FluentCloud Review

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Last updated: Oct 30, 2019

FluentCloud Review

ITQlick rating
(4.6/5)

Starting from $18 per user/month

FluentCloud is both cloud-based as well as on-premise businesses communication solution which is designed to work in the business of all sizes starting from small-sized businesses, medium-sized businesses, and ...

  • Categories :

    • CRM

Shlomi Lavi / updated: Oct 30, 2019

What is FluentCloud Used For?

FluentCloud is both cloud-based as well as on-premise businesses communication solution which is designed to work in the business of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Business communication is enhanced when using the solution since it allows communication within the office. A business that has remote offices can also communicate since FluentCloud provides cloud-based solutions.

Various functionalities are provided even allowing the managers and administrators to record calls. The features provided in FluentCloud include predictive dialer, progressive dialers, manual dialer, and call logging among others. FluentStream Technologies is a company that develops and distributes FluentCloud. The company is based in the United States and has been in business since 2007.

Average Rating -

The rating of FluentCloud is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include businesses of all sizes and a diverse range of types. It can be used in a variety of major industries including banking and finance, legal services, education, technology and IT services, and others. Some notable clients of the software include Cruise Vacations Inc, Advanced Insurance Managers LLC, and others.

Features

The software offers 3-way calling for holding conference calls on the desk phone without dialing into a conference bridge. Other call related features include area code matching, auto-attendant, call forwarding, call groups, call park, call transfers, call queues, call waiting, call ID blocking, music on hold, voicemail to email, hot desking, and others.

FluentCloud offers administrative web portal in addition to user portal and live queues. It also offers integration with a variety of third party systems including ZOHO, Zendesk, Quickbase, SugarCRM, and others. Other capabilities include call detail reports, key press reports, toll-free numbers, number porting, call recording, overhead paging, and others.

FluentCloud 3 Pros

  • There are many features available at an affordable cost
  • FluentCloud is flexible since it allows remote communications
  • Customer care and customer support are always available

FluentCloud 1 Cons

  • Allows only one week of call recording

Competitors & Alternatives

The two major competitors of FluentCloud are VCC Live and Cloudtalk. While FluentCloud is both cloud-based and on-premise, VCC is just cloud-based. VCC is designed for use in small-sized businesses and medium-sized businesses while FluentCloud is designed to work in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.

FluentCloud provides users with a blended call center a feature that is lacking in VCC. Based on the available online reviews, FluentCloud has ratings of 4.7 while VCC has ratings of 4.5. Unlike FluentCloud, which is both cloud-based and on-premise, Cloudtalk is a cloud-based solution.

Cloudtalk is designed to work in businesses which are small in sizes and medium-sized businesses whereas FluentCloud is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large enterprises. Based on the present online reviews, FluentCloud has ratings of 4.7 while Cloudtalk stands at 4.6. FluentCloud can support business growth more than Cloudtalk since it is both cloud-based as well as on-premise.

FluentCloud Pricing Information

The cost of license starting from $18 per user/month. The experts at ITQlick has reviewed FluentCloud pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching FluentCloud in action

Is it the right software for you?

FluentCloud is designed to work effectively in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Business across various industries such as manufacturing, construction, and insurance among others.

FluentCloud Categories

CRM

Specifications

Company:
Address: Colorado, United States
Website:https://my.fluentcloud.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

FluentCloud Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
FluentCloud
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$18 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Business
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$5 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review