HappyFox Review - why 4.6 stars?

HappyFox Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> HappyFox review
Ranking:Ranked 81 out of 210 Help Desk systems
Company: Happyfox Inc
Pricing: starts at $29 per agent/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Cloud
Links: HappyFox pricing, HappyFox alternatives
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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What is HappyFox?

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to organize, assign and track emails which results to faster response to clients’ tickets. HappyFox is developed and sold by Tenmiles with the aim of helping any team of agents to be well-organized.

Who is it best for?

HappyFox is best for almost every type of business. This includes small companies, medium organizations and large enterprises. The manufacturing industry, real estate, sales and marketing and telephony companies are among the varied industries that will find HappyFox useful. The integration of HappyFox with Salesforce makes it possible to follow up on leads. Customers are not subjected to creating accounts since they raise their issues over the phone, chat, emails and so on. HappyFox is able to bring all these queries to one place.

Main features and functionalities

HappyFox has a number of features that are of great help to companies. Communicating with clients and resolving their problems is an important element in any business and HappyFox will facilitate this. It supports email, chat, voice and mobile channels. There are also some modern technologies that it integrates with to offer additional features and these applications include Twilio, Zoho CRM, Highrise, Batchbook and so many others. HappyFox works with iOs and Android devices which mean that you can handle customer issues even when on the move from your mobile device.

What is the actual cost?

The cost of license starts at $29 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for HappyFox.

Pros

  • HappyFox converts emails into tickets and this helps customers to be assisted in a speedy manner.
  • The intuitive interface supports in depth reporting features.
  • HappyFox supports REST API and other essential business applications.
  • With the advanced features, agents are able to merge or escalate tickets using HappyFox.
  • HappyFox integrates with Google and SAML to offer more comprehensive features.

Cons

  • In some instances, when you have many queries, the program slows down and also impacts general performance of the system.
  • HappyFox should consider having some specified category statues and not use flat architecture that it currently has.
  • The HappyFox reporting features are plain and basic and appear to be lugging behind in terms of technology.
  • The ticket escalation feature should be improved such that escalated tickets are displayed separately.

How it stacks up?

Access a head to head analysis of HappyFox vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
HappyFox
ITQlick rating
4.6/5
Score
77/100
Pricing
2/10
License pricing
$29 per agent/month
Functionality
36
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

HappyFox is ranked 81 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of HappyFox is 4.6 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, HappyFox makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently HappyFox can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between HappyFox and alternatives?

The most popular alternatives to HappyFox in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - HappyFox VS Help Desk Software alternatives.

List of categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Online CRM

List of features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.