Freshdesk - Top 8 Alternatives

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Last updated: Nov 16, 2019

Freshdesk Competitors

ITQlick rating
(4.5/5)

Starting from $19 per user/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

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    • Call Monitoring
    • Banking CRM
    • Call Center
    • Casino CRM
    • Complaint Management

Freshdesk top competitors and alternatives for 2020

Freshdesk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Freshdesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Freshdesk that are worth checking out: Zoho Desk for SMBs, Desk-com for large size business, JIRA Service Desk for low budget companies, and Agent.ai Software for starting businesses and freelancers.

1. Zoho Desk - Best for SMBs

Zoho Desk is a leading Help Desk software designed for for small and medium size business, Zoho Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2. Zoho Desk published pricing is $12 per user/month.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Freshdesk

2. Desk-com - Best for Large Business

Desk-com is a leading Help Desk software designed for for large size business, Desk-com installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Freshdesk with a score of 2. Desk-com published pricing is $25 per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Freshdesk

3. JIRA Service Desk - Best for Low Budget Companies

JIRA Service Desk is a leading Help Desk software designed for for low budget, JIRA Service Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Freshdesk, both with a pricing score of 2. JIRA Service Desk published pricing is $10 per user/month.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Freshdesk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Agent.ai Software used on the cloud, Freshdesk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than Freshdesk with a score of 2. Agent.ai Software published pricing is $0.05 per month.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features).

Compare head to head: Agent.ai Software Vs Freshdesk

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, Freshdesk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Freshdesk with a score of 2. FuseDesk published pricing is $97 per user/month.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Freshdesk

6. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, Freshdesk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2. Integria IMS published pricing is $102 per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Freshdesk

7. TeamSupport

TeamSupport is a leading Help Desk software designed for if you want to consider another good alternative, TeamSupport installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. TeamSupport is considered same cost to implement ($20 per user/month) as Freshdesk, both with a pricing score of 2. TeamSupport published pricing is $20 per user/month.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs Freshdesk

8. Freshservice

Freshservice is a leading Help Desk software designed for if you want to consider another good alternative, Freshservice used on the cloud, Freshdesk can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($19 per user/month) as Freshdesk, both with a pricing score of 2. Freshservice published pricing is $19 per user/month.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs Freshdesk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Low budget
JIRA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
Free version
Agent.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$0.05 per month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review