HappyFox Review

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Last updated: Oct 10, 2019

HappyFox Review

ITQlick rating
(4.6/5)

Starting from $9 per user/month

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts all...

  • Categories (4/25):

    • Document Management
    • Banking CRM
    • Casino CRM
    • Complaint Management

Shlomi Lavi / updated: Oct 10, 2019

What is HappyFox?

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to organize, assign and track emails which results to faster response to clients’ tickets. HappyFox is developed and sold by Tenmiles with the aim of helping any team of agents to be well-organized.

Average Rating -

The rating of HappyFox is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

HappyFox is best for almost every type of business. This includes small companies, medium organizations and large enterprises. The manufacturing industry, real estate, sales and marketing and telephony companies are among the varied industries that will find HappyFox useful. The integration of HappyFox with Salesforce makes it possible to follow up on leads. Customers are not subjected to creating accounts since they raise their issues over the phone, chat, emails and so on. HappyFox is able to bring all these queries to one place.

Features

HappyFox has a number of features that are of great help to companies. Communicating with clients and resolving their problems is an important element in any business and HappyFox will facilitate this. It supports email, chat, voice and mobile channels. There are also some modern technologies that it integrates with to offer additional features and these applications include Twilio, Zoho CRM, Highrise, Batchbook and so many others. HappyFox works with iOs and Android devices which mean that you can handle customer issues even when on the move from your mobile device.

HappyFox 5 Pros

  • HappyFox converts emails into tickets and this helps customers to be assisted in a speedy manner.
  • The intuitive interface supports in depth reporting features.
  • HappyFox supports REST API and other essential business applications.
  • With the advanced features, agents are able to merge or escalate tickets using HappyFox.
  • HappyFox integrates with Google and SAML to offer more comprehensive features.

HappyFox 2 Cons

  • In some instances, when you have many queries, the program slows down and also impacts general performance of the system.
  • HappyFox should consider having some specified category statues and not use flat architecture that it currently has.

Competitors & Alternatives

The main competitors for HappyFox are Zoho Support and Freshdesk.

Zoho Support provides a cloud based help desk system for customer support. Its features include multi- channel customer engagement with workflows to map the ticketing cycle from start to completion. There are reporting tools with dashboards to track support performance metrics and determine customer satisfaction levels, and the product can be integrated to Zoho CRM for customer management. Additionally the product supports multiple languages and can be easily customized to meet business requirements.

In comparison HappyFox also provides a cloud based support solution which is also accessible via mobile devices. It includes a knowledgebase for customers to access relevant solutions to common problems with references to aid validation. The product also provides a collaboration platform for support agents & customers with features to copy, split, merge and connect tickets according to contextual relationships.

FreshDesk on the other hand provides an API for integration to third party applications. Additionally the product supports service level agreements to govern support & customer service KPIs. There is also an option for suggested solutions through smart matching of open tickets with available solutions. Freshdesk also provides user communities to improve social sharing & engagement with a suggestions feature to allow the customers to recommend possible solutions for flagged issues.

HappyFox currently provides similar features but also supports multiple languages for global support requirements. Additionally the product also includes smart workflows for intelligent support responses to increase agent productivity on actual problems.

HappyFox Pricing Information

The cost of license starting from $9 per user/month. The experts at ITQlick has reviewed HappyFox pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching HappyFox in action

HappyFox Categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Engagement
Customer Service
Customer Support
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Online CRM

Specifications

Company:
Address: 17744 Sky Park Circle Suite 290 Irvine, CA 92614 United States
Website:https://www.happyfox.com/
Customers: Small business
Business Area: Customer service
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

HappyFox Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

HappyFox Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
HappyFox
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
77/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review