Grasshopper Review

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Last updated: Sep 23, 2019

Grasshopper Review

ITQlick rating
(4.5/5)

Starting from $12 per user/month

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and l...

  • Categories :

    • Communications
    • Web Phones

Shlomi Lavi / updated: Sep 23, 2019

What is Grasshopper?

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and launched by Grasshopper headquartered in Minnesota, United States.

Average Rating -

The rating of Grasshopper is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases. There are over 150,000 customers of the software around the world including businesses of all sizes and types. Some major customers include The 1st Advantage, Background Backup Inc., and Bambu Earth etc.

Features

The software features call handling and management services of custom main greeting, unlimited extensions, music on hold, name directory, unlimited call handling, conference calling, and voice studio. It also offers the facilities of call forwarding and call screening.

Grasshopper features call routing extensions and provides fax on demand. It also features both free toll number and local numbers.

Grasshopper 3 Pros

  • Grasshopper allows call customization including customization of mail greeting.
  • Other than the local number, the software also offers support for toll-free numbers.
  • You have the facilities of unlimited call handling and call forwarding.

Grasshopper 2 Cons

  • Grasshopper does not offer the features of auto-receptionist and Conference Bridge.
  • There are no features of automated dashboard attendant and online dashboard on the software.

Competitors & Alternatives

Two noteworthy alternatives of Grasshopper are RingCentral and 8x8. Features that are common between Grasshopper and RingCentral include call forwarding, call screening, unlimited calling, conference calling, and handling of local and toll-free numbers. It also offers additional services of VoIP support, salesforce integration, auto-receptionist, Microsoft Outlook integration, and directory listing.

Just like Grasshopper, 8x8 also offers the features of call forwarding, conference calling, call screening, unlimited calling, and voice studio. However, it offers no support for toll-free numbers. On the other hand, it features the additional services of extension dialing, online dashboard, contact integration, and Conference Bridge.

Grasshopper Pricing Information

The cost of license starting from $12 per user/month. The experts at ITQlick has reviewed Grasshopper pricing and gave the software a total cost of ownership (TCO) rating of 5.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Grasshopper in action

Grasshopper Categories

Communications
Web Phones

Specifications

Company:
Address: Needham, MA
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Grasshopper Features

Data Import/Export
Basic Reports
Online Customer Support

Grasshopper Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Grasshopper
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Saba
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
Fit medium business
Fit large business
Software review
Intuit
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Nuance
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review