FluentCloud Review - why 4.6 stars?

FluentCloud Review
ITQlick Score: 76/100
ITQlick Rating: (4.6/5)
Pricing: 2/10 - low cost
Category: VoIP -> FluentCloud
Ranking:Ranked 77 out of 164 VoIP systems
Company: FluentStream Technologies
Pricing: starts at $20 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: FluentCloud pricing, FluentCloud alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is FluentCloud and its features?

FluentCloud is both cloud-based as well as on-premise businesses communication solution which is designed to work in the business of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Business communication is enhanced when using the solution since it allows communication within the office. A business that has remote offices can also communicate since FluentCloud provides cloud-based solutions.

Various functionalities are provided even allowing the managers and administrators to record calls. The features provided in FluentCloud include predictive dialer, progressive dialers, manual dialer, and call logging among others. FluentStream Technologies is a company that develops and distributes FluentCloud. The company is based in the United States and has been in business since 2007.

What is FluentCloud rating?

The rating of FluentCloud is 4.6 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses FluentCloud?

Customers of the software include businesses of all sizes and a diverse range of types. It can be used in a variety of major industries including banking and finance, legal services, education, technology and IT services, and others. Some notable clients of the software include Cruise Vacations Inc, Advanced Insurance Managers LLC, and others.

Is it easy to use?

Yes, FluentCloud makes it fairly easy to use. This product is user friendly and intuitive.

Is FluentCloud cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access FluentCloud on your mobile/smart phone.

Is FluentCloud the best VoIP system?

FluentCloud is ranked 77 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers 3-way calling for holding conference calls on the desk phone without dialing into a conference bridge. Other call related features include area code matching, auto-attendant, call forwarding, call groups, call park, call transfers, call queues, call waiting, call ID blocking, music on hold, voicemail to email, hot desking, and others.

FluentCloud offers administrative web portal in addition to user portal and live queues. It also offers integration with a variety of third party systems including ZOHO, Zendesk, Quickbase, SugarCRM, and others. Other capabilities include call detail reports, key press reports, toll-free numbers, number porting, call recording, overhead paging, and others.

What are FluentCloud's pros? (3 Pros)

  • There are many features available at an affordable cost
  • FluentCloud is flexible since it allows remote communications
  • Customer care and customer support are always available

What are FluentCloud's cons? (1 cons)

  • Allows only one week of call recording

Who are their main alternatives?

The two major competitors of FluentCloud are VCC Live and Cloudtalk. While FluentCloud is both cloud-based and on-premise, VCC is just cloud-based. VCC is designed for use in small-sized businesses and medium-sized businesses while FluentCloud is designed to work in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.

FluentCloud provides users with a blended call center a feature that is lacking in VCC. Based on the available online reviews, FluentCloud has ratings of 4.7 while VCC has ratings of 4.5. Unlike FluentCloud, which is both cloud-based and on-premise, Cloudtalk is a cloud-based solution.

Cloudtalk is designed to work in businesses which are small in sizes and medium-sized businesses whereas FluentCloud is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large enterprises. Based on the present online reviews, FluentCloud has ratings of 4.7 while Cloudtalk stands at 4.6. FluentCloud can support business growth more than Cloudtalk since it is both cloud-based as well as on-premise.

What is the cost of FluentCloud?

The cost of license starts at $20 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for FluentCloud. You can also find here pricing information from FluentCloud's website.

What should you ask FluentStream Technologies during a demo session? (65 questions)

Schedule a demo with FluentCloud and access 65 must ask questions for the vendor while watching FluentCloud in action. Visit the vendor's website here.

Where FluentCloud is used?

FluentCloud is designed to work effectively in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Business across various industries such as manufacturing, construction, and insurance among others.

List of categories

CRM

FluentCloud Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.