FullStory Review - why 4.6 stars?

FullStory Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 2.2/10 - low cost
Category: Customer Experience Management -> FullStory review
Ranking:Ranked 6 out of 22 Customer Experience Management systems
Company: FullStory
Pricing: starts at $899 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: FullStory pricing, FullStory alternatives
Shlomi LaviShlomi Lavi / updated: Jul 18, 2022

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What is FullStory?

FullStory is a customer experience management software that helps businesses see their customers interactivity and reaction to their apps or sites. With the software custom and enterprise-level dashboards, users can calculate and track vital business KPIs like average order value or conversion rate. FullStory also helps bring digital teams together, allowing them to share sessions, making notes, and pair visualizations with networks.

Notifications and reminders are automatically sent to users with this software, alerting them on major events, including new user peaks and user behavior anomalies. Some significant features of this software include session replay, event funnels, frustration signals, and data exports.

FullStory was founded in 2014 by a group of former Googlers. The company is headquartered in Atlanta, Georgia, United States with about 201-500 employees.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $899 per license. ITQlick pricing score is 2.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for FullStory. You can also find here pricing information from FullStory's website.

Pros

  • FullStory makes it easy for users to filter out sessions
  • It allows businesses to analyze customer experience
  • The software provides a view for businesses to track customer behavior once a new product is released
  • FullStory allows users to look for errors and hitches on their websites

Cons

  • Sometimes, the software can be a bit slow
  • It is expensive

How it stacks up?

Access a head to head analysis of FullStory vs alternative software solutions.
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FullStory
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4.6/5
Score
82/100
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2.2/10
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$899 per license
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Pega CRM
ITQlick rating
3.8/5
Score
87/100
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4.8/10
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$90 per user/month
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Chordiant Vs FullStory
Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12
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Gainsight Vs FullStory
InMoment...
ITQlick rating
3.1/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
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3
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InMoment Vs FullStory

Frequently Asked Questions (FAQs)

Is it the best Customer Experience Management system?

FullStory is ranked 6 out of 22 software in their category (Customer Experience Management systems).

How they are rated on ITQlick?

The rating of FullStory is 4.6 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, FullStory makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently FullStory can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between FullStory and alternatives?

The most popular alternatives to FullStory in 2024: Enterprise Feedback, Pega CRM, Gainsight, InMoment Employee Engagement, Contentsquare. Access the complete competitors analysis here - FullStory VS Customer Experience Management Software alternatives.

Is FullStory right for you or your business?

FullStory fits into small, medium, and large-sized businesses across a wide variety of industries. These industries include retail, finance & insurance, travel & hospitality, and telecommunication & media. This software is trusted by several companies, some of which are; JetBlue, Rocket Mortgage, VMWare, and Peloton.

List of categories

Data Analysis Tools
Dashboards & KPIs
Customer Management Module
Process analysis

List of features

Dashboard
Data Analysis Tools
Data analysis

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.