GoToAssist Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 5.4/10 - average cost |
| Category: | CRM -> GoToAssist review |
| Ranking: | Ranked 58 out of 605 CRM systems |
| Company: | Citrix Systems, Inc. |
| Pricing: | starts at $69 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | GoToAssist pricing, GoToAssist alternatives |
Shlomi Lavi / updated: May 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is GoToAssist?
GoToAssist is a web based remote support and help desk service for businesses of all sizes. It offers such capabilities as change management, ITIL compliance, self-service portal, and others. The software is a product of Critix Systems Inc headquartered in Florida, United States.Who is it best for?
The software is equipped enough to meet the needs of all business sizes and a variety of types. It can be used in such major industries and domains as call centers, telecom and internet services, financial services, retail and wholesale, education, healthcare and hospitality, and others.Main features and functionalities
The software offers unlimited live end-user support with the ability to switch between a support call and online support session with a single click. Remote computers can be accessed and controlled even if unattended by any user. The software also offers team-based support through personal web-based management center. Request tracking modes include email, phone, and self-service portal.GoToAssist offers incident and problem management in addition to a variety of other capabilities including change management, ITIL compliance, email integration, knowledge base, customizable reporting, and support for multiple locations. Other capabilities include two-way screen sharing, remote diagnostics, multi-monitor navigation, session reporting, and others.
What is the actual cost?
The cost of license starts at $69 per agent/month. ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for GoToAssist. You can also find here pricing information from GoToAssist's website.How it stacks up?
Access a head to head analysis of GoToAssist vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
GoToAssist
ITQlick rating
4.5/5
Score
84/100
Pricing
5.4/10
License pricing
$69 per agent/month
Functionality
13
Review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Review
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Review
Compare
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
Small Business CRM
Remote Support
Hotel CRM
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.