HEAT Solutions Review

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Last updated: Sep 27, 2019

HEAT Solutions Review

ITQlick rating
(4/5)

Medium business, Large business

HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people ...

  • Categories (4/6):

    • Banking CRM
    • Casino CRM
    • Healthcare CRM
    • Help Desk

Shlomi Lavi / updated: Sep 27, 2019

What is HEAT Solutions?

HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people and help develop understanding and promote communication in the businesses. The communication can be with the customers or with fellow employees in a business.

Managers can also monitor their employees and get detailed reports or templates on the state of the business. The various features provided by HEAT Software Solutions are CRM, employee tracking, communication, and self-service portal among others. HEAT Software is a company that develops and distributes HEAT Software Solutions. The company is based in the United States.

Average Rating -

The rating of HEAT Solutions is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.

Features

Outstanding features of HEAT Software Solutions include Legacy Systems Integration and Remote Control Access. Main features include Asset Management, Change Management, Reporting, Rules and Work Flows, Scheduling and Service Level Agreements (SLA). HEAT is also ITIL Compliant.

It also has Incident Management, Problem Management and Request Management functions as optional features.

HEAT Solutions 3 Pros

  • The solution is very flexible being available in mobile, cloud and on-premise
  • The solution is easy to use
  • Comfortable prices can be affordable for most people

HEAT Solutions 1 Cons

  • The solution is slow in some circumstances

Competitors & Alternatives

The two major competitors of HEAT Software Solutions are Zendesk and Free agent CRM. While HEAT Software Solutions is cloud-based, mobile, and on-premise, Zendesk is a cloud-based solution. HEAT Software Solutions is designed for small-sized businesses and medium-sized businesses unlike Zendesk, which is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.

Based on the available online reviews provided by the users, HEAT Software Solutions has ratings of 4.3 while Zendesk is rated 4.6. Unlike Free agent CRM which is cloud-based, HEAT Software Solutions is cloud-based, mobile, and on-premise.

HEAT Software Solutions is designed for small-sized businesses and medium-sized businesses unlike Free agent CRM, which is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. HEAT Software Solutions can support business growth more than Free agent CRM since it is cloud-based, on-premise and mobile supported. According to the available online reviews, HEAT Software Solutions has ratings of 4.3 while Free agent CRM has ratings of 4.5.

HEAT Solutions Pricing Information

The experts at ITQlick has reviewed HEAT Solutions pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching HEAT Solutions in action

Is it the right software for you?

HEAT Software Solutions is designed for small-sized businesses and medium-sized businesses. The solution can be used across various industries as long as the business has a website or cloud-based software. Industries such as manufacturing and insurance can use HEAT Software Solutions.

HEAT Solutions Categories

Banking CRM
Casino CRM
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM

Specifications

Company:
Address: United states
Website:https://www.ivanti.com/
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

HEAT Solutions Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
HEAT
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
77/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review