Freshservice Review - why 4.5 stars?

Freshservice Review
ITQlick Score: 87/100
ITQlick Rating: (4.5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Freshservice
Ranking:Ranked 8 out of 207 Help Desk systems
Company: FRESHDESK INC.
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Freshservice pricing, Freshservice alternatives

Shlomi LaviShlomi Lavi / updated: Aug 11, 2020

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What is Freshservice?

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.

What is Freshservice rating? ()

The rating of Freshservice is 4.5 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Freshservice's typical customers?

Customers of the software include businesses of all sizes and types. Major industries where it has been deployed include consulting services, retail and wholesale, financial services, healthcare and hospitality, education, government, and others. Some major clients of the software include UNICEF, Carlson Companies Inc, and Goodreads etc.

Is Freshservice the best Help Desk?

Freshservice is ranked 8 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

Freshservice features compliance services of contract management, software monitoring, purchase order tracking, vendor management, and warranty lookup. Asset management services of the software include asset tagging, automatic asset discovery, hardware inventory management, location tracking, relationship management, and software inventory management.

Service management capabilities offered by the software include client management, knowledge base, problem management, self service web portal, service catalog, and task management. The software features customizable dashboards and custom reports builder with support for API. It also offers support for the creation of scheduled reports and template reports.

Who are their main alternatives?

Popular alternatives to Freshservice: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.

What is the cost of Freshservice?

The cost of license starts at $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Freshservice

What should you ask FRESHDESK INC. during a demo session? (65 questions)

Schedule a demo with Freshservice and access 65 must ask questions for the vendor while watching Freshservice in action.

Freshservice's list of categories:

Dashboards & KPIs
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Web Collaboration
Real Estate CRM

Freshservice's list of features:

Email integration
Asset Management
Billing and Invoicing
Contract Management
Customer Survey
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Freshservice Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Freshservice
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
34
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.