Freshservice - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Jun 05, 2021

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Freshservice is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Freshservice has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

2021's Top Freshservice Alternatives

Here are the top 4 alternatives to Freshservice that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for growing companies, and JIRA Service Desk for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Freshservice
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
34
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Growing
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Free version
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, Freshservice can be used on the cloud. Freshdesk is considered same cost to implement ($15 per user/month) as Freshservice, both with a pricing score of 2.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs Freshservice

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, Freshservice can be used on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Freshservice with a score of 2.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Freshservice

3. Desk-com - Best for Growing Companies

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, Freshservice can be used on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Freshservice with a score of 2.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Freshservice

4. JIRA Service Desk - Best for NO Budget or Start up Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Freshservice can be used on the cloud. JIRA Service Desk is considered same cost to implement ($10 per user/month) as Freshservice, both with a pricing score of 2.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Freshservice

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Freshservice can be used on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Freshservice with a score of 2.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Freshservice

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Freshservice can be used on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Freshservice with a score of 2.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Freshservice

7. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Freshservice can be used on the cloud. TeamSupport is considered same cost to implement ($50 per user/month) as Freshservice, both with a pricing score of 2.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs Freshservice

8. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Freshservice can be used on the cloud. OnTime Help Desk, with a pricing score of 4 is considered more expensive to implement than Freshservice with a score of 2.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features).

Compare head to head: OnTime Help Desk Vs Freshservice

9. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Freshservice can be used on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered more expensive to implement than Freshservice with a score of 2.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features).

Compare head to head: AffinityLive Sync Vs Freshservice

10. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Freshservice can be used on the cloud. Deskero, with a pricing score of 3.6 is considered more expensive to implement than Freshservice with a score of 2.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features).

Compare head to head: Deskero Vs Freshservice

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Freshservice can be used on the cloud. devContact is considered same cost to implement (Pricing not available) as Freshservice, both with a pricing score of 2.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features).

Compare head to head: devContact Vs Freshservice

12. SAP Cloud for Service

SAP Cloud for Service is an alternative Help Desk software, SAP Cloud for Service installed on-premises or used cloud based, Freshservice can be used on the cloud. SAP Cloud for Service is considered same cost to implement ($5 per month) as Freshservice, both with a pricing score of 2.

SAP Cloud for Service is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (SAP offers 4 main features).

Compare head to head: SAP Cloud for Service Vs Freshservice

13. OTRS

OTRS is an alternative Help Desk software, OTRS installed on-premises or used cloud based, Freshservice can be used on the cloud. OTRS, with a pricing score of 4 is considered more expensive to implement than Freshservice with a score of 2.

OTRS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (OTRS offers 5 main features).

Compare head to head: OTRS Vs Freshservice

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.