Grasshopper Review - why 4.5 stars?

Grasshopper Review
ITQlick Score: 85/100
ITQlick Rating:
(4.5/5)
Pricing: 5.6/10 - average cost
Category: VoIP -> Grasshopper review
Ranking:Ranked 15 out of 164 VoIP systems
Company: Grasshopper Inc.
Pricing: starts at $26 per month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Grasshopper pricing, Grasshopper alternatives
Shlomi LaviShlomi Lavi / updated: Apr 22, 2022

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What is Grasshopper?

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and launched by Grasshopper headquartered in Minnesota, United States.

Who is it best for?

Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases. There are over 150,000 customers of the software around the world including businesses of all sizes and types. Some major customers include The 1st Advantage, Background Backup Inc., and Bambu Earth etc.

Main features and functionalities

The software features call handling and management services of custom main greeting, unlimited extensions, music on hold, name directory, unlimited call handling, conference calling, and voice studio. It also offers the facilities of call forwarding and call screening.

Grasshopper features call routing extensions and provides fax on demand. It also features both free toll number and local numbers.

What is the actual cost?

The cost of license starts at $26 per month. ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Grasshopper. You can also find here pricing information from Grasshopper's website.

Pros

  • Grasshopper allows call customization including customization of mail greeting.
  • Other than the local number, the software also offers support for toll-free numbers.
  • You have the facilities of unlimited call handling and call forwarding.

Cons

  • Grasshopper does not offer the features of auto-receptionist and Conference Bridge.
  • There are no features of automated dashboard attendant and online dashboard on the software.

How it stacks up?

Access a head to head analysis of Grasshopper vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Grasshopper
ITQlick rating
4.5/5
Score
85/100
Pricing
5.6/10
License pricing
$26 per month
Functionality
5
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Grasshopper is ranked 15 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Grasshopper is 4.5 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Grasshopper makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Grasshopper on your mobile/smart phone.

What should we ask during a demo session?

Differences between Grasshopper and alternatives?

The most popular alternatives to Grasshopper in 2022: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Grasshopper VS VoIP Software alternatives.

List of categories

Communications
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List of features

Data Import/Export
Basic Reports
Online Customer Support

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.