Genesys Contact Centre Review - why 2.8 stars?

Shlomi Lavi / updated: Jul 30, 2022

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What is Genesys Contact Centre?

Genesys Contact Centre is call center software dedicated to provide enhanced business results and meet customers’ expectations through modernization of the users’ processes and infrastructure. It was designed to make the upkeep of the personalized Omni-channel customer experience more efficient.

Who is it best for?

The large customers of Genesys Contact Centre comes from diverse markets in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even larger enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.

Main features and functionalities

Genesys Contact Centre can be deployed on-premise or accessed via web. This solution allows customer agents in handling inbound and outbound communications from several communication channels like email, telephone, Web-chat, fax, SMS and video calls. The software mainly offers multi-channel contact management, interactive voice response (IVR), computer telephony integration (CTI) and automatic call distribution (ACD).

Genesys Contact Centre is call center software dedicated to provide enhanced business results and meet customers’ expectations through modernization of the users’ processes and infrastructure. It was designed to make the upkeep of the personalized Omni-channel customer experience more efficient. Typical Customers The large customers of Genesys Contact Centre comes from diverse markets in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even larger enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management. Features Genesys Contact Centre can be deployed on-premise or accessed via web. This solution allows customer agents in handling inbound and outbound communications from several communication channels like email, telephone, Web-chat, fax, SMS and video calls. The software mainly offers multi-channel contact management, interactive voice response (IVR), computer telephony integration (CTI) and automatic call distribution (ACD). The software also offers contact center virtualization allowing users to resourcefully schedule agents and the whole contact center workforce based on their skill sets and availability in providing optimum performance.

What is the actual cost?

The cost of license starts at $75 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Genesys Contact Centre. You can also find here pricing information from Genesys Contact Centre's website.

How it stacks up?

Access a head to head analysis of Genesys Contact Centre vs alternative software solutions.

Frequently Asked Questions (FAQs)