FuseDesk - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 05, 2021

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FuseDesk is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. FuseDesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

2021's Top FuseDesk Alternatives

Here are the top 4 alternatives to FuseDesk that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for growing companies, and JIRA Service Desk for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Growing
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Free version
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, FuseDesk cloud Freshdesk, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features). compare head to head: Freshdesk Vs FuseDesk

2. Zoho Desk - Best for Large Business

Zoho Desk is an alternative Help Desk software, Zoho Desk installed on-premises or used cloud based, FuseDesk cloud Zoho Desk, with a pricing score of 4 is considered less expensive to implement than FuseDesk with a score of 6.4.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features). compare head to head: Zoho Desk Vs FuseDesk

3. Desk-com - Best for Growing Companies

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, FuseDesk cloud Desk-com, with a pricing score of 2.8 is considered less expensive to implement than FuseDesk with a score of 6.4.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features). compare head to head: Desk-com Vs FuseDesk

4. JIRA Service Desk - Best for NO Budget or Start up Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, FuseDesk cloud JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features). compare head to head: JIRA Service Desk Vs FuseDesk

5. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, FuseDesk cloud Integria IMS, with a pricing score of 4 is considered less expensive to implement than FuseDesk with a score of 6.4.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features). compare head to head: Integria IMS Vs FuseDesk

6. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, FuseDesk cloud TeamSupport, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features). compare head to head: TeamSupport Vs FuseDesk

7. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, FuseDesk cloud Freshservice, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features). compare head to head: Freshservice Vs FuseDesk

8. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, FuseDesk cloud OnTime Help Desk, with a pricing score of 4 is considered less expensive to implement than FuseDesk with a score of 6.4.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features). compare head to head: OnTime Help Desk Vs FuseDesk

9. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, FuseDesk cloud AffinityLive Sync, with a pricing score of 3.2 is considered less expensive to implement than FuseDesk with a score of 6.4.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features). compare head to head: AffinityLive Sync Vs FuseDesk

10. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, FuseDesk cloud devContact, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features). compare head to head: devContact Vs FuseDesk

11. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, FuseDesk cloud Deskero, with a pricing score of 3.6 is considered less expensive to implement than FuseDesk with a score of 6.4.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features). compare head to head: Deskero Vs FuseDesk

12. Kaseya VSA

Kaseya VSA is an alternative Help Desk software, Kaseya VSA installed on-premises or used cloud based, FuseDesk cloud Kaseya VSA, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

Kaseya VSA is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Kaseya offers 7 main features). compare head to head: Kaseya VSA Vs FuseDesk

13. SAP Cloud for Service

SAP Cloud for Service is an alternative Help Desk software, SAP Cloud for Service installed on-premises or used cloud based, FuseDesk cloud SAP Cloud for Service, with a pricing score of 2 is considered less expensive to implement than FuseDesk with a score of 6.4.

SAP Cloud for Service is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (SAP offers 4 main features). compare head to head: SAP Cloud for Service Vs FuseDesk

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.