Google Unified Communications Review - why 4.5 stars?

Google Unified Communications Review
ITQlick Score: 72/100
ITQlick Rating: (4.5/5)
Pricing: 7/10 - high cost
Category: VoIP -> Google Unified Communications
Ranking:Ranked 92 out of 164 VoIP systems
Company: Google
Pricing: starts at $24.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Google Unified Communications pricing, Google Unified Communications alternatives

Shlomi LaviShlomi Lavi / updated: Nov 04, 2021

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What is Google Unified Communications and its features?

Google Unified Communications is a package of cloud based business communication management solutions for businesses of all sizes. It offers sales and support management along with voice calling and other services. The software was developed and launched by Gunify Conference System headquartered in California, United States.

What is Google Unified Communications rating?

The rating of Google Unified Communications is 4.5 stars out of 5 and the total score is 72 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Google Unified Communications?

The software is a viable product for the communication needs of all business sizes. It can be deployed in a wide range of major industries including technology and IT services, financial services, education, help desk services, marketing and advertisement, and others. SimpleSignal is among the notable clients of the software.

Is it easy to use?

Yes, Google Unified Communications makes it fairly easy to use. This product is user friendly and intuitive.

Is Google Unified Communications cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Google Unified Communications can't be accessed on mobile, you would need to access it from your computer.

Is Google Unified Communications the best VoIP system?

Google Unified Communications is ranked 92 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers streamlined management of incoming and outgoing calls with pop-up screen for both kinds. It also offers automatic call logging and maintains the entire call history for future reference. Other calling management services include click to dial calling, call control, note taking, and mobile convergence with Android and iPhone.

The package provides integrated reporting and billing services and features Chrome based console with easy and simple navigation. Other important capabilities include call recording, voicemail to text, custom workflow integration, customer built-in reporting tools, chat messaging, video conferencing, call hold and transfer, and others.

Who are their main alternatives?

Popular alternatives to Google Unified Communications: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of Google Unified Communications?

The cost of license starts at $24.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Google Unified Communications.

What should you ask Google during a demo session? (65 questions)

Schedule a demo with Google Unified Communications and access 65 must ask questions for the vendor while watching Google Unified Communications in action.

List of categories

VoIP

List of features

Call Transfer
Call Waiting
Caller ID

Google Unified Communications Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Google U...
ITQlick rating
4.5/5
Score
72/100
Pricing
7/10
License pricing
$24.95 per user/month
Functionality
4
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.