Getronics Service Desk - Top Competitors (Oct 2022)

Getronics Service Desk Outsourcing Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 5/10 - average cost
Category: Maintenance -> Getronics Service Desk review -> Getronics Service Desk competitors
Ranking:Ranked 17 out of 273 Maintenance systems
Company: Getronics
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Getronics Service Desk review, Getronics Service Desk pricing guide
Shlomi LaviShlomi Lavi / updated: Oct 10, 2022

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Getronics Service Desk vs. Alternatives in 2023

Getronics Service Desk Outsourcing vs. Zendesk IT Service Desk

Getronics and Zendesk offer similar capabilities native to service management outsourcing, including self-help portals, chatbots, asset management, change management, ticket management systems, problem management, messaging tools (voice & SMS), live chat, incident & request management, service desk automation, and omnichannel support. Unlike Getronics, Zendesk offers a knowledge base and prebuilt reports.

Getronics does not disclose its pricing schedule, likewise Zendesk, although the latter offers a free trial. They are cloud-based IT service desk solutions. Getronics serves companies across several industries, including fashion, retail, automotive, healthcare, and finance, while Zendesk powers companies in education, government, media, retail, financial services, and manufacturing.

Getronics and Zendesk are highly scalable for small, medium, and enterprise companies. Getronics records over 1.2 million tickets yearly and has 1.5 million users, while Zendesk has over 160,000 registered customer accounts. They offer support through similar channels, such as live chat, phone, email, and a knowledge base.

Getronics Service Desk Outsourcing vs. SpiceWorks Help Desk

Getronics and SpiceWorks have similar capabilities, such as ticket management systems, self-service portals, asset management, and chatbots. Unlike SpiceWorks, Getronics offers omnichannel support and live chat. They are cloud-based IT service management solutions.

Getronics does not disclose pricing schedules, while SpiceWorks is a free forever solution. Getronics serves companies in various industries, such as manufacturing, retail, fashion, media, automotive, and healthcare, while SpiceWorks caters to the service desk needs of information technology companies.

They are equally scalable solutions for small, midsize, and large-scale organizations. Over 20 million tech buyers use SpiceWorks every three months, while Getronics has more than 1.5 million users and records over 1.2 million tickets yearly. Unlike Getronics, SpiceWorks has a community forum support channel.

Getronics Service Desk Outsourcing vs. ServiceNow

Getronics Service Desk and ServiceNow offer similar capabilities, including change management, problem management, incident & request management, and asset management. Unlike Getronics, ServiceNow offers knowledge management features, agent workspaces, virtual agents, machine learning & artificial intelligence, surveys & assessments, and mobile agents. Getronics supports live chat tools, chatbots, omnichannel communication, and self-help/self-heal portals.

They do not disclose the pricing schedules, and no free trials are available. Getronics has a customer base that includes companies from several industry verticals, including fashion, retail, automotive, healthcare, and finance. ServiceNow targets a similar customer base while serving service providers and companies in energy & utilities, government, education, and telecommunications.

Getronics and ServiceNow are cloud-based IT service management solutions. They are equally scalable solutions for small, medium, and enterprise organizations. Over 7,400 enterprise customers trust ServiceNow, while Getronics has more than 1.5 million users. Unlike Getronics, ServiceNow has a community forum support channel.

Getronics Service Desk alternatives - for small & large Business

Here are the top 4 alternatives to Getronics Service Desk that are worth checking out: FTMaintenance for SMBs, UpKeep for large size business, FIIX CMMS for growing companies, and Asset Bug for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
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Getronic...
ITQlick rating
4.9/5
Score
85/100
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5/10
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Pricing not available
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FTMainte...
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ITQlick rating
3.1/5
Score
85/100
Pricing
5.8/10
License pricing
Has a free version
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.