FluentStream Call Center Review - why 4.6 stars?

Shlomi Lavi / updated: Sep 29, 2022

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What is FluentStream Call Center?

FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.

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Who is it best for?

Most of the clients of FluentStream Call Center engage in small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises harnessing the services from IT, web and data hosting and related information service sectors, mainly with contact center management.

Main features and functionalities

The core features of FluentStream Call Center include recording of inbound/outbound calls for select extensions, setting up complex routes to accommodate your business needs, has WebPhone that turns the browser in phone, FluentCloud Live Manager, integration with Zendesk, Freshdesk and other tickets systems, checking voicemails anywhere on the FluentCloud platform, Voice Mail Drop, Voice Mail Transcription, Skills-based routing, Conference Bridge. Video Conference w/ Screen sharing, Click-to-Call, Hot Desking, Call Flip, Dynamic Agents, Static Agents, Zip Code Routing, Area Code Routing. Find me/Follow me, advanced Call Center Management functionality, custom integrations with CRM, extensive call center management features for support teams, Auto-Attendant, Time Conditions, Internet Fax, Escape the Queue, Queue Call Back, SMS Messaging, Message Blaster, Virtual Extensions, workflow notifications, Virtual Extensions and local number dialling.

What is the actual cost?

The cost of license starts at $20 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FluentStream Call Center. You can also find here pricing information from FluentStream Call Center's website.

How it stacks up?

Access a head to head analysis of FluentStream Call Center vs alternative software solutions.

Frequently Asked Questions (FAQs)