FocalScope Review - why 5 stars?

Shlomi Lavi / updated: May 30, 2022

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What is FocalScope?

FocalScope is a web-based help desk software that enables agents to diversify their communication channels for customers and derive data from customer interactions. It also allows them to manage a shared email ticketing system and carry out team performance measurements using Service-Level Agreements. Organizations can leverage these features to maintain omnichannel customer support to improve customer service.

The software highlight features include reporting & dashboard, threaded email conversations, smart email signatures, and agent console. FocalScope is a privately-owned Information Technology & Services company founded in 2005; it has its main office in Singapore, with other USA and Denmark offices. The company currently has a workforce of 10-50.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

FocalScope pricing information includes Small Cloud, Cloud, On-Premise packages, and Phone System. The Small Cloud plan starts at $9 per month for each agent; it contains 2 Agent/email addresses support, 2GB storage, and email ticketing.

The Cloud plan goes for $39 a month per agent, featuring unlimited email addresses support, 30/60/90GB storage options, and a customer portal. Furthermore, the On-Premise subscription has a cost price of $39 a month per agent; it includes unlimited GB storage, 24/7 support, and multibrand support.

Lastly, the Phone System pricing, which features Multiple Phone Lines, Multi-Country Support, and 24/7 support, is available on request.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FocalScope. You can also find here pricing information from FocalScope's website.

Pros

• The software can forward reports to email in spreadsheet format
• Users can perform campaign quality checks first-hand within the software
• FocalScope can handle text comments to a call
• It supports two-way SMS

Cons

• The software does not have a virtual assistant function as of yet
• Its on-premise version is only based on Microsoft SQL for now

How it stacks up?

Access a head to head analysis of FocalScope vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is FocalScope right for you or your business?

The software is appropriate for small, medium, and large businesses from across various industries. Furthermore, courier service companies, travel agencies, project managers, and customer service chiefs would find the software useful for their operations. FolkeFerie, Uhrenholt, TopTours, and MediaCorp are some of the software notable customers.