Freshdesk - Top 13 Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Best for SMBs
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
Best for Enterprise
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Growing
JIRA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per user/month
Functionality
10
Review
Free version
Agent.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
79/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$0.05 per month
Functionality
3

Freshdesk top competitors and alternatives in 2021

Shlomi LaviShlomi Lavi / updated: Jul 14, 2020

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Freshdesk Review
ITQlick Score: 94/100
ITQlick Rating: (4.5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Freshdesk -> Freshdesk alternatives
Ranking:Ranked 1 out of 207 Help Desk systems
Company: FRESHDESK INC.
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Freshdesk review, Freshdesk pricing

Freshdesk is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Freshdesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are Freshdesk main alternatives?

Here are the top 4 alternatives to Freshdesk that are worth checking out: Zoho Desk for SMBs, Desk-com for large size business, JIRA Service Desk for growing companies, and Agent.ai Software for startups and SMBs.

1. Zoho Desk - Best for SMBs

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Freshdesk

2. Desk-com - Best for Large Business

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Freshdesk with a score of 2.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Freshdesk

3. JIRA Service Desk - Best for Growing Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Freshdesk, both with a pricing score of 2.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Freshdesk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is an alternative Help Desk software, Agent.ai Software used on the cloud, Freshdesk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than Freshdesk with a score of 2.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features).

Compare head to head: Agent.ai Software Vs Freshdesk

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Freshdesk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Freshdesk with a score of 2.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Freshdesk

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Freshdesk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Freshdesk

7. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, Freshdesk can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($15 per user/month) as Freshdesk, both with a pricing score of 2.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs Freshdesk

8. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. TeamSupport is considered same cost to implement ($50 per user/month) as Freshdesk, both with a pricing score of 2.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs Freshdesk

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Freshdesk can be used on-premises and on the cloud. OnTime Help Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features).

Compare head to head: OnTime Help Desk Vs Freshdesk

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Freshdesk can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered more expensive to implement than Freshdesk with a score of 2.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features).

Compare head to head: AffinityLive Sync Vs Freshdesk

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. devContact is considered same cost to implement (Pricing not available) as Freshdesk, both with a pricing score of 2.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features).

Compare head to head: devContact Vs Freshdesk

12. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Freshdesk can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered more expensive to implement than Freshdesk with a score of 2.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features).

Compare head to head: Deskero Vs Freshdesk

13. OTRS

OTRS is an alternative Help Desk software, OTRS installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. OTRS, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

OTRS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (OTRS offers 5 main features).

Compare head to head: OTRS Vs Freshdesk


Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.