FocalScope Review - why 5 stars?

FocalScope Review
ITQlick Score: 84/100
ITQlick Rating: (5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> FocalScope
Ranking:Ranked 21 out of 207 Help Desk systems
Company: FocalScope Ltd
Pricing: starts at $9 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: FocalScope pricing, FocalScope alternatives

Shlomi LaviShlomi Lavi / updated: Nov 20, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is FocalScope?

FocalScope is a web-based help desk software that enables agents to diversify their communication channels for customers and derive data from customer interactions. It also allows them to manage a shared email ticketing system and carry out team performance measurements using Service-Level Agreements. Organizations can leverage these features to maintain omnichannel customer support to improve customer service.

The software highlight features include reporting & dashboard, threaded email conversations, smart email signatures, and agent console. FocalScope is a privately-owned Information Technology & Services company founded in 2005; it has its main office in Singapore, with other USA and Denmark offices. The company currently has a workforce of 10-50.

What is FocalScope rating? ()

The rating of FocalScope is 5 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are FocalScope's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is FocalScope the best Help Desk?

FocalScope is ranked 21 out of 207 software in their category (Help Desk systems).

What are FocalScope's pros? (4 Pros)

  • The software can forward reports to email in spreadsheet format
  • Users can perform campaign quality checks first-hand within the software
  • FocalScope can handle text comments to a call
  • It supports two-way SMS

What are FocalScope's cons? (2 cons)

  • The software does not have a virtual assistant function as of yet
  • Its on-premise version is only based on Microsoft SQL for now

Who are their main alternatives?

Popular alternatives to FocalScope: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of FocalScope?

FocalScope pricing information includes Small Cloud, Cloud, On-Premise packages, and Phone System. The Small Cloud plan starts at $9 per month for each agent; it contains 2 Agent/email addresses support, 2GB storage, and email ticketing.

The Cloud plan goes for $39 a month per agent, featuring unlimited email addresses support, 30/60/90GB storage options, and a customer portal. Furthermore, the On-Premise subscription has a cost price of $39 a month per agent; it includes unlimited GB storage, 24/7 support, and multibrand support.

Lastly, the Phone System pricing, which features Multiple Phone Lines, Multi-Country Support, and 24/7 support, is available on request.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for FocalScope

What should you ask FocalScope Ltd during a demo session? (65 questions)

Schedule a demo with FocalScope and access 65 must ask questions for the vendor while watching FocalScope in action. Visit the vendor's website here.

Is it the right software for you?

The software is appropriate for small, medium, and large businesses from across various industries. Furthermore, courier service companies, travel agencies, project managers, and customer service chiefs would find the software useful for their operations. FolkeFerie, Uhrenholt, TopTours, and MediaCorp are some of the software notable customers.

FocalScope's list of categories:

Automatic Call Distribution (ACD)
Banking CRM
Casino CRM
Complaint Management
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Mobile CRM
Pharmaceutical CRM
Real Estate CRM

FocalScope Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
FocalScope
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Functionality
26
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.