Five9 Virtual Call Center 2019 Review

Let our Call Center Software Experts help you find the right Software for your Business!

Last updated: Mar 28, 2019

Five9 Virtual Call Center Review

ITQlick rating
(4/5)

Starting from $185 Per month/user

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

  • Categories (4/14):

    • Customer Support
    • Customer Service
    • Customer Engagement
    • CRM

Watch Five9 Virtual Call Center Video:


What is Five9 Virtual Call Center? Updated: Mar 28, 2019

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enables agents customer service through email, phone, mobile, chat, and social media among other channels.

Five9 Virtual call center offers various features which include blended call center, call logging, call recording, call scripting, campaign management, escalation management, and more. The five9 call center is a product of Five9 Company founded in 2001 in the United States.

The software is a complete solution for business communication needs offering omnichannel management applications like reporting, workforce management, recording, quality monitoring, and more. It features Smart Dialers which gives agents ample time with prospects and Intelligent Routing which ensures that calls are received by the right agent.

Five9 Virtual Call Center Average Rating -

The rating of Five9 Virtual Call Center is 4 stars. The rating is based on ITQlick expert review

Five9 Virtual Call Center Typical Customers

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Although initially designed to support small and medium business and nonprofit organizations, it has gradually became the choice of midsized and big enterprises around the world. Five9 currently serves 15,000 customers worldwide including eBay, Expedia and Vonage.

Five9 Virtual Call Center Features

Five9 offers its users three main benefits: first, its advanced technology that supports inbound, outbound, or truly blended operations, pre-packaged integrations with other CRM solutions, and open web services and API. With Five9 your business can focus on strategies rather than the infrastructure. It can be easily configured in only one hour and deployed within a couple of days. The second benefit is agent productivity. With Five9, your agents can focus more attention on customers by handling inbound calls during peak periods, and automatically receiving connected outbound calls when the inbound calls experience traffics. The third benefit is the flexibility offered by cloud-based technology that saves IT resources and other activities because there is no hardware or software deployment on premise. Five9 grows with you and you pay as you go. If you are currently using on-premise technology, it provides the needed IVR or ACD predictive and power dialing, reporting, workforce optimization and telephony from AT&T and Verizon carriers.

Five9 Virtual Call Center 5 Pros

  • Five9 is cloud-based, thus requiring less IT resources compared with on-premise deployment that requires hardware
  • Five9 offers a free trial version and flexible pricing options
  • Compatibility with all web browsers, and both Mac and Windows device
  • 24/7 customer support via a toll-free call, online, customer platform and email
  • Social media tools and mobile support as provided by SoCoCare

Five9 Virtual Call Center 2 Cons

  • Five9 currently only supports English
  • No customer collaboration features such as a community page or a forum are included

Five9 Virtual Call Center Alternatives

The two main competitors of Five9 Virtual Call Center include Noble Enterprise and PureCloud. Just like Five9 Virtual Call Center, Noble Enterprise is a high-cost call center management platform that is modeled to solve the call center needs of small to large enterprise level businesses.

Both platforms are offered through cloud-based or on-premise solutions. Five9 call center supports Mac OS, and Web browser (OS agnostic) while Noble Enterprise operates in a Web browser (OS agnostic), Mac OS, and Windows 10. Five9 call center is a product of Five9 Company whereas Noble Enterprise is a product of Noble Systems.

PureCloud software is a low-cost call center solution modeled for business entities of any size or industry but in comparison, Five9 Virtual Call Center is a high-cost call center management platform built for small to large enterprise-level businesses.

These two platforms are available through cloud-based or on-premise solutions. Whereas PureCloud is a product by Genesys Company Five9 call center is a solution by Five9 Company.

Five9 Virtual Call Center Pricing Information

Five9 is available starting from $185 a month, and offers a free trial version.

Five9 Virtual Call Center demo

25 questions to ask the vendor on Five9 Virtual Call Center demo

Is Five9 Virtual Call Center the right software for me?

Five9 Virtual Call Center offers a high-cost call center management platform that serves the needs of small to large enterprise level businesses. The product is popularly used by companies in Brazil, Latin America, United Kingdom, United States, and Canada markets. Five9 call center software can be used in multiple industries from service providers, manufacturers, real estate and any other business with a call center or sales and marketing teams.

Five9 Virtual Call Center Categories

Customer Support
Customer Service
Customer Engagement
CRM
Call Center
SIP Trunking
Internet Fax
Conference Calling
Computer Telephony Integration (CTI)
Communications Workforce Scheduling
Call Recording
Automatic Call Distribution (ACD)

Specifications

Company:
Address: San Ramon, CA 94583, USA
Website:Five9 Virtual Call Center
Customers: Start up, Small business, Medium business, Large business
Business Area: Information technology
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Five9 Virtual Call Center Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
02 Jan

What is IVR System: Top 5 System

Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ...... read more


13 Oct

What is Predictive Dialer Software? Top 5

In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer...... read more


16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu...... read more


27 Jun

Nextiva Call Center Vs. Incontact Call Center

Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ...... read more


22 Mar

4 Call Center Software Alternatives for Five9

It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol...... read more


Five9 Virtual Call Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$185 Per month/user
Hosting
Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Infinity
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review