FocalScope Review - why 5 stars?

FocalScope Review
ITQlick Score: 84/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> FocalScope review
Ranking:Ranked 23 out of 210 Help Desk systems
Company: FocalScope Ltd
Pricing: starts at $9 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: FocalScope pricing, FocalScope alternatives
Shlomi LaviShlomi Lavi / updated: May 30, 2022

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What is FocalScope?

FocalScope is a web-based help desk software that enables agents to diversify their communication channels for customers and derive data from customer interactions. It also allows them to manage a shared email ticketing system and carry out team performance measurements using Service-Level Agreements. Organizations can leverage these features to maintain omnichannel customer support to improve customer service.

The software highlight features include reporting & dashboard, threaded email conversations, smart email signatures, and agent console. FocalScope is a privately-owned Information Technology & Services company founded in 2005; it has its main office in Singapore, with other USA and Denmark offices. The company currently has a workforce of 10-50.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

FocalScope pricing information includes Small Cloud, Cloud, On-Premise packages, and Phone System. The Small Cloud plan starts at $9 per month for each agent; it contains 2 Agent/email addresses support, 2GB storage, and email ticketing.

The Cloud plan goes for $39 a month per agent, featuring unlimited email addresses support, 30/60/90GB storage options, and a customer portal. Furthermore, the On-Premise subscription has a cost price of $39 a month per agent; it includes unlimited GB storage, 24/7 support, and multibrand support.

Lastly, the Phone System pricing, which features Multiple Phone Lines, Multi-Country Support, and 24/7 support, is available on request.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FocalScope. You can also find here pricing information from FocalScope's website.

Pros

  • The software can forward reports to email in spreadsheet format
  • Users can perform campaign quality checks first-hand within the software
  • FocalScope can handle text comments to a call
  • It supports two-way SMS

Cons

  • The software does not have a virtual assistant function as of yet
  • Its on-premise version is only based on Microsoft SQL for now

How it stacks up?

Access a head to head analysis of FocalScope vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
FocalScope
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
26
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

FocalScope is ranked 23 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of FocalScope is 5 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, FocalScope makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access FocalScope on your mobile/smart phone.

What should we ask during a demo session?

Differences between FocalScope and alternatives?

The most popular alternatives to FocalScope in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - FocalScope VS Help Desk Software alternatives.

Is FocalScope right for you or your business?

The software is appropriate for small, medium, and large businesses from across various industries. Furthermore, courier service companies, travel agencies, project managers, and customer service chiefs would find the software useful for their operations. FolkeFerie, Uhrenholt, TopTours, and MediaCorp are some of the software notable customers.

List of categories

Automatic Call Distribution (ACD)
Banking CRM
Casino CRM
Complaint Management
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.