HappyFox Review - why 4.6 stars?
Compare PricingITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> HappyFox review |
Ranking: | Ranked 81 out of 210 Help Desk systems |
Company: | Happyfox Inc |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | HappyFox pricing, HappyFox alternatives |
Shlomi Lavi / updated: Feb 26, 2022
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Table of Contents
What is HappyFox?
HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to organize, assign and track emails which results to faster response to clients’ tickets. HappyFox is developed and sold by Tenmiles with the aim of helping any team of agents to be well-organized.Who is it best for?
HappyFox is best for almost every type of business. This includes small companies, medium organizations and large enterprises. The manufacturing industry, real estate, sales and marketing and telephony companies are among the varied industries that will find HappyFox useful. The integration of HappyFox with Salesforce makes it possible to follow up on leads. Customers are not subjected to creating accounts since they raise their issues over the phone, chat, emails and so on. HappyFox is able to bring all these queries to one place.Main features and functionalities
HappyFox has a number of features that are of great help to companies. Communicating with clients and resolving their problems is an important element in any business and HappyFox will facilitate this. It supports email, chat, voice and mobile channels. There are also some modern technologies that it integrates with to offer additional features and these applications include Twilio, Zoho CRM, Highrise, Batchbook and so many others. HappyFox works with iOs and Android devices which mean that you can handle customer issues even when on the move from your mobile device.What is the actual cost?
The cost of license starts at $29 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for HappyFox.Pros
- HappyFox converts emails into tickets and this helps customers to be assisted in a speedy manner.
- The intuitive interface supports in depth reporting features.
- HappyFox supports REST API and other essential business applications.
- With the advanced features, agents are able to merge or escalate tickets using HappyFox.
- HappyFox integrates with Google and SAML to offer more comprehensive features.
Cons
- In some instances, when you have many queries, the program slows down and also impacts general performance of the system.
- HappyFox should consider having some specified category statues and not use flat architecture that it currently has.
- The HappyFox reporting features are plain and basic and appear to be lugging behind in terms of technology.
- The ticket escalation feature should be improved such that escalated tickets are displayed separately.
How it stacks up?
Access a head to head analysis of HappyFox vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
List of features
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.