Grasshopper Review - why 4.5 stars?

Grasshopper Review
ITQlick Score: 85/100
ITQlick Rating: (4.5/5)
Pricing: 5.6/10 - average cost
Category: VoIP -> Grasshopper
Ranking:Ranked 16 out of 165 VoIP systems
Company: Grasshopper Inc.
Pricing: starts at $12 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Grasshopper pricing, Grasshopper alternatives

Shlomi LaviShlomi Lavi / updated: Aug 17, 2020

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What is Grasshopper?

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and launched by Grasshopper headquartered in Minnesota, United States.

What is Grasshopper rating? ()

The rating of Grasshopper is 4.5 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Grasshopper's typical customers?

Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases. There are over 150,000 customers of the software around the world including businesses of all sizes and types. Some major customers include The 1st Advantage, Background Backup Inc., and Bambu Earth etc.

Is Grasshopper the best VoIP?

Grasshopper is ranked 16 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

The software features call handling and management services of custom main greeting, unlimited extensions, music on hold, name directory, unlimited call handling, conference calling, and voice studio. It also offers the facilities of call forwarding and call screening.

Grasshopper features call routing extensions and provides fax on demand. It also features both free toll number and local numbers.

What are Grasshopper's pros? (3 Pros)

  • Grasshopper allows call customization including customization of mail greeting.
  • Other than the local number, the software also offers support for toll-free numbers.
  • You have the facilities of unlimited call handling and call forwarding.

What are Grasshopper's cons? (2 cons)

  • Grasshopper does not offer the features of auto-receptionist and Conference Bridge.
  • There are no features of automated dashboard attendant and online dashboard on the software.

Who are their main alternatives?

Two noteworthy alternatives of Grasshopper are RingCentral and 8x8. Features that are common between Grasshopper and RingCentral include call forwarding, call screening, unlimited calling, conference calling, and handling of local and toll-free numbers. It also offers additional services of VoIP support, salesforce integration, auto-receptionist, Microsoft Outlook integration, and directory listing.

Just like Grasshopper, 8x8 also offers the features of call forwarding, conference calling, call screening, unlimited calling, and voice studio. However, it offers no support for toll-free numbers. On the other hand, it features the additional services of extension dialing, online dashboard, contact integration, and Conference Bridge.

What is the cost of Grasshopper?

The cost of license starts at $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Grasshopper

What should you ask Grasshopper Inc. during a demo session? (65 questions)

Schedule a demo with Grasshopper and access 65 must ask questions for the vendor while watching Grasshopper in action.

Grasshopper's list of categories:

Communications
Webinar

Grasshopper's list of features:

Data Import/Export
Basic Reports
Online Customer Support

Grasshopper Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Grasshopper
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
Compare
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Functionality
38
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Functionality
34
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality
27
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.