Ivanti Review - why 4 stars?

HEAT Software Solutions Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> Ivanti review
Ranking:Ranked 79 out of 210 Help Desk systems
Company: HEAT Software USA Inc.
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Ivanti pricing, Ivanti alternatives
Shlomi LaviShlomi Lavi / updated: Oct 27, 2022

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What is Ivanti?

Ivanti is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people and help develop understanding and promote communication in the businesses. The communication can be with the customers or with fellow employees in a business.

Managers can also monitor their employees and get detailed reports or templates on the state of the business. The various features provided by Ivanti are CRM, employee tracking, communication, and self-service portal among others. HEAT Software is a company that develops and distributes Ivanti. The company is based in the United States.

Who is it best for?

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.

Main features and functionalities

Outstanding features of Ivanti include Legacy Systems Integration and Remote Control Access. Main features include Asset Management, Change Management, Reporting, Rules and Work Flows, Scheduling and Service Level Agreements (SLA). HEAT is also ITIL Compliant.

It also has Incident Management, Problem Management and Request Management functions as optional features.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Ivanti.

Pros

  • The solution is very flexible being available in mobile, cloud and on-premise
  • The solution is easy to use
  • Comfortable prices can be affordable for most people

Cons

  • The solution is slow in some circumstances

How it stacks up?

Access a head to head analysis of Ivanti vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Ivanti
ITQlick rating
4/5
Score
77/100
Pricing
6/10
License pricing
Pricing not available
Functionality
6
Review
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Ivanti is ranked 79 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Ivanti is 4 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Ivanti makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Ivanti can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Ivanti and alternatives?

The most popular alternatives to Ivanti in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Ivanti VS Help Desk Software alternatives.

Is Ivanti right for you or your business?

Ivanti is designed for small-sized businesses and medium-sized businesses. The solution can be used across various industries as long as the business has a website or cloud-based software. Industries such as manufacturing and insurance can use Ivanti.

List of categories

Banking CRM
Casino CRM
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.