Freshservice Review - why 4.5 stars?

Shlomi Lavi / updated: Jul 07, 2022

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What is Freshservice?

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.

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Who is it best for?

Customers of the software include businesses of all sizes and types. Major industries where it has been deployed include consulting services, retail and wholesale, financial services, healthcare and hospitality, education, government, and others. Some major clients of the software include UNICEF, Carlson Companies Inc, and Goodreads etc.

Main features and functionalities

Freshservice features compliance services of contract management, software monitoring, purchase order tracking, vendor management, and warranty lookup. Asset management services of the software include asset tagging, automatic asset discovery, hardware inventory management, location tracking, relationship management, and software inventory management.

Service management capabilities offered by the software include client management, knowledge base, problem management, self service web portal, service catalog, and task management. The software features customizable dashboards and custom reports builder with support for API. It also offers support for the creation of scheduled reports and template reports.

What is the actual cost?

Freshservice pricing is based on its subscription plans: Starter, Growth, Pro, and Enterprise. Pricing is billed monthly or annually per agent, and there is a free trial offer for new users.

• Freshservice Starter pricing starts at $19/month, billed annually, or $29/month, billed monthly, and has features such as incident management, knowledge base, etc.
• Freshservice Growth pricing starts at $49 per month, billed annually, or $59 per month, billed monthly. The plan has all Starter features plus a service catalog, on-call management, etc.
• Freshservice Pro pricing starts at $89 per month, billed annually, or $109 per month, billed monthly, and it covers all Growth features plus problem management, change management, etc.
• Freshservice Enterprise pricing starts at $109 per month, billed annually, or $129 per month, billed monthly, and it covers all Pro features plus Freddy Agent Assist, sandbox, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Freshservice. You can also find here pricing information from Freshservice's website.

Pros

• Freshservice is a feature-rich help desk software
• The platform is relatively easy to use and learn
• Freshservice has a powerful and automated knowledge base feature

Cons

• The asset management features on Freshservice are somewhat limited
• The search functionality is not as intuitive as required

How it stacks up?

Access a head to head analysis of Freshservice vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Freshservice right for you or your business?

Freshservice is a cloud-based help desk solution for HR, finance, legal, facilities, and marketing teams in the hi-tech, education, financial services, and healthcare industries. The software is highly scalable and suitable for small, midsize, and enterprise customer service teams.