GoldMine Review

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Last updated: Aug 15, 2020

GoldMine Review

ITQlick rating
(3/5)

Starting from $55 per month

GoldMine is a cloud-based and on-premise customer-relationship management software that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large ent...

  • Categories (4/18):

    • Homebuilder CRM
    • CRM
    • Call Center
    • Channel Management

Shlomi Lavi / updated: Aug 15, 2020

What is GoldMine Used For?

GoldMine is a cloud-based and on-premise customer-relationship management software that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large enterprises. The solution is designed in an easy way that helps the users get around the systems easily.

More functionalities are provided in GoldMine including managing sales, marketing of the goods to potential customers, social media connection to help in marketing, and a help desk that allows businesses to communicate with the customers.

The major features provided in GoldMine are social media integration, email marketing, and internal chat integration among others. Ivanti is the company that develops and distributes the GoldMine solution. Founded in the year 1989, Ivanti is based in the United States.

Average Rating -

The rating of GoldMine is 3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes. It can be used in various industries including retail, services, manufacturing, healthcare and more. Some of their customers include Air Animal, AB Orthodontics, Australian Menopause Centre, Eastern Instrumentation Philadelphia and Growth Products, Ltd.

Features

GoldMine can help your business ensure that customer concerns are answer on time. With its KB feature, users can get instant and correct information that they can supply the clients. This in turn can enhance the satisfaction of the customers, as well as prevent them from leaving the company.

The program comes with lead analysis feature that can help determine which marketing campaigns are ideal for specific leads. You can also determine which of the campaigns are successful and which needs to be improved.

GoldMine is integrated with Microsoft Outlook. With this feature, you can access e-mail sent to the CRM program even while logged in on Outlook. Dashboards can also be customized based on the user’s needs making it more convenient to use. It can also be accessed on mobile so you will be on top of everything even while on the go.

GoldMine 5 Pros

  • GoldMine is customizable to fit specific business models
  • The solution is very stable and provides many features
  • Flexibility is an option since it comes in a cloud-based and on-premise deployment
  • Improves customer satisfaction and prevents cancellation of service or product orders as it makes it possible for users to answer customer concerns immediately and accurately
  • Enhances sales and conversion as it comes with easy tracking and management of leads and campaigns

GoldMine 2 Cons

  • The price is expensive for most people
  • They use very old data structures

Competitors & Alternatives

The two major competitors of GoldMine are todo.vu and Ai field management. While GoldMine is both cloud-based and on-premise, Todo.vu is only cloud-based. GoldMine is designed for use in businesses of all sizes only while Todo.vu is designed for businesses of all sizes such as small-sized businesses, medium-sized businesses, and large enterprises as well as freelancers and professionals.

GoldMine has a starting price of $26 per month unlike Todo.vu, which has a starting price of $5 per month. Based on the available online reviews, GoldMine has ratings of 4.5 while Todo.vu has ratings of 4.6. Unlike GoldMine which is both cloud-based as well as on-premise, Ai field management is cloud-based only.

While GoldMine is designed for businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprise, Ai Field management are designed for use in small-sized businesses and medium-sized businesses only. Ai field management has a starting price of $4.99 per month unlike GoldMine, which has a starting price of $26 per month. GoldMine provides users with email marketing a feature that is lacking in Ai field management.

GoldMine Pricing Information

The cost of license starting from $55 per month. The experts at ITQlick has reviewed GoldMine pricing and gave the software a total cost of ownership (TCO) rating of 4.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching GoldMine in action

Is it the right software for you?

GoldMine is designed for businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Major industries such as manufacturing, communication, technology, and insurance can all use GoldMine.

GoldMine Categories

Homebuilder CRM
CRM
Call Center
Channel Management
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Help Desk
Lead Generation
Mac CRM
Self-Service Portal

Specifications

Company:
Address: Silicon Valley, Boulevard, Milpitas, CA
Website:https://www.goldmine.com/
Customers: Start up, Small business, Medium business
Business Area: Customer service
Platforms: Desktop
Operating Systems: Mac OS, Windows

GoldMine Features

Customer Service
Dashboards
Email Marketing
Marketing Automation
Sales Automation

GoldMine Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
GoldMine
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.6/10
License pricing license pricing (if provided by the software vendor)
$55 per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
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Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
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Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review