Freshdesk Review - why 4.5 stars?

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations. Ticketing helps the track customers’ conversations by turning them into tickets. The collaboration tool helps the user collaborate with team members from across the organization.

The self-service portal enables the customers find solutions faster and empowers agents with the right knowledge. Automations help the user streamline the help-desk and support process. Reporting and analytics enables the user generate reports that can help the track help desk productivity, customer experience and make data-driven decisions.

Freshworks was founded in 2010 in the US as Freshdesk and rebranded as Freshwork in 2017. It has made user to deliver better customer service.

The rating of Freshdesk is 4.5 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. From the time it was open commercially, Freshdesk has been able to grow its long list of satisfied customers. In fact, it has a client in almost every country. Among these are Goodreads, Hugo Boss, Pearson, Truecaller and Stanford, to name a few. If you notice, these brands are from various industries, which only shows how versatile Freshdesk is.

Freshdesk is ranked 1 out of 207 software in their category (Help Desk systems).

Every business needs customers for making a profit, implying that attracting, growing and retaining a robust customer base is a key necessity. These tasks are not easy and requires a dedicated team and the help of technology to systematically handle the same objectives. This could be in the form of a software solution that handles customer information through feedback and requests.

Freshdesk is easy to use, and offers affordable pricing and full featured packages. Its main features include a helpdesk ticketing system, time tracking, customer support and knowledge base. Through a user-friendly program, customer management is made easy and strategic by Freshdesk. The time saved allows you to focus on other aspects of your business that are equally important.

Key Features of Freshdesk:

Simple, fast setup.

Multi-channel support - email, phone, chat, social and more

Self service portal to help your customers help themselves

Community portal to engage your biggest fans Multiproduct support for your global company

Multi-language & multi-time zone support Integration with Google Apps, Salesforce, SugarCRM, and more

Surveys to measure customer satisfaction

Smart automations to save your agents time Integrated game mechanics to motivate your agents Insights and powerful reports about your help desk

The two main competitors of Freshdesk include Salesforce Essentials and Live Agent. Salesforce Essentials is a cloud based help-desk solution that offers customer service, marketing automation, analytics and application development as integrated services just like Freshdesk.

Salesforce Essential is a product of Marc Benioff and it was founded in 1999 and based in San Francisco, California whereas Freshdesk is a product of Freshworks which was founded in 2010 and based in the United States. Salesforce Essentials offers support online and during the business hours but Freshdesk offers support services online and via a 24/7 live rep.

Live Agent is also a cloud based call-center solution which is similar to Freshdesk. Both Live Agent and FreshDesk are offered in English language only. LiveAgent was founded in 2004 by QualityUnit in Slovakia but Freshdesk is a product of Freshworks which was founded in 2010 and based in the United States.

Both Freshdesk and LiveAgent caters to medium, large and small enterprises.LiveAgent offers support online and via a 24/7 live rep while Freshdesk offers support services online and via a 24/7 live rep.

Schedule a demo with Freshdesk and access 65 must ask questions for the vendor while watching Freshdesk in action. Visit the vendor's website here.