Freshdesk - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Nov 09, 2021

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Freshdesk competes with other help desk systems like Zendesk Support Suite, Zoho desk, and TeamSupport. We will compare these help desk systems in some specific aspects below.
  • Functionality: Freshdesk offers features like Ticketing, Collaborations, Automations, Help Widget, Reporting and Analytics, Security, Integrations, etc. Compared to its alternatives, Zendesk shares similar features with Freshdesk like Ticketing, automation, help center, etc. Zendesk offers routing & intelligence, and knowledge management which is lacking in Freshdesk and Zoho desk. Zoho desk offers Omnichannel, which is available in Freshdesk. Zoho desk offers extensibility and customization, which is lacking in Zendesk.
  • Customers/Industries: Freshdesk targets Retail & E-commerce, Travel & Hospitality, Software & IT, Online-first, etc. Customers like Hamleys, Big Bus, and Pearson use Freshdesk. Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, and Telecommunications. Customers using Zendesk are Baublebar, 99designs, AdSlot, and MODSY. Zoho desk targets Education, E-commerce, Telecom, Finance, Hospitality, IT/ITES Services, Insurance, and SaaS. Teams at Daimler, McAfee, Essilor, and Lycamobile use Zoho desk. TeamSupport has customers like NBA, American lung association, Teladoc, Comcast, etc.
  • Cost: Freshdesk Starts at $15 per agent/month (billed annually) and $18 per agent/month billed monthly. The license cost information for TeamSupport is unavailable on its official website. Zoho desk starts at $12 billed annually and $18 billed monthly. Zendesk starts From $19 per agent/month billed annually. According to ITQlick expert cost research, Freshdesk is cost-rated at 1/5, which means it is a low-cost help desk software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost.
  • Cloud-based/On-premise: Freshdesk and all its alternatives are cloud-based.
  • Popularity: Freshdesk (2010) is a privately held company and trusted by 50,000+ businesses in 120+ countries where customers are served. Zendesk (2007) is publicly traded on the NYSE under the ZEN symbol. With over 160,000 businesses using its help desk system solutions. Zoho desk (now Zoho cooperation) is privately held, with over 50,000 businesses worldwide using its services.
  • Support: Freshdesk and all its close alternatives share similar support channels like email/help desk, FAQs/forum, a knowledge base, phone support, and chat. Freshdesk, Zendesk, and Zoho desk offer 24/7 live rep, which is unavailable in TeamSupport.

2021's Top Freshdesk Alternatives

Here are the top 4 alternatives to Freshdesk that are worth checking out: Zoho Desk for SMBs, Desk-com for large size business, JIRA Service Desk for growing companies, and Agent.ai Software for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for SMBs
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Best for Enterprise
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Growing
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review
Free version
Agent.ai
ITQlick rating
3.6/5
Score
79/100
Pricing
3.4/10
License pricing
$0.05 per month
Functionality
3

1. Zoho Desk - Best for SMBs

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features). compare head to head: Zoho Desk Vs Freshdesk

2. Desk-com - Best for Large Business

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Freshdesk with a score of 2.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features). compare head to head: Desk-com Vs Freshdesk

3. JIRA Service Desk - Best for Growing Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Freshdesk, both with a pricing score of 2.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features). compare head to head: JIRA Service Desk Vs Freshdesk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is an alternative Help Desk software, Agent.ai Software used on the cloud, Freshdesk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than Freshdesk with a score of 2.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features). compare head to head: Agent.ai Software Vs Freshdesk

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Freshdesk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Freshdesk with a score of 2.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features). compare head to head: FuseDesk Vs Freshdesk

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Freshdesk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features). compare head to head: Integria IMS Vs Freshdesk

7. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. TeamSupport is considered same cost to implement ($50 per user/month) as Freshdesk, both with a pricing score of 2.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features). compare head to head: TeamSupport Vs Freshdesk

8. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, Freshdesk can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($19 per user/month) as Freshdesk, both with a pricing score of 2.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features). compare head to head: Freshservice Vs Freshdesk

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Freshdesk can be used on-premises and on the cloud. OnTime Help Desk, with a pricing score of 4 is considered more expensive to implement than Freshdesk with a score of 2.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features). compare head to head: OnTime Help Desk Vs Freshdesk

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Freshdesk can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered more expensive to implement than Freshdesk with a score of 2.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features). compare head to head: AffinityLive Sync Vs Freshdesk

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. devContact is considered same cost to implement (Pricing not available) as Freshdesk, both with a pricing score of 2.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features). compare head to head: devContact Vs Freshdesk

12. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Freshdesk can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered more expensive to implement than Freshdesk with a score of 2.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features). compare head to head: Deskero Vs Freshdesk

13. Kaseya VSA

Kaseya VSA is an alternative Help Desk software, Kaseya VSA installed on-premises or used cloud based, Freshdesk can be used on-premises and on the cloud. Kaseya VSA is considered same cost to implement ($1,100 per year) as Freshdesk, both with a pricing score of 2.

Kaseya VSA is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Kaseya offers 7 main features). compare head to head: Kaseya VSA Vs Freshdesk

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.