GoldMine Review - why 3 stars?

GoldMine Review
ITQlick Score: 85/100
ITQlick Rating: (3/5)
Pricing: 4.6/10 - average cost
Category: CRM -> GoldMine
Ranking:Ranked 41 out of 600 CRM systems
Company: FrontRange
Pricing: starts at $60 per user/month
Typical customers: Start up, Small business, Medium business
Platforms: Desktop
Links: GoldMine pricing, GoldMine alternatives
Shlomi LaviShlomi Lavi / updated: Jun 11, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is GoldMine?

GoldMine is a cloud-based and on-premise customer-relationship management software that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses and large enterprises. The solution is designed in an easy way that helps the users get around the systems easily.

More functionalities are provided in GoldMine including managing sales, marketing of the goods to potential customers, social media connection to help in marketing, and a help desk that allows businesses to communicate with the customers.

The major features provided in GoldMine are social media integration, email marketing, and internal chat integration among others. Ivanti is the company that develops and distributes the GoldMine solution. Founded in the year 1989, Ivanti is based in the United States.

What is GoldMine rating? ()

The rating of GoldMine is 3 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are GoldMine's typical customers?

GoldMine is best for small companies to large enterprises that need to organize and simplify the management of their customer relationship, sales and marketing processes. It can be used in various industries including retail, services, manufacturing, healthcare and more. Some of their customers include Air Animal, AB Orthodontics, Australian Menopause Centre, Eastern Instrumentation Philadelphia and Growth Products, Ltd.

Is GoldMine the best CRM?

GoldMine is ranked 41 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

GoldMine can help your business ensure that customer concerns are answer on time. With its KB feature, users can get instant and correct information that they can supply the clients. This in turn can enhance the satisfaction of the customers, as well as prevent them from leaving the company.

The program comes with lead analysis feature that can help determine which marketing campaigns are ideal for specific leads. You can also determine which of the campaigns are successful and which needs to be improved.

GoldMine is integrated with Microsoft Outlook. With this feature, you can access e-mail sent to the CRM program even while logged in on Outlook. Dashboards can also be customized based on the user’s needs making it more convenient to use. It can also be accessed on mobile so you will be on top of everything even while on the go.

What are GoldMine's pros? (5 Pros)

  • GoldMine is customizable to fit specific business models
  • The solution is very stable and provides many features
  • Flexibility is an option since it comes in a cloud-based and on-premise deployment
  • Improves customer satisfaction and prevents cancellation of service or product orders as it makes it possible for users to answer customer concerns immediately and accurately
  • Enhances sales and conversion as it comes with easy tracking and management of leads and campaigns

What are GoldMine's cons? (2 cons)

  • The price is expensive for most people
  • They use very old data structures

Who are their main alternatives?

The two major competitors of GoldMine are todo.vu and Ai field management. While GoldMine is both cloud-based and on-premise, Todo.vu is only cloud-based. GoldMine is designed for use in businesses of all sizes only while Todo.vu is designed for businesses of all sizes such as small-sized businesses, medium-sized businesses, and large enterprises as well as freelancers and professionals.

GoldMine has a starting price of $26 per month unlike Todo.vu, which has a starting price of $5 per month. Based on the available online reviews, GoldMine has ratings of 4.5 while Todo.vu has ratings of 4.6. Unlike GoldMine which is both cloud-based as well as on-premise, Ai field management is cloud-based only.

While GoldMine is designed for businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprise, Ai Field management are designed for use in small-sized businesses and medium-sized businesses only. Ai field management has a starting price of $4.99 per month unlike GoldMine, which has a starting price of $26 per month. GoldMine provides users with email marketing a feature that is lacking in Ai field management.

What is the cost of GoldMine?

The cost of license starts at $60 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for GoldMine

What should you ask FrontRange during a demo session? (65 questions)

Schedule a demo with GoldMine and access 65 must ask questions for the vendor while watching GoldMine in action. Visit the vendor's website here.

Is it the right software for you?

GoldMine is designed for businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Major industries such as manufacturing, communication, technology, and insurance can all use GoldMine.

GoldMine's list of categories:

Homebuilder CRM
CRM
Call Center
Channel Management
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Help Desk
Lead Generation
Mac CRM
Self-Service Portal

GoldMine's list of features:

Customer Service
Dashboards
Email Marketing
Marketing Automation
Sales Automation

GoldMine Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
GoldMine
ITQlick rating
3/5
Score
85/100
Pricing
4.6/10
License pricing
$60 per user/month
Functionality
23
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.