Getronics Service Desk Review

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Last updated: Nov 16, 2019

Getronics Service Desk Review

ITQlick rating
(4.9/5)

Medium business, Large business

Getronics Service Desk Outsourcing is a cloud-based help desk solution that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.

  • Categories :

    • Service requests

Shlomi Lavi / updated: Nov 16, 2019

What is Getronics Service Desk?

Getronics Service Desk Outsourcing is a cloud-based help desk solution that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. The solution creates an environment where the business owners and management can communicate with their customers. Not only with their customers but also the users can communicate with their employees in the businesses.

The various features offered in Getronics Service Desk Outsourcing include CRM, social media integration, location tracking, and visitors tracking among others. Getronics is the company that develops and distributes Getronics Service Desk Outsourcing. The company is based in ten United States.

Average Rating -

The rating of Getronics Service Desk is 4.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Medium business, Large business.

Features

This software comes with the following features Data Import/Export, Basic Reports, Online Customer Support.

Getronics Service Desk 3 Pros

  • The solution has a friendly price affordable for most people
  • The software is very fast. It does not hang when under a heavy workload
  • Easy to use this solution

Getronics Service Desk 2 Cons

  • The solution is not customizable
  • The solution lacks good customer support

Competitors & Alternatives

The two major competitors of Getronics Service Desk Outsourcing are Hippo CMMS and Fixd. While Getronics Service Desk Outsourcing is a cloud-based solution, Hippo solution is both cloud-based and on-premise. Hippo is designed for use in big businesses including medium-sized businesses, and large enterprises while Getronics Service Desk Outsourcing is designed for use in businesses and all of the sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.

Based on the available online reviews from users, Getronics Service Desk Outsourcing has ratings of 4.0 while Hippo has ratings of 4.4. Unlike Getronics Service Desk Outsourcing, which is a cloud-based solution, Fixd is both cloud-based and on-premise.

While Fixd is designed for use in small-sized businesses and medium-sized businesses, Getronics Service Desk Outsourcing is suitable for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. According to most of the available online reviews, Getronics Service Desk Outsourcing has ratings of 4.0 while Fixd is rated 4.2.

Getronics Service Desk Pricing Information

Getronics Service Desk Outsourcing pricing is average compared to most of the available alternatives in the market. The solution provided numerous features and hence the customers receive their value for money. The price is not shown publicly and the customers have to request for the price from the vendor via email.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Getronics Service Desk in action

Is it the right software for you?

Getronics Service Desk Outsourcing is suitable for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Various industries such as manufacturing, insurance, marketing, and communications can use Getronics Service Desk Outsourcing.

Getronics Service Desk Categories

Service requests

Specifications

Company:
Address: Claude Debussylaan 46, Buitenveldert-West, Amsterdam, The Netherlands
Website:https://www.getronics.com/what-we-do/transformation-platform/smart-work/
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems:

Getronics Service Desk Features

Data Import/Export
Basic Reports
Online Customer Support

Getronics Service Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Getronics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
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UpKeep
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
22
Fit small business
Fit medium business
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FIIX
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
30
Fit small business
Fit medium business
Fit large business
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Hippo
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
MIR-RT
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$5,000 Per license
Hosting
Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review