GoldMine Review - why 3 stars?

Shlomi Lavi / updated: Oct 10, 2022

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What is GoldMine?

GoldMine is a cloud-based and on-premise customer-relationship management software that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large enterprises. The solution is designed in an easy way that helps the users get around the systems easily.

More functionalities are provided in GoldMine including managing sales, marketing of the goods to potential customers, social media connection to help in marketing, and a help desk that allows businesses to communicate with the customers.

The major features provided in GoldMine are social media integration, email marketing, and internal chat integration among others. Ivanti is the company that develops and distributes the GoldMine solution. Founded in the year 1989, Ivanti is based in the United States.

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Who is it best for?

GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes. It can be used in various industries including retail, services, manufacturing, healthcare and more. Some of their customers include Air Animal, AB Orthodontics, Australian Menopause Centre, Eastern Instrumentation Philadelphia and Growth Products, Ltd.

Main features and functionalities

GoldMine can help your business ensure that customer concerns are answer on time. With its KB feature, users can get instant and correct information that they can supply the clients. This in turn can enhance the satisfaction of the customers, as well as prevent them from leaving the company.

The program comes with lead analysis feature that can help determine which marketing campaigns are ideal for specific leads. You can also determine which of the campaigns are successful and which needs to be improved.

GoldMine is integrated with Microsoft Outlook. With this feature, you can access e-mail sent to the CRM program even while logged in on Outlook. Dashboards can also be customized based on the users needs making it more convenient to use. It can also be accessed on mobile so you will be on top of everything even while on the go.

What is the actual cost?

GoldMine offers two types of plans, namely GoldMine Own Your CRM and GoldMine Cloud. Both plans offer basic CRM features. Add-ons are available, and there are no free plans. The pricing details for GoldMine Own Your CRM are undisclosed. GoldMine Cloud pricing starts at $65 per user per month, with a minimum of three users.

ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for GoldMine. You can also find here pricing information from GoldMine's website.

Pros

• GoldMine is a flexible solution that supports cloud and on-premise deployment
• The software has a powerful filtering tool that streamlines contact management and records
• GoldMine supports customization, allowing users to tweak the system to suit unique business needs
• Improves customer satisfaction and prevents cancellation of service or product orders as it makes it possible for users to answer customer concerns immediately and accurately
• Enhances sales and conversion as it comes with easy tracking and management of leads and campaigns

Cons

• GoldMine offers fewer features and is less robust than some of its top competitors
• The platform may be tricky to learn for new users
• While there are several add-ons, you need to pay extra to use and incorporate them on the GoldMine program
• Does not come with leads and sales automation that would automatically follow up on leads and customers, which other applications offer
• GoldMine does not integrate with social media platforms like Twitter, LinkedIn and Facebook

How it stacks up?

Access a head to head analysis of GoldMine vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is GoldMine right for you or your business?

GoldMine is a customer relationship management solution for startups, financial service providers, and enterprise companies across several industry verticals. The software is highly scalable for small, midsize, and large-scale businesses/companies.