Five9 Cloud Contact Center

7. Zoom

Zoom is a leading VoIP software designed for if you want to consider another good alternative, Zoom installed on-premises or used cloud based, Five9 Cloud Contact Center can be used on-premises and on the cloud. Zoom, with a pricing score of 6 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. Zoom published pricing is $15 Per month/user.

Zoom is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Zoom offers 13 main features).

Compare head to head: Zoom Vs Five9 Cloud Contact Center

8. Broadsoft

Broadsoft is a leading VoIP software designed for if you want to consider another good alternative, Broadsoft used on the cloud, Five9 Cloud Contact Center can be used on-premises and on the cloud. Broadsoft, with a pricing score of 5.4 is considered less expensive to implement than Five9 Cloud Contact Center with a score of 10. Broadsoft published pricing is Pricing not available.

Broadsoft is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Broadsoft offers 3 main features).

Compare head to head: Broadsoft Vs Five9 Cloud Contact Center


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 Per month/user
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
Low budget
Business
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Free version
3CX
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Has free version
Hosting
On premise
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Compare