Grasshopper Review - why 4.5 stars?
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 5.6/10 - average cost |
| Category: | VoIP -> Grasshopper |
| Ranking: | Ranked 16 out of 165 VoIP systems |
| Company: | Grasshopper Inc. |
| Pricing: | starts at $12 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Grasshopper pricing, Grasshopper alternatives |
Shlomi Lavi / updated: Aug 17, 2020
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What is Grasshopper?
Grasshopper is a virtual phone and call management solution for small and medium businesses.
It also offers help desk solutions and customization of the customer support. The software was
designed and launched by Grasshopper headquartered in Minnesota, United States.
What is Grasshopper rating? ()
The rating of Grasshopper is 4.5 stars out of 5 and the total score is 85 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page
Who are Grasshopper's typical customers?
Mainly the software has been deployed in small and medium businesses, although it can also
be used for large businesses in some cases. There are over 150,000 customers of the software
around the world including businesses of all sizes and types. Some major customers include The
1st Advantage, Background Backup Inc., and Bambu Earth etc.
Is Grasshopper the best VoIP?
Grasshopper is ranked 16 out of 165 software in their category (VoIP systems).
What are their main features and functionalities?
The software features call handling and management services of custom main greeting, unlimited
extensions, music on hold, name directory, unlimited call handling, conference calling, and voice
studio. It also offers the facilities of call forwarding and call screening.
Grasshopper features call routing extensions and provides fax on demand. It also features both free toll number and local numbers.
Grasshopper features call routing extensions and provides fax on demand. It also features both free toll number and local numbers.
What are Grasshopper's pros? (3 Pros)
- Grasshopper allows call customization including customization of mail greeting.
- Other than the local number, the software also offers support for toll-free numbers.
- You have the facilities of unlimited call handling and call forwarding.
What are Grasshopper's cons? (2 cons)
- Grasshopper does not offer the features of auto-receptionist and Conference Bridge.
- There are no features of automated dashboard attendant and online dashboard on the software.
Who are their main alternatives?
Two noteworthy alternatives of Grasshopper are RingCentral and 8x8. Features that are common
between Grasshopper and RingCentral include call forwarding, call screening, unlimited calling,
conference calling, and handling of local and toll-free numbers. It also offers additional services
of VoIP support, salesforce integration, auto-receptionist, Microsoft Outlook integration, and
directory listing.
Just like Grasshopper, 8x8 also offers the features of call forwarding, conference calling, call screening, unlimited calling, and voice studio. However, it offers no support for toll-free numbers. On the other hand, it features the additional services of extension dialing, online dashboard, contact integration, and Conference Bridge.
Just like Grasshopper, 8x8 also offers the features of call forwarding, conference calling, call screening, unlimited calling, and voice studio. However, it offers no support for toll-free numbers. On the other hand, it features the additional services of extension dialing, online dashboard, contact integration, and Conference Bridge.
What is the cost of Grasshopper?
The cost of license starts at $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Grasshopper
What should you ask Grasshopper Inc. during a demo session? (65 questions)
Schedule a demo with Grasshopper and access 65 must ask questions for the vendor while watching Grasshopper in action.
Grasshopper's list of categories:
Communications
Webinar
Grasshopper's list of features:
Data Import/Export
Basic Reports
Online Customer Support
Grasshopper Vs. Alternatives
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Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.