HappyFox Review - why 4.6 stars?

HappyFox Review
ITQlick Score: 77/100
ITQlick Rating: (4.6/5)
Pricing: 2/10 - low cost
Category: Help Desk -> HappyFox
Ranking:Ranked 82 out of 209 Help Desk systems
Company: Happyfox Inc
Pricing: starts at $29 per agent/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Cloud
Links: HappyFox pricing, HappyFox alternatives

Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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What is HappyFox?

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to organize, assign and track emails which results to faster response to clients’ tickets. HappyFox is developed and sold by Tenmiles with the aim of helping any team of agents to be well-organized.

What is HappyFox rating?

The rating of HappyFox is 4.6 stars out of 5 and the total score is 77 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses HappyFox?

HappyFox is best for almost every type of business. This includes small companies, medium organizations and large enterprises. The manufacturing industry, real estate, sales and marketing and telephony companies are among the varied industries that will find HappyFox useful. The integration of HappyFox with Salesforce makes it possible to follow up on leads. Customers are not subjected to creating accounts since they raise their issues over the phone, chat, emails and so on. HappyFox is able to bring all these queries to one place.

Is HappyFox the best Help Desk system?

HappyFox is ranked 82 out of 209 software in their category (Help Desk systems).

What are their main features and functionalities?

HappyFox has a number of features that are of great help to companies. Communicating with clients and resolving their problems is an important element in any business and HappyFox will facilitate this. It supports email, chat, voice and mobile channels. There are also some modern technologies that it integrates with to offer additional features and these applications include Twilio, Zoho CRM, Highrise, Batchbook and so many others. HappyFox works with iOs and Android devices which mean that you can handle customer issues even when on the move from your mobile device.

What are HappyFox's pros? (5 Pros)

  • HappyFox converts emails into tickets and this helps customers to be assisted in a speedy manner.
  • The intuitive interface supports in depth reporting features.
  • HappyFox supports REST API and other essential business applications.
  • With the advanced features, agents are able to merge or escalate tickets using HappyFox.
  • HappyFox integrates with Google and SAML to offer more comprehensive features.

What are HappyFox's cons? (4 cons)

  • In some instances, when you have many queries, the program slows down and also impacts general performance of the system.
  • HappyFox should consider having some specified category statues and not use flat architecture that it currently has.
  • The HappyFox reporting features are plain and basic and appear to be lugging behind in terms of technology.
  • The ticket escalation feature should be improved such that escalated tickets are displayed separately.

Who are their main alternatives?

The main competitors for HappyFox are Zoho Support and Freshdesk.

Zoho Support provides a cloud based help desk system for customer support. Its features include multi- channel customer engagement with workflows to map the ticketing cycle from start to completion. There are reporting tools with dashboards to track support performance metrics and determine customer satisfaction levels, and the product can be integrated to Zoho CRM for customer management. Additionally the product supports multiple languages and can be easily customized to meet business requirements.

In comparison HappyFox also provides a cloud based support solution which is also accessible via mobile devices. It includes a knowledgebase for customers to access relevant solutions to common problems with references to aid validation. The product also provides a collaboration platform for support agents & customers with features to copy, split, merge and connect tickets according to contextual relationships.

FreshDesk on the other hand provides an API for integration to third party applications. Additionally the product supports service level agreements to govern support & customer service KPIs. There is also an option for suggested solutions through smart matching of open tickets with available solutions. Freshdesk also provides user communities to improve social sharing & engagement with a suggestions feature to allow the customers to recommend possible solutions for flagged issues.

HappyFox currently provides similar features but also supports multiple languages for global support requirements. Additionally the product also includes smart workflows for intelligent support responses to increase agent productivity on actual problems.

What is the cost of HappyFox?

The cost of license starts at $29 per agent/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for HappyFox.

What should you ask Happyfox Inc during a demo session? (65 questions)

Schedule a demo with HappyFox and access 65 must ask questions for the vendor while watching HappyFox in action. Visit the vendor's website here.

List of categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Online CRM

List of features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

HappyFox Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
HappyFox
ITQlick rating
4.6/5
Score
77/100
Pricing
2/10
License pricing
$29 per agent/month
Functionality
36
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.