Top Freshdesk Competitors in 2020

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Last updated: Nov 16, 2019

Freshdesk Competitors

ITQlick rating
(4.5/5)

Starting from $19 Per month/user

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

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Freshdesk top competitors and alternatives for 2020

Freshdesk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Freshdesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Freshdesk that are worth checking out: SolarWinds for SMBs, Zoho Desk for large size business, Zendesk for low budget companies, and Mhelpdesk for starting businesses and freelancers.

1. SolarWinds - best for SMBs

SolarWinds is a leading Help Desk software designed for for small and medium size business, SolarWinds used on the cloud, Freshdesk can be used on-premises and on the cloud. SolarWinds, with a pricing score of 4.2 is considered more expensive to implement than Freshdesk with a score of 2. SolarWinds published pricing is $800 Per year/user.

SolarWinds is rated 5 stars by ITQlick experts, both software products offer a good range of features (SolarWinds offers 38 main features).

Compare head to head: SolarWinds Vs SolarWinds

2. Zoho Desk - best for enterprise

Zoho Desk is a leading Help Desk software designed for for large size business, Zoho Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2. Zoho Desk published pricing is $12 Per month/user.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Zoho Desk

3. Zendesk - best for low budget

Zendesk is a leading Help Desk software designed for for low budget, Zendesk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Zendesk is considered same cost to implement ($29 Per month/user) as Freshdesk, both with a pricing score of 2. Zendesk published pricing is $29 Per month/user.

Zendesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Zendesk offers 37 main features).

Compare head to head: Zendesk Vs Zendesk

4. Mhelpdesk - best for no budget :)

Mhelpdesk is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Mhelpdesk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Mhelpdesk, with a pricing score of 6 is considered more expensive to implement than Freshdesk with a score of 2. Mhelpdesk published pricing is $169 Per month.

Mhelpdesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Mhelpdesk offers 40 main features).

Compare head to head: Mhelpdesk Vs Mhelpdesk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Low budget
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Free version
Mhelpdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$169 Per month
Hosting
On premise and Cloud
Functionality score
40
Fit small business
Fit medium business
Fit large business
Software review