FocalScope Review

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Last updated: Nov 20, 2020

FocalScope Review

ITQlick rating
(5/5)

Starting from $9 per user/month

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordabl...

  • Categories (4/26):

    • Automatic Call Distribution (ACD)
    • Banking CRM
    • Casino CRM
    • Complaint Management

Shlomi Lavi / updated: Nov 20, 2020

What is FocalScope Used For?

FocalScope is a web-based help desk software that enables agents to diversify their communication channels for customers and derive data from customer interactions. It also allows them to manage a shared email ticketing system and carry out team performance measurements using Service-Level Agreements. Organizations can leverage these features to maintain omnichannel customer support to improve customer service.

The software highlight features include reporting & dashboard, threaded email conversations, smart email signatures, and agent console. FocalScope is a privately-owned Information Technology & Services company founded in 2005; it has its main office in Singapore, with other USA and Denmark offices. The company currently has a workforce of 10-50.

Average Rating -

The rating of FocalScope is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

FocalScope 4 Pros

  • The software can forward reports to email in spreadsheet format
  • Users can perform campaign quality checks first-hand within the software
  • FocalScope can handle text comments to a call
  • It supports two-way SMS

FocalScope 2 Cons

  • The software does not have a virtual assistant function as of yet
  • Its on-premise version is only based on Microsoft SQL for now

Competitors & Alternatives

Popular Alternatives to FocalScope: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync.

FocalScope Pricing Information

The cost of license starting from $9 per user/month. The Help Desk experts at ITQlick has reviewed FocalScope pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching FocalScope in action

Is it the right software for you?

The software is appropriate for small, medium, and large businesses from across various industries. Furthermore, courier service companies, travel agencies, project managers, and customer service chiefs would find the software useful for their operations. FolkeFerie, Uhrenholt, TopTours, and MediaCorp are some of the software notable customers.

FocalScope Categories

Automatic Call Distribution (ACD)
Banking CRM
Casino CRM
Complaint Management
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM

Specifications

Company:
Address: USA
Website:https://www.focalscope.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

FocalScope Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
FocalScope
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Hosting
On premise and Cloud
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review