GoToAssist Review

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Last updated: Sep 24, 2019

GoToAssist Review

ITQlick rating
(4.5/5)

Starting from $6.95 per user/month

GoToAssist is a web based remote support and help desk service for businesses of all sizes. It offers such capabilities as change management, ITIL compliance, self-service portal, and others. The software is a ...

  • Categories (4/13):

    • Banking CRM
    • Casino CRM
    • Complaint Management
    • Customer Loyalty

Shlomi Lavi / updated: Sep 24, 2019

What is GoToAssist?

GoToAssist is a web based remote support and help desk service for businesses of all sizes. It offers such capabilities as change management, ITIL compliance, self-service portal, and others. The software is a product of Critix Systems Inc headquartered in Florida, United States.

Average Rating -

The rating of GoToAssist is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is equipped enough to meet the needs of all business sizes and a variety of types. It can be used in such major industries and domains as call centers, telecom and internet services, financial services, retail and wholesale, education, healthcare and hospitality, and others.

Features

The software offers unlimited live end-user support with the ability to switch between a support call and online support session with a single click. Remote computers can be accessed and controlled even if unattended by any user. The software also offers team-based support through personal web-based management center. Request tracking modes include email, phone, and self-service portal.

GoToAssist offers incident and problem management in addition to a variety of other capabilities including change management, ITIL compliance, email integration, knowledge base, customizable reporting, and support for multiple locations. Other capabilities include two-way screen sharing, remote diagnostics, multi-monitor navigation, session reporting, and others.

Competitors & Alternatives

Popular Alternatives to GoToAssist: Pipedrive, Zoho CRM, Nimble, Keap, Nutshell, HubSpot CRM, Microsoft Dynamics CRM, Capsule CRM, JobNimbus, Freshsales.

GoToAssist Pricing Information

The cost of license starting from $6.95 per user/month. The CRM experts at ITQlick has reviewed GoToAssist pricing and gave the software a total cost of ownership (TCO) rating of 5.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching GoToAssist in action

GoToAssist Categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
Small Business CRM
Remote Support
Hotel CRM

Specifications

Company:
Address: Citrix Systems Inc, West Cypress Creek Road, Fort Lauderdale, FL
Website:https://get.gotoassist.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

GoToAssist Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
GoToAssist
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$6.95 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review